{"id":4276265,"url":"https://alion.io/job/clarivate-customer-care-advisor-entry-level","title":"Customer Care Advisor (Entry Level)","company":{"id":5458,"name":"Clarivate","domain":"clarivate.com","url":"https://alion.io/company/clarivate","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":94,"open_postings":8,"ghost_share":0,"stale_share":0.25,"repost_share":0,"time_to_fill_p50_days":44,"computed_at":"2026-11-14T05:58:10Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Belgrade, Serbia"],"countries":["RS"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-11-13T19:05:33Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-14T09:48:25Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"We are looking for a Customer Care Advisor to join our Customer Care team in Belgrade. The Customer Care Advisor is responsible for delivering customer service and support to clients using Clarivate’s Brand IP solution services. This is a fantastic opportunity for someone who enjoys working in a fast-paced, international environment and is passionate about helping customers succeed. If you’re fluent in English, detail-oriented, and eager to grow your career in the world of intellectual property, this role is for you!\nAbout You - experience, education, skills, and accomplishments\nProficient in English, with strong written and verbal communication skills\nProficient in Microsoft Office Suite, including Excel, Word, PowerPoint, MS Teams, Outlook \nBachelor’s degree and/or equivalent work experience\nIt would be great if you also have…\n1 year of customer service experience\nWhat will you be doing in this role?\nAct as first point of contact for assistance via phone, e-mail, chat, or customer service systems. \nUse customer service skills and product knowledge to resolve cases that are driven by a standard set of variables. \nEscalate more complex or unique issues to senior staff and ensure appropriate communication with customers. \nGathers information from customers to accurately diagnose and understand issues, documenting detailed support requests. \nMaintains and documents detail customer interactions. Proactively identify when a customer is at risk and follows the adequate process by raising it to the relevant internal stakeholders. \nAbout the Team\nWe provide Trademark maintenance services to world-leading corporations and law firms. Brand IP team consists of experienced Service Account Managers and Customer Care Advisors in Europe, Asia and North America. Support is provided in 5 languages: English, German, French, Italian and Dutch. You will be communicating with different teams worldwide daily, such as Finance, IP Legal, Supplier team, IT Departments, sales etc. to provide valuable customer experience.\nBenefits:\nHolidays: 25 days paid leave per annum \nPrivate Health Insurance \nPaid Lunch \nYearly Bonus \nYearly Merit Plan \nMy Learning Platform \nFit Pass \nLife Insurance \nAccident Insurance \nCompany bicycles for rent free of charge\nHours of Work\nThis is a full-time position with core working hours aligned to the CET time zone. Our team operates between 09:30 and 17:30. The role is hybrid, with an expectation to work from our Belgrade office at least three days every other week. During the initial onboarding period, however, you will be required to work on-site daily to ensure effective training and integration.\nOnly shortlisted candidates will be contacted.\nAt Clarivate, we are committed to providing equal employment opportunities for allqualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. 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