{"id":3359511,"url":"https://alion.io/job/claroty-customer-success-manager","title":"Customer Success Manager","company":{"id":6158,"name":"Claroty","domain":"claroty.com","url":"https://alion.io/company/claroty","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Comeet","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":130000,"max":145000,"currency":"USD","period":"year","gross":null,"usd_annual":145000},"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"SIEM","optional":false},{"name":"TCP/IP","optional":false},{"name":"Instagram","optional":true},{"name":"LinkedIn","optional":true}],"status":"live","first_seen_at":"2026-10-27T16:51:57Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-10-28T06:16:59Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Description\nWe’re growing and looking to hire Customer Success Manager who embodies our core values: People First, Customer Obsession, Strive for Excellence, and Integrity.\nAbout the Company:\nClaroty is a global leader in cyber-physical systems (CPS) protection, dedicated to securing the critical infrastructure that keeps the world running. We’re a fast-growing, award-winning team where innovation meets purpose-and we want you to help us define the future of cybersecurity.\nAbout the role\n You will be the primary point of contact for our top-tier customers, building relationships across all levels, including senior executives, and ensuring successful adoption of our platform.\nIn this role, you will guide customers through complex challenges by leveraging strong product fluency and a deep understanding of their business needs. You will act as the central coordinator across internal teams, ensuring customer issues are clearly defined, properly routed, and driven to timely resolution with clear ownership and accountability. As the quarterback of the customer experience, you will orchestrate cross-functional teams to deliver outcomes that drive customer value, retention, and long-term success, and ensure accountability across all stakeholders, especially during critical situations\nResponsibilities\nAs a Customer Success Manager, Your impact will be:\nServe as the primary point of contact and trusted advisor for executive stakeholders, aligning their business goals with product value.\nGuide customers through onboarding and adoption, leading proactive product enablement to drive long-term value realization with a strong focus on time-to-value and measurable business outcomes\nMonitor usage data and health indicators to preemptively address risks and capitalize on expansion opportunities.\nAct as the \"Quarterback\" of the customer experience, synthesizing customer needs into actionable insights for Product and Sales to influence the roadmap.\nLead complex escalation workflows, aligning internal stakeholders to maintain momentum and resolve high-stakes challenges.\nTake ownership beyond defined responsibilities when required to ensure customer success.\nLeverage AI platforms (e.g., Staircase AI, Gemini) to monitor customer health metrics/playbooks, generate executive summaries, and automate back-office workflows - freeing up your time to focus on high-impact strategic account growth.\nRequirements\nWhat do you need to succeed in this role?\n4+ years of experience as a Customer Success Manager or Technical Account Manager in a fast-growing B2B SaaS organization\nExperience managing large, complex customer accounts\nAbility to quickly ramp on complex products and operate at a “power-user” level.\nAbility to operate effectively in ambiguous and fast-changing environments.\nExcellent discovery and problem-framing skills (ability to ask the right questions and identify core issues).\nStrong capability to influence and build trust with all levels of stakeholders with communication, social, and presentation skills.\nStrong understanding of networking standards and protocols, including TCP/IP, routing, switching, DNS, DHCP, and segmentation principles.\nExperience with Operational Technology (OT) environments and industrial networks - a strong advantage.\nSolid understanding of cybersecurity principles and secure network architecture.\nFamiliarity/Experience in Cyber Security i.e Endpoint, SOAR, SIEM\nLeverage AI platforms (e.g., Staircase AI, Gemini) to monitor customer health metrics/playbooks, generate executive summaries, and automate back-office workflows - freeing up your time to focus on high-impact strategic account growth.\nAbout Claroty\nClaroty empowers organizations to protect the mission-critical infrastructure that underpins modern life. The AI-powered Claroty Platform serves as the single source of operational truth, providing the deepest visibility and broadest protection across cyber-physical systems (CPS), leveraging five core solutions: asset inventory, exposure management, network protection, secure access, and threat detection. Claroty helps organizations operationalize CPS protection through a programmatic approach designed to reduce risk, maintain operational integrity, and meet compliance-whether in the cloud with Claroty xDome or on-premise with Claroty Continuous Threat Detection (CTD). Claroty is deployed by hundreds of organizations at thousands of sites globally. The company is headquartered in New York City and has a presence in Europe, Asia-Pacific, and Latin America. To learn more, visitclaroty.com.\nClaroty is widely recognized as the industry leader in CPS protection, backed by the world’s largest investment firms and industrial automation vendors. The company has been named a Leader in 2026 Gartner® Magic Quadrant™ for CPS Protection Platforms two years in a row, a Customers’ Choice in the 2026 Gartner® Peer Insights™ Voice of the Customer for CPS Protection Platforms, and a Leader and a Customer Favorite in The Forrester Wave™: Operational Technology Security Solutions, Q3 2026. Claroty has also been named to the Forbes Cloud 100 and Deloitte Technology Fast 500 multiple consecutive years.\nExpected compensation for the role is between $130,000 - $145,000. This is a good faith estimate but does not include equity, bonus, or other forms of payment. Pay will be determined by experience level, but those outside the salary band are welcome to apply.\nClaroty is an equal-opportunity employer committed to fostering a diverse and inclusive work environment for all. We encourage applications from candidates of ALL diverse backgrounds, and special accommodations are available upon request in all selection phases.\nFollow us on social media:\nLinkedIn\nLinkedIn Life Page\nFacebook\n Instagram","description_format":"text","description_chars":5779,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":4,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Security Operations","Industrial IoT (IIoT)"],"lifecycle":[{"event":"open","at":"2026-10-27T20:51:08Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"green card filings: 1","filings_12m":0,"filings_prev_12m":0,"green_card_filings_12m":1,"median_offered_wage_usd":112500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":31,"reasons":["conf:4","velocity","win:early"],"computed_at":"2026-10-28T05:59:10Z"},"pay":{"stated_usd_annual":145000,"is_top_pay":true},"html_url":"https://alion.io/job/claroty-customer-success-manager","json_url":"https://alion.io/job/claroty-customer-success-manager.json","meta":{"generated_at":"2026-10-28T09:15:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12023,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6158},"rest":"https://alion.io/mcp/rest/get_company?id=6158"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fclaroty-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fclaroty-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fclaroty-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/claroty-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fclaroty-customer-success-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3359511}},{"tool":"search_jobs","arguments":{"company":"claroty.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3359511},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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