{"id":1728622,"url":"https://alion.io/job/clark-builders-is-services-and-support-intern","title":"IS Services and Support Intern","company":{"id":2182127,"name":"Clark Builders","domain":"clarkbuilders.com","url":"https://alion.io/company/clarkbuilders-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":12,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Early Careers","role_family":"Early Careers","seniority":"intern","employment_type":"internship","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Edmonton, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":29000,"max_usd":54000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":75},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Axios","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Service Desk","optional":false},{"name":"SharePoint","optional":false},{"name":"VMWare","optional":false},{"name":"Windows","optional":false},{"name":"JavaScript","optional":true},{"name":"Node JS","optional":true}],"status":"live","first_seen_at":"2026-09-25T00:00:00Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-10-14T09:51:13Z","board_verified":true,"closed_at":null,"days_open":19,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":19},"description":"At Clark Builders, we’remore than a construction company - we’repurpose driven partners committed to building stronger communities. Serving institutional, commercial, and industrial clients across Western and Northern Canada since 1974, we bring a relationship-based approach, deep expertise, and a commitment to safety, innovation, and sustainability to everything we do. As part of the Turner Construction family, we offer the personalized culture of a local team with the strength of a global leader. Learn more about our Purpose and what drives us by visiting our Who We Are page.\nClark Builders is hiring a IS Services and Support Intern to join our team in Edmonton. This role will be responsible for the timely troubleshooting of customer technology issues for first call resolution or triage to the appropriate teams for resolution. The position requires technical troubleshooting abilities and excellent customer service skills. This will be an 8-month work term starting January 2027.\nReporting to: IS Services and Support Senior Specialist\nDuties & Responsibilities:\nRespond to and troubleshoot service requests at first contact, when possible, via multiple platforms including phone, e-mail, chat, in person, job sites, etc. and follow up as required\nAccurately record and document all details of the issue or service requests, including categorization and priority into the service desk tool\nAdhere to policies and processes to ensure consistent quality of service\nProvide remote access support to various Clark Builders’ offices and job sites\nExecute IMACD (Installation, Moves, Additions, Changes and Deletions) requests as assigned, such as office moves, new hardware setup, assigning permissions etc.\nProvide support and guidance for all internally supported devices, applications, and systems\nEscalate concerns to the appropriate subject-matter experts and follow up on incidents when required\nLeverage internal and external resources such as knowledge base, manuals, support sites, and 3rd party support contracts to assist with resolving issues\nContribute to the creation/facilitation/maintenance of FAQ documents, knowledge articles and user guides\nCollaborate with the IS team to develop, define and deliver related end-user training\nBuild relationships with the support technicians and subject-matter experts to ensure that IS-delivered services and end-user productivity goals are understood and met or exceeded\nBe an advocate for the end user to ensure they receive high-quality, timely service and support from the entire IT/IS team\nSkills & Knowledge:\nExceptional customer service skills\nEffective troubleshooting and problem-solving skills\nAbility to learn new technology and applications\nEffective communication skills, both written and verbal\nMature and self-motivated professional able to work independently in a fast-paced and constantly changing environment\nEffective organization skills and time management\nAbility to work well in a diverse and focused team atmosphere\nProactively stays up to date with current technologies\nAbility to effectively work in a fast-paced and high-pressure environment\nKnowledge of the following systems (preferred):\nMicrosoft SharePoint\nCitrix XenApp and/or XenDesktop\niPhone/iPad/MDM\nWindows and Apple based operating systems\nMicrosoft Office/Office 365 Productivity suites\nVMware - Virtualization\nAxios Assyst Ticketing system (or other)\nPC, laptop, printer and other hardware break-fix \n\nQualifications:\nCurrently enrolled in a post-secondary institution, in either Computer Science or another technology-related program\nExperience in a technical customer service role considered an asset, however training will be provided\nSoftware and hardware certifications an asset \nReady to build your career with us? Apply now and join a team that’smaking a real impact.\nRecruitment Fraud Alert\nClark Builders Group of Companies (CBGOC) is aware of fraudulent job offers and interview requests falsely made in our name, targeting international job seekers. These scamsaim to collect money or personal information and are not authorized by CBGOC.We never send unsolicited job offers, request payment at any stage of hiring, or ask for personal information before a formal offer is accepted.We urge all applicants to verify the legitimacy of any recruitment communication and report suspicious activity to the appropriate authorities.","description_format":"text","description_chars":4389,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Real Estate","Construction"],"lifecycle":[{"event":"open","at":"2026-10-02T22:59:55Z"}],"visa":[],"liveness":{"score":31,"band":"fade","label":"Fading","p_open":1,"p_active":0.567,"p_room":0.55,"age_days":19,"expected_fill_days":18,"reasons":["conf:19","stale_co","urgency","win:tail","comp:junior"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/clark-builders-is-services-and-support-intern","json_url":"https://alion.io/job/clark-builders-is-services-and-support-intern.json","meta":{"generated_at":"2026-10-14T23:45:33Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":159,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2182127},"rest":"https://alion.io/mcp/rest/get_company?id=2182127"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fclark-builders-is-services-and-support-intern"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fclark-builders-is-services-and-support-intern"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fclark-builders-is-services-and-support-intern"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/clark-builders-is-services-and-support-intern\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fclark-builders-is-services-and-support-intern"}]}