{"id":3141307,"url":"https://alion.io/job/clark-outsourcing-customer-resolution-specialist","title":"Customer Resolution Specialist","company":{"id":3775659,"name":"Clark Outsourcing","domain":"clarkoutsourcing.com","url":"https://alion.io/company/clarkoutsourcing","size_band":"11-50","is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"Manatal","truth_index":null},"role":"Sales","role_family":"Sales","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Angeles City, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":4500,"max_usd":12000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":11},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"PHP","optional":false}],"status":"live","first_seen_at":"2026-10-23T08:34:40Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-27T18:14:06Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Position Title: Customer Resolution Specialist\nWork Set Up: Onsite\nSchedule: 9:00 PM - 6:00 AM PHT\nJob Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark, Pampanga\nQuick Rundown:\nThe Customer Resolution Specialist is responsible for processing and resolving customer dissatisfaction cases related to products or delivery. Operating within approved guidelines, the specialist assesses responsibilities among customers, Crestline, suppliers, and shippers to resolve issues promptly and effectively. They research case requests, negotiate with involved parties, and independently determine the best course of action to achieve satisfactory resolutions for customers.\nWhat You’ll Do:\nProcess and adjudicate cases related to customer dissatisfaction with products or delivery\nResolve customer issues quickly, aiming for first-contact resolution\nResearch cases, establish responsibility, and manage redo processing, shipping, and customer credit resolutions\nCommunicate updates to customers and negotiate with involved parties to achieve satisfactory outcomes\nDetermine the best course of action for each case, consulting with supervisors as needed\nProvide discounts, replacement orders, or credits within defined limits\nOffer feedback on vendor and account manager performance\nPerform additional duties as assigned\nWhat We’re Looking For:\nHigh School Diploma or equivalent knowledge of product information and business operations\nTwo years of experience in customer relations and/or claims activities\nProficiency in data entry and intermediate mathematical skills\nStrong customer relation, negotiation, and conflict resolution skills\nAbility to concentrate for extended periods, multitask, and pay close attention to detail\nAbility to work in a typical office environment and interact with team members and customers\nCapability to process information quickly\nExceptionally strong written and verbal Communications skills in English\nWhy You’ll Love Joining the CO Fam!\nAt Clark Outsourcing, we’re redefining what it means to work in a BPO. This isn’t your regular office setup - it’s where careers flourish, friendships grow, and fun is always part of the deal. Our culture is unmatched (seriously, our team swears by it), and we promise you’ll have to experience it yourself to believe it.\nHere’s what’s in store for you:\nHealth and Welfare Benefits: HMO with prescription coverage, SSS, PhilHealth, Pag-IBIG, 13th-month pay, retirement benefits, and more.\nBeyond Work: Enjoy our in-office swimming pool (lowkey flex!), CO Club gaming lounge, CSR involvement through CO Stars, scholarship programs, and access to CO Academy for growth.\nTravel Opportunities: We send at least 20 staff per year to visit our clients in the US, UK, and Australia, giving you international exposure and experience.\nLeave Benefits: Paid holidays, Earned PTO on your first month, Wellness leave (no questions asked), plus special leaves like bereavement, parental leave, and Magna Carta leave.\nExtra Perks: Salary loans up to PHP 1M (via BPI), CO Swag Bag, birthday and anniversary tokens, and our COol & flexible workplace.\nGrowth and Recognition: Yearly performance appraisals, career advancement programs, CO League events, and guidance from our amazing Coaches!\nAt CO, it’s not just about work - it's about loving where you work. Ready to experience the best workplace ever? We can’t wait to welcome you to the team!","description_format":"text","description_chars":3414,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Flexible schedule","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Recruiting & Staffing","Business Process Outsourcing (BPO)"],"lifecycle":[{"event":"open","at":"2026-10-23T08:34:40Z"}],"visa":[],"liveness":{"score":69,"band":"ok","label":"Likely open","p_open":1,"p_active":0.77,"p_room":0.9,"age_days":3,"expected_fill_days":11,"reasons":["conf:1","win:mid","comp:junior"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/clark-outsourcing-customer-resolution-specialist","json_url":"https://alion.io/job/clark-outsourcing-customer-resolution-specialist.json","meta":{"generated_at":"2026-10-27T19:53:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10741,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3775659},"rest":"https://alion.io/mcp/rest/get_company?id=3775659"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fclark-outsourcing-customer-resolution-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fclark-outsourcing-customer-resolution-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fclark-outsourcing-customer-resolution-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/clark-outsourcing-customer-resolution-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fclark-outsourcing-customer-resolution-specialist"}]}