{"id":3683616,"url":"https://alion.io/job/clario-service-desk-engineer","title":"Service Desk Engineer","company":{"id":57119,"name":"Clario","domain":"clario.co","url":"https://alion.io/company/clario-co","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Recruitee","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kyiv, Ukraine"],"countries":["UA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Service Desk","optional":false},{"name":"TCP/IP","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false},{"name":"Bash","optional":true},{"name":"Google Workspace","optional":true},{"name":"Linux","optional":true},{"name":"PowerShell","optional":true},{"name":"Python","optional":true},{"name":"Unix","optional":true}],"status":"live","first_seen_at":"2026-11-03T09:58:50Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-09T10:25:43Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"We are Clario, a consumer-focused company on a mission to make digital life easy. We’re here to create smart yet simple apps with a human touch, empowering better productivity, security, and lifestyles. With mature products used by millions worldwide and years of in-house product development, we're waiting to unleash your hidden talents and make you sparkle. Join us and let’s go together!\nThe Role\nWe are looking for a motivated Service Desk Engineer to join our team and provide internal IT support to our employees. The ideal candidate has a strong technical foundation, can troubleshoot and resolve issues independently, communicates effectively with users, and is eager to learn and grow professionally.\nIn this role, you will work with Windows and macOS, computer and network hardware, corporate IT services, and access management systems.\nWhat You Will Be Doing\nProvide technical support to employees both on-site and remotely.\n\nLog, categorize, prioritize, and resolve support requests using a ticketing system.\n\nTroubleshoot and resolve issues with Windows and macOS operating systems, software, and hardware.\n\nInstall, configure, and update operating systems and corporate software.\n\nSet up and configure employee workstations, laptops, monitors, docking stations, and other IT equipment.\n\nTroubleshoot network connectivity issues and perform basic configuration of network equipment, Wi-Fi, Ethernet, and VPN connections.\n\nManage user accounts and access permissions within the scope of Service Desk responsibilities.\n\nProvide IT support during employee onboarding and offboarding.\n\nMaintain accurate records and inventory of IT equipment.\n\nCollaborate with other IT teams and escalate complex incidents when necessary.\n\nCreate and maintain technical documentation, user guides, and knowledge base articles.\n\nWhat You Need for This Position\nStrong knowledge of Windows 10/11 and basic hands-on experience with macOS, including installation, configuration, and troubleshooting.\n\nGood understanding of computer hardware and ability to diagnose hardware and software issues.\n\nSolid understanding of computer networking, including TCP/IP, the OSI model, DNS, DHCP, IPv4 addressing, subnetting, and basic routing.\n\nPractical experience troubleshooting network connectivity issues, including Ethernet, Wi-Fi, and VPN connections.\n\nBasic knowledge of Microsoft Active Directory, user account administration, and access management.\n\nUnderstanding of Service Desk processes, ticket management, and incident escalation, with the ability to troubleshoot and resolve technical issues independently.\n\nEnglish proficiency at B1 level or higher\n\nNice to Have\nAt least 1 year of experience in Service Desk, Help Desk, or IT Support.\n\nExperience with Microsoft 365, Google Workspace, or device management tools such as Intune or Jamf.\n\nKnowledge of advanced networking concepts, including VLANs, NAT, firewalls, and routing.\n\nBasic knowledge of Linux/Unix or scripting experience with PowerShell, Bash, or Python.\n\nWhat we offer for your success\nVery warm and friendly working environment\n\n20 days off + paid national holidays, and 12 sick days paid by the company per year.\n\nMedical insurance, and health protection programs.\n\nContinuous professional development and growth opportunities.\n\nWe are not just a company, we are Clario! We put the customer at the heart of all that we do, we achieve our best together, take responsibility, and challenge our limits to create a difference!\nTo apply for this position, please send your CV (in English only) with a detailed description of your career, experience, skills, and projects. We guarantee the privacy of any information received.\nLET’S GO TOGETHER!","description_format":"text","description_chars":3697,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"master","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Intermediate (B1)","optional":false}]},"benefits":["Growth opportunities","Health insurance","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Endpoint Security","Information Security"],"lifecycle":[{"event":"open","at":"2026-11-03T14:05:44Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":5,"expected_fill_days":22,"reasons":["conf:0","velocity","win:early","comp:junior"],"computed_at":"2026-11-09T06:03:00Z"},"pay":null,"html_url":"https://alion.io/job/clario-service-desk-engineer","json_url":"https://alion.io/job/clario-service-desk-engineer.json","meta":{"generated_at":"2026-11-09T10:41:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11645,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":57119},"rest":"https://alion.io/mcp/rest/get_company?id=57119"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fclario-service-desk-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fclario-service-desk-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fclario-service-desk-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/clario-service-desk-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fclario-service-desk-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3683616}},{"tool":"search_jobs","arguments":{"company":"clario.co","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3683616},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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