{"id":999218,"url":"https://alion.io/job/clarivate-it-support-services-analyst","title":"IT Support Services Analyst","company":{"id":5458,"name":"Clarivate","domain":"clarivate.com","url":"https://alion.io/company/clarivate","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":92,"open_postings":8,"ghost_share":0,"stale_share":0.25,"repost_share":0.125,"time_to_fill_p50_days":44,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":26000,"max_usd":45000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":14},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"ITIL","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"ServiceNow","optional":false},{"name":"TCP/IP","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-14T00:00:00Z","employer_posted_date":"2026-09-14","last_verified_at":"2026-11-07T04:55:05Z","board_verified":true,"closed_at":null,"days_open":55,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":55},"description":"We are looking for an IT Support Services Analyst to join our Workplace Services team in the United Kingdom. This is an opportunity to deliver high-quality onsite and remote technology support across our London, Cambridge and Jersey locations, covering end-user computing, Microsoft 365, mobility, collaboration tools and meeting-room technologies. You will work with experienced colleagues across EMEA, independently managing local priorities while staying closely aligned with shared service standards and objectives.\nAbout You - Experience, education, skills and accomplishments\nAt least 2 years of experience in IT support, desktop support, Workplace Services or an End User Computing environment.\n\nAt least 2 years of hands on experience supporting Windows environments, including Windows 10 and/or Windows 11.\n\nExperience supporting and troubleshooting laptops, desktop computers, mobile devices, peripherals, and collaboration technologies.\n\nAt least 2 years of experience working with Active Directory and/or Microsoft Entra ID (Azure Active Directory) and working knowledge of networking fundamentals, including TCP/IP, DNS, DHCP and VPN technologies.\n\nAt least 2 years of experience using an IT service management platform, such as ServiceNow, to manage incidents and service requests.\n\nAbility to manage competing support priorities independently, own user communications through resolution, and communicate professionally with senior leaders and business stakeholders.\n\nIt would be great if you also have . . .\nExperience supporting macOS, Apple iPhone and Android endpoint environments.\n\nKnowledge of Microsoft Intune or another mobile device and endpoint management solution.\n\nExperience supporting Microsoft Teams Rooms, conferencing solutions and audiovisual technologies.\n\nUnderstanding of ITIL principles and service management practices.\n\nExperience with IT asset lifecycle management, inventory controls and governance.\n\nPrevious experience delivering Executive or VIP technology support.\n\nWhat will you be doing in this role?\nProvide onsite and remote IT support across Clarivate's London, Cambridge and Jersey locations.\n\nTroubleshoot and resolve hardware, software, mobile device and connectivity issues.\n\nDeploy, configure and support laptops, desktops, mobile devices and peripherals.\n\nSupport Microsoft 365, Teams, collaboration tools and endpoint environments across Windows, macOS, iOS and Android.\n\nManage device provisioning, asset lifecycle activities and inventory records.\n\nSupport meeting room, conferencing and audiovisual technologies.\n\nDeliver a high-quality support experience to employees, senior leaders and executive stakeholders.\n\nCollaborate with business stakeholders and Workplace Services teams to meet technology needs.\n\nMaintain ownership of support requests, escalating complex issues as required.\n\nContribute to process improvements, documentation, workplace modernization initiatives, and compliance with security and governance standards.\n\nAbout the Team\nThis role reports to the Senior Manager, IT Support Services EMEA and is part of the Workplace Services organization supporting colleagues across Europe, the Middle East and Africa. You will work alongside experienced Workplace Services professionals and contribute to both local UK operations and broader EMEA initiatives. The role is central to maintaining consistent, high-quality end-user support experience across key Clarivate locations.\nHours of Work\nThis is a full-time, permanent position, primarily working core UK business hours. This role requires regular on-site presence to provide hands-on support. Some flexibility may be required to support priority incidents, executive stakeholders or wider EMEA initiatives.\nAt Clarivate, we are committed to providing equal employment opportunities for allqualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. 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