{"id":1601378,"url":"https://alion.io/job/civeo-sr-it-maintenance-technician","title":"Sr IT Maintenance Technician","company":{"id":2085291,"name":"Civeo","domain":"civeo.com","url":"https://alion.io/company/civeo","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":"senior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Edmonton, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":47000,"max_usd":78000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":231},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"Service Desk","optional":false},{"name":"ServiceNow","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-14T18:08:55Z","employer_posted_date":"2026-09-14","last_verified_at":"2026-10-12T05:49:55Z","board_verified":true,"closed_at":null,"days_open":27,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":27},"description":"At Civeo, our employees are the cornerstone of our success. As a global workforce accommodation specialist, we help individuals maintain healthy, productive, and connected lives while working away from home.\nGuided by our core values of safety, respect, care, excellence, integrity and collaboration we are dedicated to providing outstanding service to our guests and ensuring the wellbeing of our employees and communities.\nThe Senior IT Maintenance Technician provides senior technical support and leads hands-on IT deployment, mobilization, and demobilization activities at Civeo sites. The role supports end-user technology and site infrastructure, coordinates project logistics, and works with global IT teams, Operations, and vendors to deliver safe, reliable, and supportable technology services.\nThe position is structured approximately 50% as office-based support at the Edmonton office, providing general IT support, and 50% as travel-based field and project support to Civeo offices, lodges, and project sites. The actual allocation may vary from week to week based on operational and project requirements.\nResponsibilities\nProvide Level 1 to Level 3 support for incidents, requests, and escalations involving end-user devices, software, printers, mobile devices, and meeting-room technology.\n\nPlan and complete site deployments and demobilizations, including site assessments, staging, scheduling, logistics, installation, testing, handover, asset recovery, and closeout.\n\nSupport the installation and troubleshooting of LAN/WAN, wireless, telecommunications, CATV, card access, servers, cabling, and related field equipment.\n\nAdminister supported Microsoft 365, Active Directory, Microsoft Entra ID, and Intune users, devices, access, and permissions.\n\nManage equipment receiving, secure storage, asset tagging, inventory updates, transportation, deployment, recovery, sanitization, and redeployment or disposal coordination.\n\nWork with Infrastructure, Cybersecurity, Business Applications, Service Desk, Operations, project teams, and vendors to implement approved solutions.\n\nMaintain accurate ServiceNow records, technical diagrams, asset information, work notes, knowledge articles, test results, and handover documentation.\n\nIdentify and escalate risks, service impacts, safety issues, and scope changes; provide concise progress and completion reporting.\n\nParticipate in after-hours, weekend, and holiday support when required for projects, cutovers, outages, or critical incidents.\n\nQualifications\nPost-secondary education in information technology, networking, telecommunications, or a related field is preferred; an equivalent combination of education and experience may be considered.\n\nMinimum five years of progressively responsible experience in technical support, infrastructure, deployment, or field services.\n\nDemonstrated experience supporting Windows endpoints, Microsoft 365, Active Directory, Microsoft Entra ID, Intune, networking, wireless, and telecommunications.\n\nExperience with ServiceNow or a comparable ITSM platform, including incident, request, change, asset, and knowledge processes.\n\nExperience in multi-site, remote, industrial, hospitality, camp, or lodge environments is an asset.\n\nValid Class 5 driver’s license and ability to meet company driving and site-access requirements.\n\nCisco networking; Avaya or Mitel telephony; access control; CATV; structured cabling; virtual servers; network testing and packet analysis knowledge is preferred.\n\nMicrosoft role-based certification or ITIL Foundation is an asset.\n\nWhat we offer\nFlexible Hybrid Work Schedule \nComprehensive benefits package, which includes dental, vision, life insurance, and extended health coverage\nHealth or Personal Spending Account\nEmployee & Family Assistance Program (EFAP)\nRRSP/DPSP Match Program\nProfessional Development \nConvenient On-site Parking\nWe are dedicated to employment equity and continuously strive to enhance our diversity and inclusion practices, fostering a respectful and collaborative workforce. We seek applicants with diverse skills, experiences, and competencies to make a meaningful impact on the lives of those living and working away from home.\nIf you want to join a forward-thinking and innovative company that values and rewards teamwork, hard work, and quality, please apply! We thank all applicants for their interest, but only those selected for the next stage will be contacted.","description_format":"text","description_chars":4427,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Hybrid work","Life insurance","Professional development"],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-01T19:26:22Z"}],"visa":[],"liveness":{"score":22,"band":"cold","label":"Long shot","p_open":1,"p_active":0.635,"p_room":0.35,"age_days":27,"expected_fill_days":10,"reasons":["conf:1","win:tail"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/civeo-sr-it-maintenance-technician","json_url":"https://alion.io/job/civeo-sr-it-maintenance-technician.json","meta":{"generated_at":"2026-10-12T12:50:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20049,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2085291},"rest":"https://alion.io/mcp/rest/get_company?id=2085291"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fciveo-sr-it-maintenance-technician"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fciveo-sr-it-maintenance-technician"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fciveo-sr-it-maintenance-technician"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/civeo-sr-it-maintenance-technician\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fciveo-sr-it-maintenance-technician"}]}