{"id":3708089,"url":"https://alion.io/job/civic-works-intake-coordinator","title":"Intake Coordinator","company":{"id":2558413,"name":"Civic Works","domain":"civicworks.com","url":"https://alion.io/company/civicworks-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paycom","truth_index":{"grade":"A","score":100,"open_postings":3,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Baltimore, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-03T21:53:49Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-08T18:31:05Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Position Description\nPosition title: Intake Coordinator\nSupervisory responsibilities: None\nBudget responsibilities: None\nReports to: Outreach and Intake Manager\n Organization Summary\nFounded in 1993, Civic Works strengthens communities through education, skills development and community service. Its workforce development programs - including Career Pathways, Career Exploration (YouthBuild), AmeriCorps and EMS Corps - expand access to family-sustaining careers for Baltimore residents facing significant barriers to quality employment. Across these programs, Civic Works supports participants in developing both technical and soft skills, earning marketable certifications, and accessing wraparound case management and job placement services.\nPosition Summary\nThe Workforce Development Intake Coordinator manages applicant screening, intake, and enrollment for Civic Works’ workforce development programs, including Career Pathways, YouthBuild, AmeriCorps, and EMS Corps. The Coordinator streamlines intake across programs, builds referral partnerships with community organizations, and engages applicants in person, by phone, and online. The Coordinator conducts initial interviews, recommends candidates for enrollment, and facilitates final enrollment decisions with program staff. This role advances the Civic Works mission by expanding program access, selecting applicants likely to succeed in training and target industries, and ensuring enrolled participants meet eligibility requirements. The Coordinator advances a commitment to expanding career access for residents excluded from quality employment, including people impacted by the criminal justice system, housing instability, and other systems, and believes in the capacity of every participant to build a career.\nPrimary Responsibilities:\n1. Intake and Screening\nCoordinate intake, screening and selection processes across workforce development programs, selecting applicants likely to succeed in the program and target industries.\nAssist with the planning and facilitation of regular in-person information sessions to educate potential applicants about the available training offerings, eligibility, and the application process.\nScreen applicants by reviewing applications, schedule and conduct initial interviews, administer skills tests, and collect appropriate documentation.\nUse Motivational Interviewing techniques in interviews and applicant follow-up to strengthen engagement and applicants’ intrinsic motivation.\nFacilitate applicant drug screens, ensuring adherence to program procedures and communicate results to applicants.\nReview applicants for grant eligibility and collect eligibility documents.\nConsistently engage and communicate with applicants to facilitate their progression through each stage of the application process, manage expectations and support the conversion of good match applicants to enrollment.\nExpand access to the program by supporting applicants in meeting program requirements prior to enrollment.\nRegularly enter applicant data and maintain up-to-date information in the Salesforce database, including all communications and correspondence with each applicant.\n2. Partnership Building and Outreach\nDevelop and strengthen new and long-term referral partnerships.\nProcess recruitment referrals from partner organizations.\nTrack referrals and report on the status of referrals to case managers and other organizations.\nRepresent Civic Works in outreach and recruitment activities, as needed.\n3. Enrollment\nFacilitate participants’ transition from intake and enrollment to classroom training.\nCoordinate with staff to recommend applicants for enrollment, support final selection processes, and confirm accepted applicants for new cohorts.\nCo-facilitate cohort orientations with relevant staff. \nBrief relevant staff on incoming participants to transition new cohorts effectively.\nModel professionalism and the standards expected of participants, setting the tone for workplace behavior, communication, and follow-through.\n Secondary Responsibilities:\nComplete Motivational Interviewing trainings (Introduction and Advanced) upon hire, and participate in ongoing Motivational Interviewing coaching to support continued skill development toward competency.\nCreate and submit recruitment reports as needed. \nParticipate in staff and team meetings. \nQualifications\nEducation and Experience:\nRelevant experience, including recruitment, sales, intake, project management, and workforce development. \nExperience conducting interviews and facilitating client engagement.\nExperience working in and creating diverse, equitable, and inclusive environments.\nA deep understanding of the multiple forms of systemic and racialized inequity that prevent people from accessing and retaining employment.\nMust have strong proficiency with Microsoft Office, Google Suite, data tracking systems and other computer programs.\nSkills and Abilities:\nHighly organized, detail-oriented, and able to manage multiple projects simultaneously.\nAbility to work independently under pressure and tight deadlines. \nExcellent verbal communication skills, interpersonal relations skills, and writing skills.\nExceptional personal responsibility for meeting goals and a track record of success.\nAbility to recognize problems, develop innovative solutions, and implement them.\nAble to take into account various perspectives and bridge gaps between staff in making enrollment decisions.\nAbility to adhere to a strict guideline of keeping and maintaining confidential information. \nAbility to prepare and submit accurate and reliable reports. \nAdept at networking and cultivating lasting relationships with partners and community members.\nComfort and effectiveness working with participants who have varying criminal records, including recent convictions and serious offenses, and a commitment to supporting their success without judgment.\nValid driver’s license and reliable personal transportation for conducting recruitment activities and meeting with partners offsite.\nAble to build supporting relationships with program participants.\nWork Environment & Schedule:\nWork schedule is typically Monday through Friday. There may be some local travel to meet with partners, facilitate presentations, and participate in recruitment activities.\nHybrid position potential: The position may potentially be eligible to work from home up to one day per week, and would work at least four days per week from Civic Works’ office in Baltimore City. \nDuring the 90-day orientation period, the schedule is not eligible for remote work. This arrangement is subject to change based on organizational needs and may be adjusted to include more in-office time.","description_format":"text","description_chars":6703,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-11-03T21:53:49Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.857,"p_room":1,"age_days":4,"expected_fill_days":25,"reasons":["conf:1","win:early"],"computed_at":"2026-11-08T05:47:12Z"},"pay":null,"html_url":"https://alion.io/job/civic-works-intake-coordinator","json_url":"https://alion.io/job/civic-works-intake-coordinator.json","meta":{"generated_at":"2026-11-08T21:17:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":44428,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2558413},"rest":"https://alion.io/mcp/rest/get_company?id=2558413"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcivic-works-intake-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcivic-works-intake-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcivic-works-intake-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/civic-works-intake-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcivic-works-intake-coordinator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3708089}},{"tool":"search_jobs","arguments":{"company":"civicworks.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3708089},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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