{"id":3980376,"url":"https://alion.io/job/clarivate-associate-product-owner","title":"Associate Product Owner","company":{"id":5458,"name":"Clarivate","domain":"clarivate.com","url":"https://alion.io/company/clarivate","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":92,"open_postings":8,"ghost_share":0,"stale_share":0.25,"repost_share":0.125,"time_to_fill_p50_days":44,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Product","role_family":"Product","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Jerusalem, Israel"],"countries":["IL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AIOps","optional":false},{"name":"Datadog","optional":false},{"name":"Incident Management","optional":false},{"name":"ITSM","optional":false},{"name":"PagerDuty","optional":false},{"name":"Power BI","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-11-09T19:31:17Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-10T01:48:57Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"GOC Product Owner\nWe are looking for a GOC Product Owner to join our Global Operations Center. This role serves as the central point of coordination for GOC operational needs, initiatives, process improvements, integrations, and tooling requirements, connecting operational priorities with the teams responsible for technical delivery. Reporting to the Director, Database Administration, you will drive cross-functional initiatives from requirement through delivery, ensuring clear ownership, accountability, and measurable operational outcomes. The role is locate in Jerusalem. We would love to speak with you if you have experience in IT operations, IT service management, or cross-functional technology delivery and enjoy turning operational challenges into structured improvements.\nAbout You\nAt least 2 years of experience in IT operations, IT service management, operational excellence, product or project ownership, or cross-functional technology delivery.\n\nAt least 2 years of experience with core ITSM processes, including incident management, problem management, change management, monitoring, escalation, and continuous service improvement.\n\nExperience coordinating cross-functional technology delivery across multiple teams, such as Infrastructure, Cloud Operations, Engineering, Support, DBA, Monitoring, Product, or Service Management.\n\nExperience using ServiceNow or a comparable enterprise ITSM platform, including incident, problem or change management, workflows, CMDB, dashboards, or reporting.\n\nExperience with operational monitoring, alerting, analytics, or reporting platform, such as PagerDuty, Centreon, Pingdom, Datadog, Power BI, or an equivalent tool.\n\nIt Would Be Great If You Also Had...\nExperience supporting a 24/7 Global Operations Center, NOC, command center, or other mission-critical operations environment.\n\nExperience defining or tracking operational metrics such as MTTR, SLA achievement, availability or uptime, incident volumes, alert volumes, problem recurrence, or change success rates.\n\nExperience coordinating ServiceNow enhancements, workflow automation, CMDB improvements, dashboards, or reporting requirements.\n\nExperience with AIOps, monitoring and alerting improvements, RCA/PIR, customer communications, or incident escalation processes.\n\nExperience maintaining an operational roadmap or product backlog across multiple technology teams.\n\nWhat Will You Be Doing in This Role?\nManage GOC operational requirements from intake through delivery, maintaining a prioritized backlog with clear requirements, user stories, acceptance criteria, and expected outcomes.\n\nCoordinate initiatives across Infrastructure, Cloud Operations, DBA, Product, Support, Engineering, Monitoring, Incident Management, and ServiceNow teams, ensuring clear ownership and management of cross-team dependencies.\n\nDrive delivery by tracking commitments, following up on actions, escalating blockers and risks, coordinating acceptance, and verifying that completed solutions meet the agreed operational need.\n\nLead continuous improvement across ServiceNow, monitoring and alerting, AIOps, incident and problem management, RCA/PIR, reporting, operational processes, runbooks, and support handoffs.\n\nTrack and communicate delivery progress, priorities, milestones, risks, dependencies, overdue actions, achievements, and decisions required to GOC and IT stakeholders.\n\nAbout the Team\nThe GOC Product Owner supports the Global Operations Center (GOC/HUB) and works across a broad network of technology and operational teams, including Infrastructure, Cloud Operations, DBA, Product, Support, Engineering, Monitoring, Incident Management, and ServiceNow. The role owns coordination, requirement clarity, stakeholder alignment, progress tracking, acceptance, and outcome delivery. Technical implementation remains with the appropriate engineering, platform, application, infrastructure, monitoring, or service-management teams. This role reports to the Director, Database Administration.\nHours of Work\nThis is a full-time position aligned with local working hours in Israel.\nWork Model\nThis position follows a hybrid work model and is based in our Jerusalem office.\n#LI-Hybrid\nAt Clarivate, we are committed to providing equal employment opportunities for allqualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. 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