{"id":3230257,"url":"https://alion.io/job/clario-customer-care-representative-4","title":"Customer Care Representative","company":{"id":8692,"name":"Clario","domain":"clario.com","url":"https://alion.io/company/clario","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":90,"open_postings":12,"ghost_share":0,"stale_share":0.417,"repost_share":0,"time_to_fill_p50_days":26,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Budapest, Hungary"],"countries":["HU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"closed","first_seen_at":"2026-10-22T00:00:00Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-27T19:39:02Z","board_verified":false,"closed_at":"2026-10-27T19:39:02Z","days_open":5,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":5},"description":"At Clario, part of Thermo Fisher Scientific, we develop regulated technology that helps unlock better evidence and improve patient outcomes worldwide. Our software platforms support clinical trials, diagnostics, and medical decision-making in highly controlled regulatory environments.\nJoin our Hungary team as aCustomer Care Representative to provide world-class customer service over the phone in support of clinical trials deployed at hundreds of clinical sites worldwide.\nWhat We Offer\nCompetitive compensation + shift allowances\n\nHybrid work environment (50% Home office)\n\nPrivate medical coverage and MetLife protection\n\nSZÉP Card and telework reimbursement\n\nEngaging employee events and hybrid technology support\n\nWhat You'll Be Doing\nReceive phone calls or other communications from clients requesting assistance. Evaluate the situation and provide accurate resolution to the issue.\n\nDocument every customer interaction in a detailed and structured manner.\n\nMaintain and update our internal knowledge base and other sources.\n\nHandle re-supply and report requests in a timely and efficient manner.\n\nAssist clients with any technical problems with our equipment.\n\nTroubleshoot transmission or other equipment usage problems.\n\nProvide recommendations for service set-up, usage and troubleshooting.\n\nWhat We look For\nAvailability to workfull time and shifts(rotations to occur every four weeks and are expected to include morning, evening, weekends, and/or holidays as assigned, premium pay will be provided to accommodate the rotating shift)\n\nMust have excellent written and spoken English language skills\n\nMust have fluent knowledge in one or more additional European languages like French, Spanish, Italian, Portuguese or German.\n\nGood capacity for teamwork\n\nAbility to work independently and demonstrate initiative in resolving issues\n\nPatience and Customer Service skills in difficult situations and the ability to defuse potentially stressful situations forClarioclients\n\nEffective written and verbal communication skills; able to speak well and representClarioin a professional manner\n\nWorking knowledge of MS Office tools\n\nAt Clario, our purpose is to transform lives by unlocking better evidence. It’s a cause that unites and inspires us. It’s why we come to work-and how we empower our people to make a positive impact every day. Whether you're advancing clinical science, building innovative technology, or supporting our global teams, your work helps bring life-changing therapies to patients faster.","description_format":"text","description_chars":2516,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"All levels","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":["Home office","Hybrid work"],"hiring_locations":[{"name":"Hungary","iso":"HU","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Clinical Trial Services (CRO)","CRO & CDMO Services","Clinical Trial Software"],"lifecycle":[{"event":"open","at":"2026-10-25T07:56:07Z"},{"event":"close","at":"2026-10-27T19:39:02Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/clario-customer-care-representative-4","json_url":"https://alion.io/job/clario-customer-care-representative-4.json","meta":{"generated_at":"2026-10-29T17:13:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25771,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8692},"rest":"https://alion.io/mcp/rest/get_company?id=8692"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fclario-customer-care-representative-4"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fclario-customer-care-representative-4"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fclario-customer-care-representative-4"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/clario-customer-care-representative-4\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fclario-customer-care-representative-4"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3230257}},{"tool":"search_jobs","arguments":{"company":"clario.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3230257},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}