{"id":1772390,"url":"https://alion.io/job/citylodgehotels-front-office-coordinator","title":"Front Office Coordinator","company":{"id":2539688,"name":"City Lodge Hotels","domain":"citylodgehotels.com","url":"https://alion.io/company/citylodgehotels","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bellville, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":10000,"max_usd":16500,"period":"year","method":"role_seniority_country_remote_cell","sample_n":26},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-08-04T10:37:35Z","employer_posted_date":"2026-08-04","last_verified_at":"2026-10-20T16:24:54Z","board_verified":true,"closed_at":null,"days_open":77,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":77},"description":"Position Detail\nOverall Purpose of the Job\nThis role, like all others in the group, must prioritise “making every guest a returning and referring guest”. Supervises and trains front office staff to ensure the courteous and efficient welcoming and departing procedures. Supervises and completes front office administration, including the administration of financial, front office processes and procedures, and the administration of employees in the department, in accordance with set standards. In addition to the assigned duties, assumes responsibility for other departments when on duty management shifts (as applicable). Provides a congenial atmosphere in which employees can perform to the best of their ability.\nEducation (Formal Qualification Required)\nMinimum\nGrade 12.\nNational Diploma Hospitality Management/C & G Diploma/Equivalent.\nComputer literacy is essential particularly with proficiency in Microsoft Office Suite.\nAdvantageous\nN/A\nLegal Requirements (e.g. Driver’s License, etc.)\nTo be eligible to hold a position of authority or responsibility, such as a liquor license.\nExperience (Minimum Experience Required - Number of years)\nMinimum\nThe incumbent must have held a position in a front office environment for at least 1 year.\nAdvantageous\nInternal applicants must preferably complete a FOC Internal Development Programme (IDP).\nPeople\nMay propose the hire of new employees up to the level of Reservations Supervisor.\nIs required to issue verbal/written warnings when necessary and in the event of company policy having been violated.\nFinance\nThe job requires the handling of money and the authorisation to dispense and deposit company funds and is therefore subject to a fraud and credit check.\nOccasional Duties\nCarry out any duties as may be requested by a more senior member of management and in line with expertise and role.\nSpecial Conditions\nThe job involves the working of long hours and shifts as per the requirements of the hospitality industry and in accordance with the applicable legislation.\nRequired to provide support in reception or reservations as operational needs arise.\nThis job requires prolonged sitting, walking and standing, working in awkward and static postures, performing repetitive movements, managing exposure to psychosocial and cognitive stressors, coping with fatigue resulting from prolonged shifts and irregular hours, and undertaking manual handling tasks.\nCompetencies (Knowledge, Skills and Behavioural Attributes)\nKnowledge\nHospitality management\nCustomer service principles\nBasic revenue management pertaining to rate yielding\nBasic HR and IR\nBasic financial literacy\nProperty Management Systems (PMS)\nHealth and safety regulations\nLocal area information\nSkills\nAnalytical\nVerbal and written communication\nAdministrative\nConflict management\nCustomer service\nInterpreting budgets pertaining to income and expenditure\nBAR rate management\nLearning Agility\nBehavioural Attributes\nService orientated\nCustomer-centric\nAssertiveness\nAccountability\nCollaborative\nResults orientated\nDetail orientated\nAdaptive to diversity\nPosition Requirements\nDetailed Description / Output\nExecutes all administrative tasks, as directed, including but not limited to, budgets, mid-month, month-end, and financial year-end preparation and all front office processes and procedures.\nAlways maintains and adheres to all internal control measures as audited by the internal auditors.\nMaintains all expenditure and income within budget and/or in relation to the current occupancy of the hotel (as directed).\nAchieves the budgeted occupancy and average room rate.\nAchieves the correct average room rates across all market segments for rooms and conferencing.\nProcesses, stores and archives all documentation and correspondence effectively and in line with audit requirements.\nAlways adheres to all Disaster Management, and Health and Safety requirements.\nPlans and controls the adequate and compliant levels of staffing per shift.\nComplies with all legislation that applies to hotel operations in the country the hotel operates in.\nMaintains and enhances the brand and group standards, as applicable, to ensure consistency and continuity in service levels throughout all group hotels.\nBe on the lookout for and be aware of any enhancements that could improve the group’s product offering, service delivery, productivity and efficiencies and to communicate such to the group.\nCreates the environment in which guests receive excellent service, in accordance with the company’s marketing strategies and promise, as well as the corporate image.\nParticipates in and manages the hotel’s human resource function in accordance with the company’s human resource policies.\nConducts and takes part in all legislative and operational training, while tracking attendance of direct reports.\nAchieves and maintains good working relationships and cooperation with hotel employees and company colleagues.\nUpskills and develops personal growth plans by participating in personal development activities.","description_format":"text","description_chars":5014,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-10-03T15:44:39Z"}],"visa":[],"liveness":{"score":16,"band":"cold","label":"Long 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