{"id":2630432,"url":"https://alion.io/job/civica-software-and-product-trainer","title":"Software and Product Trainer","company":{"id":8530,"name":"Civica","domain":"civica.com","url":"https://alion.io/company/civica","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":96,"open_postings":6,"ghost_share":0,"stale_share":0.167,"repost_share":0,"time_to_fill_p50_days":42,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Education","role_family":"Education","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom","Altrincham, United Kingdom","Bristol, United Kingdom","Dudley, United Kingdom","Leeds, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":39000,"max_usd":70000,"period":"year","method":"role_country_seniority_unknown","sample_n":352},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Teams","optional":false}],"status":"live","first_seen_at":"2026-10-15T16:00:16Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-29T10:25:03Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.\nOur aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.\nWhy you will love this opportunity as Software and Product Trainer in our Elections and Democracy team\nThis is an exciting opportunity to join Civica’s Democracy team, supporting local authorities and contributing to the delivery of vital democratic services. You’ll help customers and colleagues get the most from Civica’s electoral software products by combining your software training expertise with your ability to create engaging learning materials that build users’ knowledge and confidence.\nWe’re particularly interested in people with experience delivering software or product training and developing engaging training guides and e-learning content.\nWhat you will do to be successful in this role\nResponsibilities:\nDesign and develop engaging product training for delivery through e-learning, Microsoft Teams and face-to-face sessions. \nDeliver clear and effective training on Civica Xpress and Civica Electoral Management products to customers and internal colleagues. \nCreate and maintain training guides, exercises, workshops, documentation and online learning content. \nSupport customers with product-related questions, providing guidance remotely and at customer locations. \nBuild your knowledge of Civica’s electoral products, electoral services and relevant legislation to ensure training remains accurate and up to date. \nDeliver product demonstrations to prospective customers and contribute to user groups and conferences. \nWork collaboratively with the Xpress Support team, including providing additional customer support during busy election periods.\nRequirements\nExperience delivering software, product or technology-based training, including creating training guides, learning materials or e-learning content.\nConfident presentation and facilitation skills, with the ability to explain technical information clearly to audiences with different levels of experience.\nStrong written and verbal communication skills, alongside a customer-focused and supportive approach.\nGood general IT skills, including experience with presentation, word-processing, spreadsheet and online collaboration tools.\nProactive, organised and self-motivated, with the ability to manage competing priorities independently and a willingness to learn Civica’s products and the electoral services environment.\nPrevious experience of elections, electoral registration or Civica Xpress is not required. An AEA Certificate would be beneficial but is not essential.\nWe Want You to Bring Your Whole Self to Work\nThere is no such thing as the perfect candidate, so if you think you have what it takes but don't necessarily meet every single point on the list above, please still get in touch. We'd love to have a chat and see if you could be a great fit.\nWhy You'll Love Working with Us\nAs a company, we're passionate about what we do and the citizens we serve. If you, too, want to champion the use of technology in public services to improve outcomes for citizens and public sector organizations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve career growth, and make a real difference to people and communities.\nWe know that when our people are happy, they work better and have greater job satisfaction. Here's what you can expect:\nBenefits\nTime Off & Work-Life Balance\n25 Days Annual Leave + bank holidays - plus the option to buy up to 10 extra days!\nDays of Difference - Up to 3 extra days off for volunteering.\nFinancial Well-being & Security\nPension Contribution s - 5% employer match to support your future.\nIncome Protection - Up to 75% salary cover for long-term illness.\nLife Assurance - 4x salary tax-free lump sum.\nCritical Illness Cover - £25,000 lump sum (extendable to dependents).\nPerks\nAffinity Groups - Join employee-led communities.\nBounty Bonus - Refer a friend & get rewarded.\nAt Civica, we are committed to building an inclusive and diverse workplace where everyone feels valued and supported. We believe that a variety of perspectives drives innovation and excellence, and we welcome applicants from all backgrounds, cultures, and experiences.\nWe are an equal opportunity employer. We do not discriminate based on race, ethnicity, religion, gender, sexual orientation, disability, age, or any other legally protected characteristic. Our recruitment process is designed to ensure fairness and transparency, so every candidate has an equal chance to contribute to our mission.\nIf you need any adjustments or accommodations to participate in our recruitment process, please let us know. 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