{"id":3050150,"url":"https://alion.io/job/clario-client-success-director","title":"Client Success Director","company":{"id":8692,"name":"Clario","domain":"clario.com","url":"https://alion.io/company/clario","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":88,"open_postings":8,"ghost_share":0,"stale_share":0.5,"repost_share":0,"time_to_fill_p50_days":25,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"head","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":144000,"max_usd":234000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":101},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-21T00:00:00Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-22T06:11:47Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"At Clario, a part of Thermo Fisher Scientific, we develop regulated technology that helps unlock better evidence and improve patient outcomes worldwide. Our software platforms support clinical trials, diagnostics, and medical decision-making in highly controlled regulatory environments.\nAs an Account Director, Client Success, you will lead designated strategic client accounts and own the overall client relationship across all Clario business units. This role is pivotal in driving client satisfaction, retention, and growth by building trusted partnerships, understanding client objectives, and ensuring seamless delivery of Clario’s products and services. You will serve as the primary strategic point of contact, collaborate closely with internal teams, and advocate for client needs to drive operational excellence, commercial outcomes, and long-term partnerships.\nWhat We Offer\nCompetitive compensation\nComprehensive health, dental, and vision coverage\nRetirement savings plan with company contribution\nPaid time off and company holidays\nWhat You’ll Be Doing\nBuild and maintain strong, trusted relationships with key client stakeholders, establishing appropriate governance structures for assigned accounts\nServe as the primary strategic point of contact for designated clients across all Clario business units\nPartner with clients to understand business needs and objectives, and collaborate with Sales and Operations to develop and execute account strategies\nAct as the voice of the customer internally, ensuring expectations are aligned and managed effectively\nSupport client education on Clario products and services to enable growth and maximize value\nTranslate client feedback into proactive actions to improve Net Promoter Score (NPS), retention, and renewals\nSupport cross-sell and upsell opportunities by leveraging strong client relationships in partnership with Sales\nMonitor overall account health, including SLAs, KPIs, and deliverables, and proactively mitigate risks\nEnsure timely and effective issue resolution with a focus on minimizing impact to patients and service end users\nPartner with clients and internal teams to drive continuous improvement and innovative solutions\nFoster long-term partnerships and convert key contacts into promoters of the Clario brand\nMeasure success through relationship health (NPS and relationship depth), account performance, and commercial outcomes including revenue growth and profitability\nWhat We Look For\nBachelor’s degree or equivalent experience\nMinimum of 5 years’ experience managing complex client accounts with responsibility for commercial and service delivery performance\nMinimum of 3 years’ experience in the life sciences industry; experience in clinical data or endpoint collection services preferred\nStrong ability to work independently and drive outcomes in a matrixed, global environment\nProven ability to communicate and collaborate at all organizational levels, including executive leadership, Quality, Medical, R&D, and Operations\nStrong commercial acumen with a focus on client satisfaction and value realization\nAbility to manage change through clear communication and stakeholder alignment\nStrong strategic thinking and ability to develop and execute short- and long-term account strategies\nSkilled in conflict management with a logical, diplomatic, and solutions-oriented approach\nExcellent interpersonal and soft skills, including written and verbal communication, organization, adaptability, emotional intelligence, and relationship management\nAt Clario, a part of Thermo Fisher Scientific, our purpose is to transform lives by unlocking better evidence. It’s a cause that unites and inspires us. It’s why we come to work-and how we empower our people to make a positive impact every day. Whether you're advancing clinical science, supporting innovative technology, or collaborating with global teams, your work helps bring life-changing therapies to patients faster.\nClario is an equal opportunity employer. Clario evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status, or any other legally protected characteristic.","description_format":"text","description_chars":4256,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Clinical Trial Services (CRO)","CRO & CDMO Services","Clinical Trial Software"],"lifecycle":[{"event":"open","at":"2026-10-22T02:10:43Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":25,"reasons":["seen:1","velocity","win:early"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/clario-client-success-director","json_url":"https://alion.io/job/clario-client-success-director.json","meta":{"generated_at":"2026-10-22T10:24:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7677,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8692},"rest":"https://alion.io/mcp/rest/get_company?id=8692"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fclario-client-success-director"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fclario-client-success-director"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fclario-client-success-director"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/clario-client-success-director\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fclario-client-success-director"}]}