{"id":2455333,"url":"https://alion.io/job/civicplus-ai-enablement-engineer-professional-services-cogs-support","title":"AI Enablement Engineer (Professional Services, COGS, Support)","company":{"id":179382,"name":"CivicPlus","domain":"civicplus.com","url":"https://alion.io/company/civicplus","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Jobvite","truth_index":null},"role":"AI/ML","role_family":"AI/ML","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":119100,"max":181100,"currency":"USD","period":"year","gross":null,"usd_annual":181100},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"JavaScript","optional":false},{"name":"Machine Learning","optional":false},{"name":"Python","optional":false}],"status":"live","first_seen_at":"2026-10-13T15:54:55Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-13T23:52:42Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Description\nAbout CivicPlus\nAt CivicPlus, we strive to bring our company vision to life through innovation and collaboration. Supported by approachable leadership and transparent communication, we're empowered to make an impact on local government and the residents they serve. Grow your career alongside great people, where authenticity is welcome, successes are celebrated, and potential is nurtured.\nYour Impact\nAs an AI Enablement Engineer, you will help CivicPlus turn AI into practical, secure, and scalable solutions that improve productivity, quality, and decision-making across the business. You’ll partner across Professional Services and Tech Support teams to identify high-value opportunities, build AI-powered tools and workflows, and support adoption in a way that aligns with company standards, governance, and business goals.\nThis role accelerates implementation and improves customer-facing efficiency across Professional Services and Tech Support.\nWhat you'll do\nDesign, build, and maintain AI-enabled tools, workflows, and internal automations that improve team efficiency and business outcomes. \nPartner with cross-functional stakeholders to identify high-value AI enablement use cases across product development, operations, support, and internal business functions. \nDevelop integrations between AI services, internal systems, and third-party platforms using APIs, scripting, and automation frameworks. \nTranslate business problems into scalable technical solutions, including prompts, orchestration logic, data pipelines, and supporting applications. \nEstablish and follow best practices for responsible AI usage, including security, privacy, data handling, testing, monitoring, and documentation. \nEvaluate emerging AI tools, models, and platforms and recommend practical solutions aligned with CivicPlus needs and architecture. \nCollaborate with engineering and data teams to ensure reliable access to the data, services, and infrastructure needed to support AI-enabled solutions. \nCreate and maintain documentation, technical standards, and reusable patterns that support sustainable AI adoption across teams. \nTroubleshoot and optimize existing AI automations and integrations to improve reliability, performance, cost-effectiveness, and user experience. \nProvide technical guidance, training, and enablement support to internal teams adopting AI-powered tools and workflows. \nParticipate as a collaborative member of an Agile team and contribute to continuous improvement of engineering practices and delivery standards. \nPerform other duties as assigned.\nBuild solutions that accelerate implementation projects (project setup, project assistant, knowledge surfacing).\nImprove support ticket triage and AI-assisted resolution - meaningful resolution time reduction is a primary outcome.\nOperate as a centralized resource serving Prof Services and Tech Support during transition; gradually move closer to COGS over time.\nCoordinate on overlap with WBD call review and customer-facing AI tooling.\nAI Capabilities AI-forward mindset with a demonstrated ability to leverage AI tools to improve productivity, decision-making, and work quality.\nDemonstrated ability to effectively use AI tools to enhance productivity and outcomes.\n\nWhat we’re looking for\nBachelor’s degree in computer science, engineering, information systems, or a related field preferred; equivalent work experience may be considered. \n5-8 years of experience in software engineering, automation engineering, data engineering, machine learning engineering, solutions engineering, or a similar technical role. \nExperience building or supporting AI-enabled workflows, automations, internal tools, or system integrations. \nProficiency in at least one scripting or programming language such as Python or JavaScript. \nExperience working with APIs, integration patterns, and structured and unstructured data. \nFamiliarity with modern AI/ML concepts, including large language models, prompt design, evaluation, and model or service integration. \nExperience with cloud platforms and developer tooling used to deploy, monitor, and maintain technical solutions. \nStrong problem-solving skills and the ability to balance speed, quality, security, and maintainability. \nStrong written and verbal communication skills, including the ability to explain technical concepts to non-technical stakeholders. \nExperience documenting workflows, standards, and technical solutions for long-term maintainability. \nPreferred experience with workflow automation platforms, data pipelines, governance controls, experimentation, or internal enablement and change management. \nPreferred experience supporting responsible AI practices, model evaluation, or AI operations in a business environment.\nExperience automating implementation, services delivery, or technical support workflows.\nFamiliarity with knowledge bases, ticketing systems (Zendesk, Salesforce Service Cloud, similar), and customer-facing operations.\nNice to Have:\n Prior services delivery, technical support, or implementation operations background.\nExperience with AI-assisted ticket triage, deflection, and resolution tooling.\nComfort working across a cohort of technically inclined non-engineers and accelerating their work.\nWhy CivicPlus\nBuild practical AI solutions that have visible impact across teams and business functions. \nHelp shape how AI is adopted responsibly, securely, and sustainably across CivicPlus. \nPartner with cross-functional teams to solve meaningful problems and improve how work gets done. \nCompensation and benefits\nEstimated Salary Grade Range: $119,100 - $181,100Anticipated hiring range: $140,000 - $145,000\nThe actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and is based on a 40-hour work week.\n\n Benefits: Comprehensive health insurance, dental insurance, vision insurance, Flexible Time Off, 401(k) plan, and more. \nOur Hiring Process\nIntroductory call with Talent Acquisition\nInterview with the Hiring Manager\nPanel Interview with CivicPlus team members, including an interview project activity\nOffer\nNote: The process may vary slightly depending on the role.\nAdditional Information\nCivicPlus is currently unable to provide visa sponsorship for this position now or in the future. Applicants must be authorized to work in the US.\nWe encourage you to apply as soon as possible, as applications will be reviewed on a rolling basis, and the posting may close earlier at the discretion of the Talent Acquisition team.\nAt CivicPlus, we embrace AI and automation as tools that help people work smarter, move faster, and focus on higher-value work that strengthens communities. We encourage thoughtful, responsible use of technology to improve efficiency, support innovation, and enhance the employee and customer experience-while keeping human judgment, collaboration, and accountability at the center of what we do.\nEqual Opportunity Commitment\nCivicPlus is proud to be an Equal Employment Opportunity employer. We celebrate and support diversity for the benefit of our employees, products, clients, and communities. 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