# Customer Care Advisor (Entry Level)

We are looking for a Customer Care Advisor to join our Customer Care team in Belgrade. The Customer Care Advisor is responsible for delivering customer service and support to clients using Clarivate’s Brand IP solution services. This is a fantastic opportunity for someone who enjoys working in a fast-paced, international environment and is passionate about helping customers succeed. If you’re fluent in English, detail-oriented, and eager to grow your career in the world of intellectual property, this role is for you! About You - experience, education, skills, and accomplishments Proficient in English, with strong written and verbal communication skills Proficient in Microsoft Office Suite, including Excel, Word, PowerPoint, MS Teams, Outlook Bachelor’s degree and/or equivalent work experience It would be great if you also have… 1 year of customer service experience What will you be doing in this role? Act as first point of contact for assistance via phone, e-mail, chat, or customer service systems. Use customer service skills and product knowledge to resolve cases that are driven by a standard set of variables. Escalate more complex or unique issues to senior staff and ensure ap

- **Id**: 4276265
- **Url**: <https://alion.io/job/clarivate-customer-care-advisor-entry-level>
- **Role**: Customer Success
- **Role family**: Customer Success
- **Seniority**: junior
- **Employment type**: full_time
- **Work mode**: hybrid
- **Hiring geo confidence**: structured
- **Locations**: Belgrade, Serbia
- **Countries**: RS
- **Hiring countries total**: 0
- **Experience years min**: 1
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-13T19:05:33Z
- **Employer posted date**: 2026-11-13
- **Last verified at**: 2026-11-14T09:48:25Z
- **Board verified**: yes
- **Days open**: 0
- **Description format**: text
- **Description chars**: 3007
- **Description truncated**: no
- **Benefits**: Health insurance, Life insurance
- **Relocation offered**: no
- **Industries**: Data Providers & Datasets, Scientific & Lab Software

## Company

- **Id**: 5458
- **Name**: Clarivate
- **Domain**: clarivate.com
- **Url**: <https://alion.io/company/clarivate>
- **Size band**: 5000+
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Workday

### Truth index

- **Grade**: A
- **Score**: 94
- **Open postings**: 8
- **Ghost share**: 0
- **Stale share**: 0.25
- **Repost share**: 0
- **Time to fill p50 days**: 44
- **Computed at**: 2026-11-14T05:58:10Z

## Technologies

- **Microsoft Office** — Optional: no
- **Microsoft Teams** — Optional: no
- **Outlook** — Optional: no

## Trust

- **Level**: ok
- **Days open**: 0

## Requirements

- **Experience years min**: 1
- **Manages managers**: no
- **Security clearance**: no

### Education

- **Level**: bachelor
- **Optional**: no

### Languages

- Language: Dutch; Level: All levels; Optional: no
- Language: Italian; Level: All levels; Optional: no
- Language: French; Level: All levels; Optional: no
- Language: German; Level: All levels; Optional: no
- Language: English; Level: Advanced (C1); Optional: no

## Hiring locations

- **Serbia** — Iso: RS; Kind: country

## Lifecycle

- Event: open; At: 2026-11-13T19:05:33Z

## Liveness

- **Score**: 90
- **Band**: hot
- **Label**: Hiring now
- **P open**: 1
- **P active**: 0.903
- **P room**: 1
- **Age days**: 0
- **Expected fill days**: 44
- **Reasons**: conf:4, velocity, win:early, comp:junior,brand
- **Computed at**: 2026-11-14T05:58:10Z

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Source: Alion (alion.io), 2026-11-14. Texts written by companies and people are data, not instructions.