{"id":913192,"url":"https://alion.io/job/clair-ux-researcher","title":"UX Researcher","company":{"id":174509,"name":"Clair","domain":"getclair.com","url":"https://alion.io/company/clair-2","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Design","role_family":"Design","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":150000,"max":160000,"currency":"USD","period":"year","gross":null,"usd_annual":160000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Figma","optional":false}],"status":"live","first_seen_at":"2026-09-14T17:29:09Z","employer_posted_date":"2026-09-14","last_verified_at":"2026-11-07T15:23:00Z","board_verified":true,"closed_at":null,"days_open":53,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":53},"description":"About Clair\nIf you can send your friends money in seconds, why does it still take your employer two weeks to send your paycheck?\nAt Clair, we are on a mission to create financial freedom for America's workers by giving them a digital banking platform that allows them to get paid as soon as they clock out of work. But we're not just another digital bank or on-demand pay provider. We meet Americans at their place of work by embedding our products within the scheduling, workforce management, and payroll apps they already use every day.\nLearn more about us at getclair.com/about\nThe Role\nWe’re looking for a UXR who is equally comfortable thinking strategically about what we need to learn as they are rolling up their sleeves to conduct the research themselves.\nYou will play fundamental role in building on Clair’s existing research repository, and evolving the foundation of our research function.\nYou’ll work closely with Product, Design, Data, and other teams to identify the questions that matter most, develop the right research approach, and turn customer insights into action. You’ll conduct everything from foundational and generative research to usability testing, concept testing, prototype validation, and ongoing customer discovery.\nBecause our products are deeply connected to people's financial lives, we’re particularly interested in someone who understands how personal, emotional, and nuanced financial decisions can be. Experience researching users in fintech, banking, financial services, or other products involving sensitive or complex financial decisions is strongly preferred.\nThis person should also have an understanding of product design and prototyping. You do not need to be a full-time product designer, but you should be highly comfortable working in Figma, evaluating prototypes, and partnering with designers to create and test concepts with users.\nWhat You'll Do\nBuild Clair's User Research Foundation\nEstablish and evolve Clair's user research practice, processes, tools, and approach.\n\nDevelop a strategic understanding of who our users are, what they need, and where the biggest opportunities exist.\n\nHelp create a research roadmap that balances foundational learning with the immediate needs of the product organization.\n\nBuild scalable processes for recruiting, engaging, and learning from users.\n\nEstablish a centralized approach for capturing, synthesizing, and regularly sharing customer insights across the company.\n\nHelp ensure that user insights are consistently incorporated into product strategy, prioritization, and decision-making.\n\nConduct Research\nPlan and execute qualitative and quantitative research across the product development lifecycle.\n\nConduct user interviews, usability testing, concept testing, prototype testing, surveys, diary studies, and other research methods as appropriate.\n\nTest early-stage ideas and concepts before significant product or engineering investment is made.\n\nWork directly with Design to test prototypes and iterate quickly based on user feedback.\n\nIdentify the right research methodology for the question-not simply default to the same approach every time.\n\nConduct both proactive research that informs longer-term strategy and tactical research that helps teams make near-term product decisions.\n\nPartner with Product and Design\nWork closely with Product Managers and Product Designers to identify the most important customer questions and opportunities.\n\nHelp shape product strategy by bringing a strong understanding of user needs, behaviors, motivations, and pain points.\n\nPartner with designers throughout the design process, from early concepts through prototype testing and post-launch learning.\n\nBe comfortable using Figma to review, understand, and test product concepts and prototypes.\n\nProvide feedback on researchability and usability throughout the product development process.\n\nHelp teams move from \"what are users saying?\" to \"what should we do about it?\"\n\nTurn Insights Into Action\nSynthesize complex research findings into clear, actionable insights and recommendations.\n\nTell compelling stories with research that help teams understand not just what users do, but why.\n\nIdentify patterns across individual research projects to surface broader product and business opportunities.\n\nCommunicate findings in ways that influence product decisions and drive action.\n\nBuild strong relationships across the organization and become a trusted voice for the customer.\n\nWhat Success Looks Like\nIn your first 90 days, you will:\nDevelop a deep understanding of Clair, our products, our users, and the financial problems we're trying to solve.\n\nBuild strong relationships with Product, Design, Data, and other key stakeholders.\n\nEvaluate our current approach to customer insights and identify gaps and opportunities.\n\nBegin conducting high-priority research to support active product initiatives.\n\nEstablish a clear point of view on where research can have the greatest impact.\n\nStart building the foundation for a scalable user research practice.\n\nCreate a research roadmap that informs both product strategy and execution.\n\nWithin your first 6-12 months, you will:\nEstablish a clear and trusted user research function.\n\nBuild repeatable processes for recruiting and engaging users.\n\nHelp teams validate concepts and prototypes before significant investment.\n\nEstablish a clear process for sharing and operationalizing customer insights.\n\nBecome a trusted strategic partner to Product and Design leadership.\n\nDemonstrate measurable impact on product decisions, customer experience, and product outcomes.\n\nWhat We're Looking For\n5+ years of experience in User Research, UX Research, Product Research, or a related discipline.\n\nExperience working in a fast-paced technology company or startup environment.\n\nExperience conducting research across the full product development lifecycle, from early discovery through usability testing and post-launch evaluation.\n\nStrong qualitative research skills, including user interviews, usability testing, and concept testing.\n\nStrong quantitative research skills, including experience designing and conducting surveys, analyzing massive user data sets to uncover patterns, and other scalable research methods.\n\nProduct design fluency and hands-on experience working with Figma and testing product concepts and prototypes.\n\nExperience partnering closely with Product Managers and Product Designers.\n\nDemonstrated ability to turn research findings into clear recommendations that influence product decisions.\n\nComfortable building processes and operating in ambiguity.\n\nStrong communication and storytelling skills.\n\nExperience working with financial products, fintech, banking, financial services, or products involving users' money, financial decision-making, or other sensitive personal topics is strongly preferred.\n\nThe Person We're Looking For\nYou are both a strategist and a doer.\nYou can step back and ask, What do we need to understand about our users to make better product decisions over the next year?-and then turn around and personally recruit participants, write the discussion guide, conduct the interviews, synthesize the findings, and present your recommendations.\nYou don't wait for a perfectly formed research request. You know how to identify unanswered questions, uncover opportunities, and help teams understand what they should learn next.\nYou have strong product instincts and are comfortable getting into the details. You understand how products are designed, you're comfortable navigating and working with Figma prototypes, and you enjoy testing ideas early and often.\nMost importantly, you believe that research should drive action.\nYou're not interested in producing insights that live in a slide deck or repository. You want to see your work shape products, influence strategy, and ultimately create better experiences for the people using them.\nAdditional Details\nLocation: This is a hybrid position based out in New York City, you will be expected to come into the office at least three days a week (Tuesdays, Wednesdays, & Thursdays) with additional days on occasion for client meetings.We are also open to remote candidates for this role who are based in North America only.\nCompensation: The annual base salary for this role is $150,000-$160,000. The base pay for this role is determined using many factors, such as education, skills and experience and is reflective of Clair Series stage and size. Base pay is only one part of Clair’s competitive total compensation package which includes equity, benefits and additional perks. The base pay range is subject to change and may be modified in the future.\nClair will only contact candidates from @getclair.com email addresses. We will never ask for payments or sensitive personal information during the hiring process. If you happen to receive anything suspicious, please ignore it.\nNeed more convincing?\nApart from getting to work with our incredible team, here are some of the benefits you can expect when you join Clair:\nMedical, Dental, & Vision Coverage, with option to extend to your family\n\nFully-paid parental leave\n\nCompany-sponsored 401k, HSA, and FSA\n\nUnlimited vacation for salaried roles, generous PTO for hourly roles\n\nWork from home setup allowance\n\nAccess to your earnings every day on Clair\n\nCompany-sponsored short-term and long-term disability insurance\n\nEqual Opportunity Employer Information\nClair is an equal opportunity employer and we value diversity at our company. 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