{"id":2450539,"url":"https://alion.io/job/clasp-operations-associate","title":"Operations Associate","company":{"id":4416848,"name":"Clasp","domain":"clasp.ai","url":"https://alion.io/company/clasp-3","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":70000,"max":100000,"currency":"USD","period":"year","gross":null,"usd_annual":100000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"SLI/SLO/SLA","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-08-12T18:23:09Z","employer_posted_date":"2026-08-12","last_verified_at":"2026-10-16T17:59:19Z","board_verified":true,"closed_at":null,"days_open":65,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":65},"description":"About Clasp\nWe're a team of builders, united by our passion for simplifying the most complex industries. At Clasp, we're on a mission to transform the health insurance industry by modernizing and automating the entire benefits experience.\nWe started in 2023 backed by investors such as Base10 Partners, Terrain, Conversion Capital, and SemperVirens, firms that have led investments and helped grow companies like Ramp, Rippling, and Blend from the seed stage.\nThe problem we're solving:\nEmployers collectively spend over a trillion dollars on benefits every year, yet more than 85% of employees find their benefits confusing. This confusion stems from outdated systems and manual processes that lead to errors, delays, and widespread frustration.\nOur vision is to create an ecosystem where everyone benefits:\nBrokers eliminate busy work and enhance their advisory roles\n\nEmployers receive a tailored, efficient benefits experience with better coverage and service, often at lower costs\n\nEmployees gain clear, accessible information about their benefits, leading to higher satisfaction and engagement\n\nPartners like HR and payroll platforms expand their offerings effortlessly with our embeddable solutions\n\nAbout the role\nThis is a hands-on operations seat at the center of how Clasp delivers every day. You will own frontline execution across customer support, employer implementations, carrier connections, ACA compliance work, and other new verticals, partnering directly with our BizOps and R&D teams to keep the machine running and to make it run better.\nUpon starting, you’ll embark on a crash course through our core implementations and product surface area and then become the primary lead on these functions across key client accounts. As we scale, you help hire and mentor the Operations team and help scale the Support / Implementation function at Clasp.\nWhat you'll do\nCustomer support: own the support queue end to end: triage, investigate, resolve, and escalate issues across employers, partners, brokers, and carriers, hitting our SLA and quality targets\n\nImplementations: onboard new employer groups: collect and validate censuses and plan documents, configure plans and rates, run enrollment data quality checks, and coordinate go-live with partners\n\nCarrier connections: stand up and maintain EDI and API feeds: manage carrier and vendor build queues, work discrepancy reports to resolution, and keep connections healthy after go-live\n\nACA and compliance: run the ACA implementation process, data collection and reconciliation, and filing review cycles alongside our compliance tooling and vendors\n\nProcess building: document what you learn into runbooks and SOPs, spot the recurring failure modes, and work with BizOps and engineering to automate them away\n\nCross-functional support: be the operational voice into R&D: reproduce bugs, define edge cases, test fixes, and translate customer pain into product requirements\n\nWhat we're looking for\n2-4 years in operations, support, implementations, or account management at a fintech, HR-tech, benefits, insurance, or similar operationally-intensive company\n\nHigh ownership: you chase issues to resolution across email threads, carrier portals, and spreadsheets without being asked twice\n\nSharp written communication: you will spend much of your day writing to employers, partners, and carriers, and precision matters\n\nComfort with messy data: confident in spreadsheets (lookups, pivots, data cleaning); SQL or scripting is a plus, not a requirement\n\nProcess instinct: you notice when the third ticket looks like the first two and go fix the root cause\n\nThrives on volume and pace: this is a doing role at a fast-moving startup, and the work is concrete, daily, and measurable\n\nWhat success looks like\nBy 30 days: independently resolving the majority of support tickets within SLA and running implementation checklists with light oversight\n\nBy 90 days: owning a slice of the connections or ACA book end to end, with updated processes you wrote yourself\n\nBy 6 months: operating as the go-to owner for support or implementations and ready to formally lead that function as it scales\n\nCompensation & benefits\nBase compensation ranges from $70,000 - $100,000; final offers depend on experience and expertise and may vary from the amounts listed\n\nCompetitive equity stock options\n\nHealth insurance 100% covered, a $5K office budget, unlimited PTO, and more","description_format":"text","description_chars":4416,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Health insurance","Stock options","Unlimited PTO"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-13T14:40:42Z"}],"visa":[],"liveness":{"score":9,"band":"cold","label":"Long shot","p_open":1,"p_active":0.318,"p_room":0.28,"age_days":64,"expected_fill_days":21,"reasons":["conf:1","win:tail","crowd:"],"computed_at":"2026-10-16T05:45:00Z"},"pay":{"stated_usd_annual":100000,"is_top_pay":false},"html_url":"https://alion.io/job/clasp-operations-associate","json_url":"https://alion.io/job/clasp-operations-associate.json","meta":{"generated_at":"2026-10-16T19:43:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4416848},"rest":"https://alion.io/mcp/rest/get_company?id=4416848"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fclasp-operations-associate"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fclasp-operations-associate"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fclasp-operations-associate"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/clasp-operations-associate\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fclasp-operations-associate"}]}