{"id":4079599,"url":"https://alion.io/job/clarivate-customer-care-advisor-2","title":"Customer Care Advisor","company":{"id":5458,"name":"Clarivate","domain":"clarivate.com","url":"https://alion.io/company/clarivate","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":94,"open_postings":8,"ghost_share":0,"stale_share":0.25,"repost_share":0,"time_to_fill_p50_days":44,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Beijing, China"],"countries":["CN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-11T16:42:01Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-11T16:42:01Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"We are looking for a customer Care Advisor to join our customer care team in China. This is an amazing opportunity, reporting to Customer Care Director. This role is responsible for providing assistance, troubleshooting, and problem resolution to end users and customers experiencing service or product utilization issues. The main focus will be for our Patent and Trademark Annuities Customers\nAbout You - experience, education, skills, and accomplishments\nBachelor’s degree or equivalent \n2 years of relevant experience\nIt would be great if you also had . . .\nExperience in working in law firm and/or professional environment\nHandling customer matters\nEnglish speaking and writing skills\nWorking within a team\nWhat will you be doing in this role?\nActs as primary escalation point for customers facing complex issues, referring queries to more specialized colleagues or teams as necessary. \nApplies developed product or service knowledge to resolve a high number of queries with greater efficiency and level of autonomy within the Customer Care team. \nMentors less experienced colleagues and assists with colleague training and onboarding. \nInvestigates, reports and documents customer issues and/or enhancement requests. Contributes ideas for improving services, systems, and processes and eliminating coverage gaps. \nActs as a voice of the customer and reports customer feedback to contribute to organizational learning and best practices. \nAbout the Team\nThe China Customer Care is focused on servicing our Annuities customers. The team is part of the wider APAC structure, which has teams also in China, Taiwan, Japan, and Australia. The team is a very customer centric group who have a passion for exemplary customer service delivery.\nHours of Work\n40 hour per week, Full time permanent position based in China\nAt Clarivate, we are committed to providing equal employment opportunities for allqualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. 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