{"id":3314188,"url":"https://alion.io/job/clark-outsourcing-customer-service-coordinator","title":"Customer Service Coordinator","company":{"id":3775659,"name":"Clark Outsourcing","domain":"clarkoutsourcing.com","url":"https://alion.io/company/clarkoutsourcing","size_band":"11-50","is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"Manatal","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":6500,"max_usd":12500,"period":"year","method":"role_seniority_country_cell","sample_n":16},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"PHP","optional":false}],"status":"live","first_seen_at":"2026-10-27T04:29:18Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-10-30T17:34:10Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Position Title: Customer Service Coordinator\nWork Set Up: Onsite\nSchedule: 9:00 PM - 6:00 AM PHT\nJob Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark, Pampanga\nQuick Rundown:\nThis role will directly assist in key areas such as (but not limited to); assisting the Program Management team with client service and general administration, responsible for managing the life cycle of program projects, customer service, warehouse relationships, and general administration tasks.\nWhat You’ll Do:\nClient & Project Support\nSupport the Client Experience team with daily operations and project coordination.\nManage inventory-related communications with internal teams, vendors, and customers.\nServe as the main point of contact for vendors on program projects and reorders.\nOversee projects from start to finish, ensuring timely and successful completion.\nUse company systems and processes to manage program projects and group-buy initiatives.\nCoordinate with warehouse teams regarding stock availability and order status updates.\nEnsure all projects and orders meet quality standards.\nCollaborate with internal teams to resolve issues and deliver successful outcomes.\nCustomer Service\nManage multiple customer service inboxes and respond within required service levels.\nAssist customers with delivery and order-related inquiries.\nWork closely with internal teams to meet client expectations.\nProcess customer returns and coordinate with Finance regarding refunds and credits.\nAdministration & Logistics\nCoordinate daily with warehouses, logistics providers, and freight partners to manage deliveries and shipments.\nPlace manual orders with warehouses and update inventory levels as needed.\nReview and validate sales promotion entries and redemption activities.\nProcess vendor invoices and support monthly billing activities.\nPrepare and maintain inventory reports.\nManage customer backorders and provide status updates.\nPerform other administrative and project-related tasks as required.\nWhat We’re Looking For:\nMinimum of 2-3 years of experience in customer service, project coordination, operations, logistics, inventory management, or a related role.\nProven ability to manage multiple projects and priorities while meeting deadlines in a fast-paced environment.\nExcellent written and verbal English communication skills with the ability to interact professionally with customers, vendors, and internal teams.\nExperience handling customer inquiries, order status updates, delivery concerns, returns, and refunds.\nProficient in Microsoft Office Suite, particularly Excel, Outlook, and Word.\nComfortable using CRM, inventory management, order processing, and project management systems.\nStrong attention to detail with the ability to maintain accurate records, reports, and documentation.\nExperience preparing inventory reports, processing invoices, and managing backorders is an advantage.\nAbility to analyze information, solve problems, and proactively identify solutions.\nStrong organizational and time-management skills with the ability to work independently.\nCollaborative team player who can effectively work with cross-functional teams, warehouses, logistics partners, and finance departments.\nCustomer-focused mindset with a commitment to delivering excellent service and ensuring successful project outcomes.\nWhy You’ll Love Joining the CO Fam!\nAt Clark Outsourcing, we’re redefining what it means to work in a BPO. This isn’t your regular office setup - it’s where careers flourish, friendships grow, and fun is always part of the deal. Our culture is unmatched (seriously, our team swears by it), and we promise you’ll have to experience it yourself to believe it.\nHere’s what’s in store for you:\nHealth and Welfare Benefits: HMO with prescription coverage, SSS, PhilHealth, Pag-IBIG, 13th-month pay, retirement benefits, and more.\nBeyond Work: Enjoy our in-office swimming pool (lowkey flex!), CO Club gaming lounge, CSR involvement through CO Stars, scholarship programs, and access to CO Academy for growth.\nTravel Opportunities: We send at least 20 staff per year to visit our clients in the US, UK, and Australia, giving you international exposure and experience.\nLeave Benefits: Paid holidays, Earned PTO on your first month, Wellness leave (no questions asked), plus special leaves like bereavement, parental leave, and Magna Carta leave.\nExtra Perks: Salary loans up to PHP 1M (via BPI), CO Swag Bag, birthday and anniversary tokens, and our COol & flexible workplace.\nGrowth and Recognition: Yearly performance appraisals, career advancement programs, CO League events, and guidance from our amazing Coaches!\nAt CO, it’s not just about work - it's about loving where you work. Ready to experience the best workplace ever? We can’t wait to welcome you to the team!","description_format":"text","description_chars":4797,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"phd","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["Flexible schedule","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Recruiting & Staffing","Business Process Outsourcing (BPO)"],"lifecycle":[{"event":"open","at":"2026-10-27T04:29:18Z"}],"visa":[],"liveness":{"score":84,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.843,"p_room":1,"age_days":3,"expected_fill_days":13,"reasons":["conf:1","win:early","comp:junior"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/clark-outsourcing-customer-service-coordinator","json_url":"https://alion.io/job/clark-outsourcing-customer-service-coordinator.json","meta":{"generated_at":"2026-10-30T20:29:26Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10492,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3775659},"rest":"https://alion.io/mcp/rest/get_company?id=3775659"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fclark-outsourcing-customer-service-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fclark-outsourcing-customer-service-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fclark-outsourcing-customer-service-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/clark-outsourcing-customer-service-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fclark-outsourcing-customer-service-coordinator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3314188}},{"tool":"search_jobs","arguments":{"company":"clarkoutsourcing.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3314188},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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