{"id":2924514,"url":"https://alion.io/job/claranet-portugal-it-manager","title":"IT Manager","company":{"id":2134470,"name":"Claranet Portugal","domain":"claranet.pt","url":"https://alion.io/company/claranet-pt","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Zoho Recruit","truth_index":{"grade":"A","score":88,"open_postings":10,"ghost_share":0,"stale_share":0.5,"repost_share":0,"time_to_fill_p50_days":48,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Management","role_family":"Management","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lisbon, Portugal"],"countries":["PT"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":33000,"max_usd":69000,"period":"year","method":"role_seniority_country_cell","sample_n":9},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"BGP","optional":false},{"name":"VMWare","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Zabbix","optional":false}],"status":"live","first_seen_at":"2026-08-20T00:00:00Z","employer_posted_date":"2026-08-20","last_verified_at":"2026-10-25T04:24:46Z","board_verified":true,"closed_at":null,"days_open":66,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":66},"description":"We're fast learners,\nhard workers, natural collaborators... and we Make Modern Happen!\nOur ambition is to\nunlock the potential of our digital world so that organisations everywhere can\ninnovate and thrive securely.\nWe aim to achieve\nthis goal by bringing together the world’s most talented people and the most\npowerful technologies, combining them to address our customers' challenges and to\nbuild something stronger together.\nIf you share our\nvision, join us!\nRight now, we are\nlooking for a IT Manager to integrate our internal team, based\nin Figueira da Foz.\nYour responsibilities\ninclude:\nRequirements Gathering and Translation\nGather, validate, and prioritize technical requirements with the client’sstakeholders;\n\nTranslate functional and business requirements into technicalspecifications that are understandable to the Systems teams (virtualization,\nstorage, backup, databases) and the Networking teams (firewall rules, network\narchitecture, connectivity between data centers); \n\nAssess the preliminary technical feasibility of requests before forwardingthem, identifying dependencies across domains; \n\nLiaison and\nMonitoring\nServe as a liaison between the client and the TAMs, presenting requirementsin a structured manner, including context, impact, urgency, and success\ncriteria;\n\nMonitor the execution of requests with the TAMs, ensuring compliance withdeadlines and contractual SLAs;\n\nMonitor the execution of projects outside the scope of service, ensuringthat needs are met and communication flows between project teams, the client,\nand the service team;\n\nParticipate in periodic follow-up meetings with the client and reportinternally on the status of projects and relevant incidents;\n\nExpectation, Risk, and Knowledge Management\nManage client expectations regarding deadlines, technical limitations, andtrade-offs (impact on production, maintenance windows, and downtime);\n\nIdentify opportunities for optimization or risks (licensing compliance,infrastructure capacity, obsolescence) and propose proactive measures to the\ntechnical teams;\n\nDocument technical decisions, the agreed-upon architecture, and relevantchanges for continuity and future reference;\n\nEscalate internally any issues requiring management decisions (budget,resources, contractual scope changes).\n\nYou must have:\nProven experience of 5 or more years in the management, design, andimplementation of infrastructure and networks;\n\nProficiency in network protocols and technologies: BGP, VLANs,SD-WAN, VPNs, and firewalls;\n\nExperience in LAN, WAN, and WLAN environments, as well as in thedesign and management of Wi-Fi networks;\n\nExperience overseeing implementation projects for infrastructure,systems, networks, and security;\n\nAbility to read and interpret technical documentation and incidentreports produced by TAM teams;\n\nStrong communication skills and fluency in technical discourse,with a proven ability to communicate with both technical and business\nstakeholders;\n\nEnglish: B2/C1;\nDriver’s license and willingness to travel;\nWe value:\nFortinet technologies and related certifications (NSE);alternatively, Cisco (CCNP) or equivalent;\n\nFunctional knowledge-not necessarily from day-to-day practice-ofvirtualization (VMware vSphere/vCenter), Citrix CVAD, backup (Veeam), storage\n(Dell PowerStore and Data Domain), and AD DS services;\n\nFamiliarity with monitoring processes (Zabbix or equivalent) andinterpreting infrastructure health metrics;\n\nPrevious experience in a managed service provider (MSP) oroutsourcing context;\n\nExperience with OT or industrial environments;\nAutonomy and the ability to organize scattered information;\nAssertiveness in managing expectations, including the ability toprovide a technical justification for a “no” or a “not within these deadlines”\nwhen dealing with the client;\n\nAttention to detail in documentation and a focus on knowledgeretention;\n\nFocus on building long-term relationships with clients.\nWe\noffer:\nRegularprofessional development;\n\nCertificationpaths resources;\n\nRegular teambuilding programs;\nFriendly workplace.\nWorkplace: Figueira da Foz (On-site) \nClaranet: Make Modern\nHappen!","description_format":"text","description_chars":4117,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Managed IT Services (MSP)"],"lifecycle":[{"event":"open","at":"2026-10-20T13:07:19Z"}],"visa":[],"liveness":{"score":22,"band":"cold","label":"Long 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