{"id":2846812,"url":"https://alion.io/job/civica-key-account-manager","title":"Key Account Manager","company":{"id":8530,"name":"Civica","domain":"civica.com","url":"https://alion.io/company/civica","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":96,"open_postings":6,"ghost_share":0,"stale_share":0.167,"repost_share":0,"time_to_fill_p50_days":44,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Marketing","role_family":"Marketing","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom","Birmingham, United Kingdom","Nottingham, United Kingdom","Hertford, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":50000,"max_usd":116000,"period":"year","method":"role_country_seniority_unknown","sample_n":552},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-19T11:25:14Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-26T06:59:14Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"We’re Civica, and we create software that helps deliver critical services for citizens all around the world. From local government, to education, health, and care, over 5,000 public bodies across the globe use our software to provide essential services to over 100 million citizens.\nOur aspiration is to be a GovTech champion everywhere we work, supporting the needs of citizens and those who serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point in our journey to realise that aspiration.\nWhy you will love this opportunity as a Regional Key Account Manager at Civica\nAs Regional Key Account Manager within Civica's Local Government business, you'll take ownership of a portfolio of accounts building the executive relationships, growth plans and commercial strategy that keep Civica front of mind as the trusted partner helping Local Government deliver better outcomes for their communities.\nThis isn't a maintain-and-manage role. It's a build, grow and lead role for someone who wants real accountability over a region, not just a slice of it.\nWhat you will do to be successful in this role\nOwning key accounts - accountable end-to-end for relationship strength, growth and retention across your patch\nBuilding account plans that mean something - grounded in a clear understanding of each client's objectives\n Hunting new business - identifying and developing Enterprise and multi-solution (MSA) opportunities across the portfolio\nGrowing digital partnerships - that support regional growth and better customer outcomes\nDefining how Civica wins - in Local Government and Regulated markets, regionally\nBringing thought leadership - to customers, partners and colleagues - not just product pitches\n Reading the room (and the data) - tracking customer sentiment and turning insight into retention and growth activity\nRequirements\nDeep expertise in Local Government and regulated markets \nStrategic account growth, retention and expansion \nStrong commercial acumen and value-based selling \nExecutive stakeholder management and relationship building \nProven ability to identify and convert growth opportunities\nWhy You'll Love Working with Us\nAs a company, we're passionate about what we do and the citizens we serve. If you, too, want to champion the use of technology in public services to improve outcomes for citizens and public sector organizations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve career growth, and make a real difference to people and communities.\nWe know that when our people are happy, they work better and have greater job satisfaction. Here's what you can expect:\nBenefits\nTime Off & Work-Life Balance\n25 Days Annual Leave + bank holidays - plus the option to buy up to 10 extra days!\nDays of Difference - Up to 3 extra days off for volunteering.\nFinancial Well-being & Security\nPension Contributions - 5% employer match to support your future.\nIncome Protection - Up to 75% salary cover for long-term illness.\nLife Assurance - 4x salary tax-free lump sum.\nCritical Illness Cover - £25,000 lump sum (extendable to dependents).\nHealth & Perks\nPrivate Medical Insurance - Fast access to private healthcare.\nHealth Cash Plan - Claim back physio, therapies & more.\nDental Insurance - Cover for routine & emergency care.\nAffinity Groups - Join employee-led communities.\nBounty Bonus - Refer a friend & get rewarded.\nAt Civica, we are committed to building an inclusive and diverse workplace where everyone feels valued and supported. We believe that a variety of perspectives drives innovation and excellence, and we welcome applicants from all backgrounds, cultures, and experiences.\nWe are an equal opportunity employer. We do not discriminate based on race, ethnicity, religion, gender, sexual orientation, disability, age, or any other legally protected characteristic. Our recruitment process is designed to ensure fairness and transparency, so every candidate has an equal chance to contribute to our mission.\nIf you need any adjustments or accommodations to participate in our recruitment process, please let us know. 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