Operations Manager
Confirmed on the employer's own hiring board on Oct 19, 2026. First seen by Alion on Oct 19, 2026. Civeo scores B on the Alion truth index.
FIFO Adelaide or Brisbane | Tier One Client | 5:2 Roster
Relocation to Adelaide available
Position Overview:
Join Civeo in working across a tier one client contract in both QLD and SA. This role will suit a senior leader with experience in contract management, client relationships and operational expertise.
At Civeo, we create exceptional experiences for people living and working away from home. We’re seeking a commercially minded, people-focused Operations Manager to provide leadership and operational direction across three villages, driving safe, profitable and high-quality hospitality services.
Reporting to the General Manager, Resident Experience, you will lead and support Village Managers while acting as a key point of contact for client representatives across two client contracts. You’ll combine hands-on operational leadership with strong commercial oversight, ensuring the operation delivers against client expectations, financial targets, safety requirements and service standards.
This is a highly visible leadership position suited to someone who can confidently lead a complex operation, build trusted client relationships and develop capable site leaders. You’ll work closely with operational and support teams to maintain strong governance, improve performance and create a consistently high standard of service across catering, cleaning, wellness, safety and other village services.
The position operates on a 5:2 roster, with weekly travel to site.
Key Responsibilities:
- Lead operational performance, ensuring safe, efficient and high-quality service delivery across the operation.
- Lead, coach and support Village Managers and site leadership, setting clear objectives and driving accountability for performance.
- Build strong relationships with client representatives and key stakeholders, acting as a trusted operational partner.
- Maintain a strong understanding of client agreements, including occupancy, revenue and agreed service levels.
- Drive performance against operational KPIs and identify opportunities to improve service, efficiency and customer outcomes.
- Work closely with operational and support functions to ensure initiatives, systems and processes are effectively implemented.
- Maintain strong safety, quality and environmental standards, including relevant ISO and HACCP requirements.
- Provide commercial oversight of the operation, including budgets, P&L performance and achievement of EBITDA targets.
- Identify opportunities for continuous improvement without compromising safety, employee experience or customer satisfaction.
- Foster a culture of accountability, collaboration, safety and continuous improvement.
Experience:
- Solidmanagement experience within the accommodation, mining, minerals & resources sector or remote workforce environments will be highly regarded.
- Experience leading operational teams and developing frontline leaders in a FIFO environment.
- Demonstrated accountability for client relationships and delivery against contractual service expectations.
- Experience understanding and managing Profit & Loss performance.
- Experience working with ISO, HACCP and other relevant quality standards.
- A practical, solutions-focused leadership style with the ability to manage competing operational priorities.
Skills & Qualifications:
- Relevant tertiary qualification in Business or Hospitality, and/or extensive demonstrated management experience, is desirable.
- Strong business management and financial analysis capability.
- Highly developed people leadership and stakeholder management skills.
- Strong negotiation and relationship-building capability.
- Working knowledge of accommodation management systems.
- Proficiency in Microsoft Office, including Excel.
- Working knowledge of JDE, Triniteq and Kronos is desirable.
- Strong planning, organisation and decision-making capability.
- Ability to remain focused, accountable and solutions-oriented in a demanding operational environment.
- Open manual Class C driver’s licence.
Why Civeo
- Connected and engaged leadership
- Growth environment / Growth mindset
- Organisational Development & Learning
- The Civeo Hive Rewards & Recognition Program
- Health & Wellness Program
- Stay Well Work Well on site - flights, accommodation, meals and recreation costs covered
- Relocation considered to Adelaide, SA.
About Us
Civeo Australia, a division of Civeo Corporation, provides workforce accommodation services globally. In Australia, Civeo has a national footprint of approximately 10,000 rooms across twelve villages in Queensland, New South Wales, and Western Australia. In addition, Civeo also operates approximately 16,500 rooms in client-owned properties in remote regions of Western Australia, South Australia and Queensland. With more than 40 years of experience, Civeo supports individuals who live and work away from home.
We're committed to fostering sustainable partnerships and inclusive opportunities in all the communities we operate in. By actively engaging with Traditional Owners and First Nations Businesses, we're not just operating accommodation villages, we're nurturing relationships that honour the rich cultural heritage of the land.
We're safe, welcoming, and proud to encourage Aboriginal & Torres Strait Islander people to join us.