{"id":1219635,"url":"https://alion.io/job/clarkoutsourcing-senior-account-manager","title":"Senior Account Manager","company":{"id":3775659,"name":"Clark Outsourcing","domain":"clarkoutsourcing.com","url":"https://alion.io/company/clarkoutsourcing","size_band":"11-50","is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"Manatal","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Angeles City, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":14000,"max_usd":29000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":8},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Airtable","optional":false},{"name":"Microsoft Excel","optional":false},{"name":"Microsoft Office","optional":false},{"name":"PHP","optional":false}],"status":"live","first_seen_at":"2026-09-25T11:41:54Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-10-23T13:39:12Z","board_verified":true,"closed_at":null,"days_open":28,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":28},"description":"Position Title: Senior Account Manager\nWork Setup: Onsite\nSchedule: 8:00 PM to 5:00 AM\nJob Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark Pampanga\nQuick Rundown:\nWe are seeking an experienced and results-driven Senior Account Manager to lead client accounts, mentor Account Coordinators and Managers, and drive team performance. This role is responsible for strengthening client relationships, overseeing staff management, supporting recruitment, resolving escalations, and collaborating with cross-functional teams to ensure exceptional client satisfaction, employee engagement, and operational success.\nWhat You'll Do:\nTeam Leadership:\nSupport and mentor Account Coordinator/Manager.\nProvide training, guidance, and performance feedback.\nFoster a collaborative and high-performance work environment.\nTalent Sourcing Strategy:\nDevelop and implement effective sourcing strategies.\nStep in on escalated requisitions.\nSchedule recruitment calibration with clients.\nPoint of Escalation:\nBe the second-level escalation from Account Coordinator/Manager for both partner and partner staff.\nHiring:\nCollaborate with the Recruitment team to secure the right talent for the client, ensuring a match in skills and cultural fit.\nCoaching:\nProvide targeted coaching to Account Coordinator/Manager and Partner Staff Leaders to bridge performance gaps, fostering an environment of success for the partner staff.\nAccount Management:\nAct as the primary point of contact (POC) for assigned clients, co-managing client staff and ensuring their needs are met.\nServe as the escalation point for challenging scenarios, understanding staff needs to streamline their work.\nMonitor key performance indicators such as attrition and client satisfaction, understand the client's industry, and conduct regular business reviews.\nCoordinate with key stakeholders to address the needs of clients and staff effectively, ensuring a harmonious working relationship.\nAccount Management and Leadership:\nParticipate in new account introduction calls with the NAO Specialist based on the assigned roster.\nAct as the client's primary contact, addressing needs, issues, and inquiries.\nSchedule monthly client touchbases to discuss business growth and staff improvement strategies.\nProvide leadership and guidance to client's line leaders for their success.\nMentor Account Coordinator/Manager through coaching, weekly touchbases, involvement in client interactions, and discussions on career development and upskilling.\nEnsure quarterly performance evaluations are conducted.\nArrange client visits, including logistics and itinerary planning.\nOffer client consultations focusing on remote staffing solutions and potential growth opportunities.\nStaff Management:\nOversee the staff onboarding process in partnership with HRBP.\nMonitor and support newly onboarded staff during their first 90 days.\nExecute CO Staff Evaluation processes, collaborating with TND as needed.\nMonitor line leaders and ensure Account Managers perform staff side-by-sides.\nConduct skip-level and triad sessions for staff in need of additional support.\nTrack the progression of Performance Improvement Plans on a weekly basis.\nManage flight risk to proactively address potential attrition.\nSpearhead skip-level conversations with staff tagged as voluntary flight risk.\nWork with Real-Time Analysts to monitor staff punctuality and attendance.\nManage staff timekeeping through HRIS for assigned rosters.\nPrepare and serve major disciplinary documentation to the staff.\nDevelop strategies with Account Coordinator/Manager to enhance the overall staff experience.\nLead monthly staff huddles to discuss employee success, best practices, client feedback, and challenges.\nEngagement:\nUphold and advocate the company's mission, vision, and core values, promoting a positive work-life balance.\nCollaborate with Brand Management for company-wide events and announcements.\nEncourage staff participation in company-led training activities and events.\nPartner with Account Coordinator/Manager to create engagement activities for assigned rosters.\nSupport company team-building events.\nUphold and advocate the company's mission, vision, and core values, promoting a positive work-life balance.\nCollaborate with Brand Management for company-wide events and announcements.\nEncourage staff participation in company-led training activities and events.\nPartner with Account Coordinator/Manager to create engagement activities for assigned rosters.\nSupport company team-building events.\nStakeholder Management:\nWork with Finance on client billing inquiries, invoices, and fund requests.\nCoordinate with Office Management for equipment requirements and timely processing of requests.\nCollaborate with HRBP for all HR matters.\nPartner with ISD for client data security and technology needs.\nEngage with IAD for quality audits, process reviews, and improvements.\nWhat We're Looking For:\nProven work experience as a Senior Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager, or relevant role\nFemale candidates are preferred for this role\nDemonstrable ability to communicate, present, and influence key stakeholders at all levels of an organization, including executive and C-level\nSolid experience with CRM software (Airtable) and MS Office (particularly MS Excel)\nExperience delivering client-focused solutions to customer needs\nProven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail\nExcellent listening, negotiation, and presentation abilities\nStrong verbal and written communication skills\nBA/BS degree in Business Administration, Sales, or a relevant field\nWhy You’ll Love Joining the CO Fam!\nAt Clark Outsourcing, we’re redefining what it means to work in a BPO. This isn’t your regular office setup - it’s where careers flourish, friendships grow, and fun is always part of the deal. Our culture is unmatched (seriously, our team swears by it), and we promise you’ll have to experience it yourself to believe it.\nHere’s what’s in store for you:\nHealth and Welfare Benefits: HMO with prescription coverage, SSS, PhilHealth, Pag-IBIG, 13th-month pay, retirement benefits, and more.\nBeyond Work: Enjoy our in-office swimming pool (lowkey flex!), CO Club gaming lounge, CSR involvement through CO Stars, scholarship programs, and access to CO Academy for growth.\nTravel Opportunities: We send at least 20 staff per year to visit our clients in the US, UK, and Australia, giving you international exposure and experience.\nLeave Benefits: Paid holidays, Earned PTO on your first month, Wellness leave (no questions asked), plus special leaves like bereavement, parental leave, and Magna Carta leave.\nExtra Perks: Salary loans up to PHP 1M (via BPI), CO Swag Bag, birthday and anniversary tokens, and our COol & flexible workplace.\nGrowth and Recognition: Yearly performance appraisals, career advancement programs, CO League events, and guidance from our amazing Coaches!\nAt CO, it’s not just about work - it's about loving where you work. Ready to experience the best workplace ever? We can’t wait to welcome you to the team!","description_format":"text","description_chars":7155,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Growth opportunities","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-25T11:41:54Z"}],"visa":[],"liveness":{"score":14,"band":"cold","label":"Long shot","p_open":1,"p_active":0.408,"p_room":0.35,"age_days":27,"expected_fill_days":9,"reasons":["conf:1","velocity","win:tail"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/clarkoutsourcing-senior-account-manager","json_url":"https://alion.io/job/clarkoutsourcing-senior-account-manager.json","meta":{"generated_at":"2026-10-23T15:02:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22663,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3775659},"rest":"https://alion.io/mcp/rest/get_company?id=3775659"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fclarkoutsourcing-senior-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fclarkoutsourcing-senior-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fclarkoutsourcing-senior-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/clarkoutsourcing-senior-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fclarkoutsourcing-senior-account-manager"}]}