{"id":3897455,"url":"https://alion.io/job/civicplus-technical-support-engineer-iii","title":"Technical Support Engineer III","company":{"id":179382,"name":"CivicPlus","domain":"civicplus.com","url":"https://alion.io/company/civicplus","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Jobvite","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"JavaScript","optional":true},{"name":"SQL","optional":true}],"status":"live","first_seen_at":"2026-11-06T23:34:58Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-07T04:08:23Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Description\nYour Impact\nThis role keeps customers moving by providing top level technical support, troubleshooting, and clear documentation across CivicPlus products and integrations. You will also train and mentor colleagues, lead projects, and bring recurring issues to the teams that can resolve them. Your work helps ensure successful outcomes for the customers we serve.\nAbout CivicPlus\nAt CivicPlus, we strive to bring our company vision to life through innovation and collaboration. Supported by approachable leadership and transparent communication, we’re empowered to make an impact on local government and the residents they serve. Grow your career alongside great people, where authenticity is welcome, successes are celebrated, and potential is nurtured.\nWhat You’ll Do\nAs a Technical Support Engineer III, you will:\nProvide top level technical support, service, mentorship, and training.\nInvestigate, troubleshoot, and resolve customer issues with clear communication and thorough documentation.\nRecord all customer interactions with relevant details in ticketing software.\nBuild strong, effective working relationships with colleagues and customers.\nManage complex issues through in depth research, documentation, escalation, and collaboration with internal engineering teams.\nIdentify and advocate for trending issues, working with other teams to address high impact problems.\nExpand your product knowledge across multiple CivicPlus products and integrations.\nServe as a subject matter expert.\nLead documentation on products, troubleshooting, and process best practices for staff and customers.\nConsistently meet or exceed CivicPlus service level targets.\nTrain and mentor employees on troubleshooting, business processes, and product knowledge.\nLead and manage projects to ensure successful customer outcomes.\nWhat We’re Looking For\nWe know that excellent candidates come from diverse backgrounds. Even if you don’t meet 100% of the listed requirements, we encourage you to apply!\nPreferred Qualifications:\nExceptional interpersonal skills and a proactive, self driven approach to solving problems independently.\nHighly collaborative, with the ability to influence teams across the organization and build cooperation that drives shared success.\nStrong written and verbal communication skills that make technical information clear and create positive customer interactions.\nDemonstrated proficiency in HTML, CSS, JavaScript, and SQL to troubleshoot and solve problems efficiently.\nA customer focused mindset that anticipates needs and concerns and ensures a positive support experience.\nStrong organizational skills to manage multiple projects and deadlines through effective prioritization.\nA drive to keep improving through training, personal growth, and feedback.\nTechnology degree or equivalent experience.\nAbility to work through ambiguity with resilience and adaptability.\nAI-forward mindset with a demonstrated ability to leverage AI tools to improve productivity, decision-making, and work quality.\nDemonstrated ability to effectively use AI tools to enhance productivity and outcomes.\nWhy CivicPlus?\nThis role offers:\nThe chance to grow into a subject matter expert across multiple CivicPlus products and integrations.\nThe opportunity to lead documentation and process best practices that shape how staff and customers work with our products.\nA path to mentor and train teammates while leading projects that drive customer success.\nPartnership with engineering and other teams to get the issues that matter most resolved.\nCompensation and Benefits\nEstimated Salary Grade: $26.00 - $36.39The Anticipated Hiring Range: $27.00 - $30.00\nThe actual offer will carefully consider a wide range of factors, including your skills, qualifications, experience and is based on a 40-hour work week.\n\n Benefits: Comprehensive health insurance, dental insurance, vision insurance, Flexible Time Off, 401(k) plan, and more.\nOur Hiring Process\nIntroductory call with Talent Acquisition\nInterview with the Hiring Manager\nPanel Interview with CivicPlus team members, including an interview project activity\nOffer\nNote: The process may vary slightly depending on the role.\nAdditional Information\nCivicPlus is currently unable to provide visa sponsorship for this position now or in the future. Applicants must be authorized to work in the US.\nWe encourage you to apply as soon as possible, as applications will be reviewed on a rolling basis, and the posting may close earlier at the discretion of the Talent Acquisition team.\nAt CivicPlus, we embrace AI and automation as tools that help people work smarter, move faster, and focus on higher-value work that strengthens communities. We encourage thoughtful, responsible use of technology to improve efficiency, support innovation, and enhance the employee and customer experience-while keeping human judgment, collaboration, and accountability at the center of what we do.\nEqual Opportunity Commitment\nCivicPlus is proud to be an Equal Employment Opportunity employer. We celebrate and support diversity for the benefit of our employees, products, clients, and communities. 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