{"id":713721,"url":"https://alion.io/job/clarasight-customer-success-manager","title":"Customer Success Manager","company":{"id":673483,"name":"Clara Sight","domain":"clarasight.com","url":"https://alion.io/company/clarasight","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":95,"open_postings":3,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":146,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":125000,"max":160000,"currency":"USD","period":"year","gross":null,"usd_annual":160000},"salary_estimate":null,"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-07-14T19:10:03Z","employer_posted_date":"2026-07-14","last_verified_at":"2026-11-10T07:18:02Z","board_verified":true,"closed_at":null,"days_open":118,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":118},"description":"About Us\nJoin us in building the leading AI-Powered Mission Control for Corporate Travel. Some of the world's most recognizable companies, representing over $5T in market value, rely on Clarasight's software to reduce risks, save costs, protect revenues, and manage emissions aligned with business objectives and sustainability goals.\nAbout You\nYou are passionate about corporate travel, sustainability, and how modern software, especially AI-enabled systems, can drive real-world change.\nYou thrive in ambiguous, high-impact environments where customer problems are not fully defined,complex and speed matters. You are equally comfortable managing executive relationships, advising on strategy, and rolling up your sleeves to build, test, and refine AI-enabled workflows directly with customers.\nAbout the Role\nThe Customer Success Manager is the general manager of their customer portfolio. The CSM ensures customers adopt AI-enabled Clarasight workflows, realize measurable business value, and can clearly articulate value at the executive level.\n\nThis is a high-judgment role focused on enterprise customers with complex organizational structures and multiple stakeholder layers. You will manage a portfolio of customer accounts, acting as a trusted partner to leaders across finance, travel, IT, sustainability, and operations.\n\nThe role owns commercial outcomes, including renewals and expansions.\n\nKey Responsibilities\nOwn ongoing customer success for a portfolio of enterprise accounts, from post-implementation through long-term value realization.\n\nDrive sustained adoption and usage across complex, multi-stakeholder organizations.\n\nEnsure customers achieve intended outcomes across cost management, emissions reduction, and operational efficiency.\n\nAct as a trusted advisor to senior leaders across finance, travel, sustainability, procurement, and operations.\n\nCommunicate realized value clearly through executive-ready narratives, metrics, and insights.\n\nPartner closely with Solution Architects, Forward-Deployed Engineers, Product, Data, and Sales to ensure continuity, alignment, and impact.\n\nBuild credibility from day-to-day operators through executive sponsors.\n\nDrive alignment, momentum, and outcomes without formal authority.\n\nEstablish strong operating rhythms (e.g. planning cycles, executive updates) that position Clarasight as a strategic partner who our customers want to grow with.\n\nYou'll Be a Great Fit If You…\nAre a senior, customer-facing professional with 8+ years experience in a high touch enterprise customer success or account management role.\n\nComfortable operating at executive level, with presence and judgment comparable to a strategy consulting engagement lead.\n\nEqually comfortable getting hands-on with data, analysis, and delivery when needed.\n\nTechnically fluent, using analytics tools to answer complex business questions.\n\nAI-obsessed, with a bias toward automation, experimentation, and leverage.\n\nExperienced navigating complex enterprise organizations with multiple stakeholders and decision layers.\n\nThrives in early-stage startup environments, where ambiguity is high, resources are constrained, and ownership matters.\n\nNice to Haves\nExperience working alongside AI systems and applying human judgment to automated outputs.\n\nDiverse Perspectives\nWe know that innovation thrives on teams where diverse points of view come together to solve hard problems in ways that are just now possible. As such, we explicitly seek people that bring diverse life experiences, diverse educational backgrounds, diverse cultures, and diverse work experiences. Please be prepared to share with us how your perspective will bring something unique and valuable to our team.","description_format":"text","description_chars":3706,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Travel","Travel Technology"],"lifecycle":[{"event":"open","at":"2026-09-11T05:26:56Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 1","filings_12m":1,"filings_prev_12m":0,"green_card_filings_12m":0,"median_offered_wage_usd":282500,"route":null,"cap_exempt":false,"checked_at":"2026-11-09T07:32:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":52,"band":"ok","label":"Likely open","p_open":1,"p_active":0.86,"p_room":0.6,"age_days":118,"expected_fill_days":146,"reasons":["conf:5","win:late","crowd:"],"computed_at":"2026-11-10T06:52:35Z"},"pay":{"stated_usd_annual":160000,"is_top_pay":true},"html_url":"https://alion.io/job/clarasight-customer-success-manager","json_url":"https://alion.io/job/clarasight-customer-success-manager.json","meta":{"generated_at":"2026-11-10T08:16:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19160,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":673483},"rest":"https://alion.io/mcp/rest/get_company?id=673483"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fclarasight-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fclarasight-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fclarasight-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/clarasight-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fclarasight-customer-success-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":713721}},{"tool":"search_jobs","arguments":{"company":"clarasight.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":713721},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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