{"id":3860498,"url":"https://alion.io/job/clark-outsourcing-client-coordinator-solar-appointment-setting","title":"Client Coordinator (Solar Appointment Setting)","company":{"id":3775659,"name":"Clark Outsourcing","domain":"clarkoutsourcing.com","url":"https://alion.io/company/clarkoutsourcing","size_band":"11-50","is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"Manatal","truth_index":{"grade":"A","score":98,"open_postings":4,"ghost_share":0,"stale_share":0,"repost_share":0.5,"time_to_fill_p50_days":13,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Angeles City, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"PHP","optional":false}],"status":"live","first_seen_at":"2026-11-06T09:10:57Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-09T09:51:03Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Position Title: Client Coordinator (Solar Appointment Setting)\nWork Set Up: WFH\nSchedule: 12:00 AM to 9:00 AM MNL\nJob Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark, Pampanga\nQuick Rundown:\nWe're looking for someone who has worked in telehealth operations or brings a scientific background (chemistry, biology, or engineering). You understand why accurate, timely blood testing data matters for patient treatment decisions, you're comfortable with lab terminology and how orders, specimens, and results flow between patients, vendors, and physicians, and you work well remotely while knowing when to escalate. Above all, you're organized, dependable, and driven to improve the patient experience in healthcare.\nWhat You'll Do:\nLead Response and Outbound Follow-Up\nRespond promptly to new inquiries from quote requests, website forms, estimator tools, incoming calls, and other marketing channels.\n\nContact leads by phone and approved text and email channels.\n\nPrioritize fresh leads, scheduled callbacks, and missed inbound inquiries, including calls handled by our answering service.\n\nFollow the established contact cadence and maintain consistent follow-up with prospects who have not yet connected or are not ready to move forward.\n\nRe-engage older opportunities during designated follow-up blocks.\n\nSchedule outreach around customer time zones and approved calling windows.\n\nHandle questions and objections professionally, using approved messaging and qualification guidelines.\n\nQualification and Appointment Setting\nUnderstand the customer's interest, project needs, timing, and readiness for an advisor consultation.\n\nApply the company's qualification criteria before booking.\n\nSchedule qualified consultations using current advisor availability.\n\nOffer same-day or near-term appointments when appropriate for the customer and advisor.\n\nConfirm appointment details, customer time zone, and any preparation needed.\n\nProvide clear notes so the advisor can continue the conversation without asking the customer to repeat basic information.\n\nAppointment Follow-Through\nComplete appointment confirmations and reminders through established workflows.\n\nFollow up promptly on cancellations and no-shows to identify appropriate opportunities to reschedule.\n\nCoordinate with advisors when customer needs, availability, or appointment details change.\n\nTrack appointment outcomes accurately, including booked, held, canceled, rescheduled, and no-show statuses.\n\nMaintain the original appointment history when rescheduling so reporting remains accurate.\n\nInbound Calls and Customer Routing\nAnswer incoming calls professionally while assigned to phone coverage.\n\nHelp customers reconnect with their advisor or reach the appropriate department.\n\nRoute sales, support, accounting, and other inquiries accurately.\n\nRecord messages and callback requests with enough detail for the receiving team to act.\n\nCoordinate coverage and handoffs with the other Client Coordinator, including breaks and shift changes.\n\nCRM Accuracy and Team Coordination\nKeep GoHighLevel contact records, call dispositions, appointment details, and follow-up tasks current.\n\nRecord useful notes after customer interactions, including qualification details, objections, and next steps.\n\nUse approved AI-assisted tools for summaries and documentation, reviewing their output for accuracy.\n\nMaintain accurate appointment and sales attribution.\n\nParticipate in coaching, call reviews, and regular performance discussions.\n\nShare recurring customer questions, lead-quality issues, and scheduling constraints with sales and marketing.\n\nWhat We're Looking For\nDetail-oriented with strong organizational skills.\n\nExcellent English communication and comprehension skills with a clear, professional phone presence.\n\nPrevious experience in appointment setting, lead generation, inside sales, or customer service. At least 2 years of relevant experience preferred.\n\nExperience using GoHighLevel or similar CRM platforms.\n\nComfortable handling both inbound and outbound calls, lead qualification, appointment scheduling, and follow-ups.\n\nAbility to follow approved call scripts consistently, accurately verify customer information, and maintain detailed CRM records.\n\nSelf-motivated, receptive to coaching, and able to work independently.\n\nWhy You'll Love Joining the CO Fam!\nAt Clark Outsourcing, we're redefining what it means to work in a BPO. This isn't your regular office setup - it's where careers flourish, friendships grow, and fun is always part of the deal. Our culture is unmatched (seriously, our team swears by it), and we promise you'll have to experience it yourself to believe it.\nHere's what's in store for you:\nHealth and Welfare Benefits: HMO with prescription coverage, SSS, PhilHealth, Pag-IBIG, 13th-month pay, retirement benefits, and more.\nBeyond Work: Enjoy our in-office swimming pool (lowkey flex!), CO Club gaming lounge, CSR involvement through CO Stars, scholarship programs, and access to CO Academy for growth.\nTravel Opportunities: We send at least 20 staff per year to visit our clients in the US, UK, and Australia, giving you international exposure and experience.\nLeave Benefits: Paid holidays, Earned PTO on your first month, Wellness leave (no questions asked), plus special leaves like bereavement, parental leave, and Magna Carta leave.\nExtra Perks: Salary loans up to PHP 1M (via BPI), CO Swag Bag, birthday and anniversary tokens, and our COol & flexible workplace.\nGrowth and Recognition: Yearly performance appraisals, career advancement programs, CO League events, and guidance from our amazing Coaches!\nAt CO, it's not just about work - it's about loving where you work. Ready to experience the best workplace ever? We can't wait to welcome you to the team!","description_format":"text","description_chars":5780,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["Flexible schedule","Parental leave"],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Recruiting & Staffing","Business Process Outsourcing (BPO)"],"lifecycle":[{"event":"open","at":"2026-11-06T09:10:57Z"}],"visa":[],"liveness":{"score":84,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.843,"p_room":1,"age_days":2,"expected_fill_days":13,"reasons":["conf:1","win:early","comp:junior"],"computed_at":"2026-11-09T06:03:00Z"},"pay":null,"html_url":"https://alion.io/job/clark-outsourcing-client-coordinator-solar-appointment-setting","json_url":"https://alion.io/job/clark-outsourcing-client-coordinator-solar-appointment-setting.json","meta":{"generated_at":"2026-11-09T10:18:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10819,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3775659},"rest":"https://alion.io/mcp/rest/get_company?id=3775659"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fclark-outsourcing-client-coordinator-solar-appointment-setting"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fclark-outsourcing-client-coordinator-solar-appointment-setting"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fclark-outsourcing-client-coordinator-solar-appointment-setting"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/clark-outsourcing-client-coordinator-solar-appointment-setting\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fclark-outsourcing-client-coordinator-solar-appointment-setting"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3860498}},{"tool":"search_jobs","arguments":{"company":"clarkoutsourcing.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3860498},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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