{"id":689098,"url":"https://alion.io/job/claravine-customer-success-manager","title":"Customer Success Manager","company":{"id":674740,"name":"Claravine","domain":"claravine.com","url":"https://alion.io/company/claravine","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":95000,"max":115000,"currency":"USD","period":"year","gross":null,"usd_annual":115000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-09-10T00:00:00Z","employer_posted_date":"2026-09-10","last_verified_at":"2026-11-04T00:48:43Z","board_verified":true,"closed_at":null,"days_open":55,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":54},"description":"Customer Success Manager\nWho We Are\nAt the birth of digital, Claravine noticed a persistent problem with data integrity. This discovery led to a unique category solution that continues to redefine how top brands and agencies manage the digital experience. We take the drama out of data by standardizing data at the source, giving people, teams and technology a shared understanding of their data.\nWhat We Do\nClaravine is The Data Standards Company. We help brands and agencies deliver on the promise of modern marketing by standardizing taxonomies, naming conventions, and metadata across all digital experiences at the source of data creation. That’s why a quarter of the Fortune 100 use our platform, The Data Standards Cloud, to define, apply and connect standards across their ecosystem for faster decisions, greater agility, and increased ROI.\nWe Are Hiring\nAs a Customer Success Manager (CSM), you ensure customers realise measurable value from The Data Standards Cloud and uncover new opportunities for growth. You’ll guide customers from onboarding through full adoption, aligning our platform to their business goals, expanding use cases and driving long-term partnership value. Your ability to translate complex concepts into clear business outcomes will help customers mature their data standards practice and unlock new efficiencies across their digital ecosystem.\nThis is a relationship-driven, customer-facing role that requires a mix of strategic thinking and hands-on execution. You’ll collaborate across internal teams-Product, Sales, and Support-to deliver a seamless and successful customer experience.\nWhat You’ll Do\nCustomer Relationships\nServe as the primary point of contact and trusted advisor, ensuring customers achieve meaningful, measurable outcomes tied to their strategic goals.\nUnderstand customer goals, use cases, and success criteria to ensure alignment and measurable outcomes.\nRepresent the voice of the customer internally, advocating for their needs and priorities.\nIdentify expansion opportunities by understanding customer roadmaps, uncovering unmet needs and aligning Claravine capabilities to future initiatives.\nOnboarding & Adoption\nDrive adoption of The Claravine Data Standards Cloud, guiding customers to ensure they achieve their desired business outcomes.\nDesign onboarding plans that accelerate time-to-value and establish a clear path toward deeper adoption\nRisk & Health Management\nUse data-driven health indicators to anticipate risks early and intervene with clear action plans.\nSurface insights that help customers optimise their data standards practice and unlock additional value\nCross-Functional Collaboration\nCollaborate internally with Sales, Implementation, Support, Product, and Marketing to ensure seamless delivery and advocate for customer needs\nShare customer feedback and insights to help shape future product development and go-to-market strategy.\nValue Realization & Growth\nDrive ongoing value realisation by mapping Claravine capabilities to the customer business objectives.\nFacilitate strategic business reviews that highlight impact, identify new opportunities and align on future initiatives.\nPartner with Sales to scope and support expansion opportunities that deepen customer adoption and increase ROI.\nDevelop success plans that evolve over time as customer maturity and use cases grow.\nQualifications\nREQUIRED: 5+ yrs experience in customer success, consulting, information sciences, DAM, with accountability for customer expansion and renewals with large enterprise customers\nExperience in the martech/adtech industry (ex: Ad targeting and bidding, content generation, analytics, sentiment analysis, attribution modeling, etc.) or experience in Adobe Analytics, Google Analytics and understanding of digital marketing processes and ecosystem \nExperience with owning and guiding the full client experience from onboarding to renewal.\nComfortable communicating, training, and presenting complex enterprise solutions to executive stakeholders at large enterprise customers\nSelf-motivated, strong organizational and time management skills\nProblem solver looking for solutions to support customers\nExcellent verbal and written communication skills\nBonus: Familiarity with APIs, data integrations, and basic SQL querying sufficient to troubleshoot basic issues and collaborate with technical stakeholders.\nBonus: Familiarity with data transfer methods such as SSO, SFTP, API\nThis role requires up to 25% travel.\nWhat We Offer\nCompensation\nAnnual base salary is anticipated to be between $95,000.00 and $115,000.00 per year. Eligible employees may also receive incentive, commission, equity, and/or annual bonus pay based on individual and company performance. Compensation may vary based on factors such as, but not limited to, individual skills, experience, training, education/certifications, geographic location, internal equity, and local market conditions and demands.\nBenefits & Perks\nComprehensive medical, dental, and vision coverageClaravine pays 80% of the premium cost across all enrollment tiers (individual, family, etc.) \nAccess to additional services including Kindbody (gynecology & family building care), TalkSpace (online mental health therapy), Teladoc, and One Medical.\n\n401k with company match up to 3.5%\nFlexible Time Off (With Manager Approval)\n9 paid company holidays in the US, plus the week between 12/24-1/1\nGenerous parental leave paid at 100%4 weeks gender-neutral parental leave\n12 weeks for employees delivering a child\n\nMonthly technology stipend to support remote work costs (e.g., internet)\nOne-time New Employee Stipend to set up your remote workspace\nEqual Opportunity Statement\nClaravine, Inc is committed to the principles of equal employment. It is our intent to build and maintain a work environment that is free of harassment, discrimination, or retaliation based on an individual’s race, color, religion, religious creed, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information, marital status, sex, gender, sexual orientation, veteran and/or military status, protected medical leaves, domestic violence victim status, political affiliation, or any other status protected by federal, state, or local laws.\nWe Encourage You to Apply\nWe know that some candidates, especially those from historically underrepresented groups, may hesitate to apply unless they feel they meet 100% of the requirements. If you’re excited about this role and believe you could be a great fit, we encourage you to apply. Your unique experiences and perspective could be exactly what we need.","description_format":"text","description_chars":6635,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Equity","Flexible time off","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Marketing Analytics & Attribution","Analytics & BI Consulting"],"lifecycle":[{"event":"open","at":"2026-09-11T00:42:47Z"},{"event":"close","at":"2026-10-08T02:13:15Z"},{"event":"reopen","at":"2026-10-23T13:48:19Z"}],"visa":[],"liveness":{"score":19,"band":"cold","label":"Long shot","p_open":1,"p_active":0.431,"p_room":0.45,"age_days":54,"expected_fill_days":30,"reasons":["conf:0","win:tail"],"computed_at":"2026-11-03T05:54:40Z"},"pay":{"stated_usd_annual":115000,"is_top_pay":true},"html_url":"https://alion.io/job/claravine-customer-success-manager","json_url":"https://alion.io/job/claravine-customer-success-manager.json","meta":{"generated_at":"2026-11-04T04:02:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6259,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":674740},"rest":"https://alion.io/mcp/rest/get_company?id=674740"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fclaravine-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fclaravine-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fclaravine-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/claravine-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fclaravine-customer-success-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":689098}},{"tool":"search_jobs","arguments":{"company":"claravine.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":689098},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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