{"id":2366472,"url":"https://alion.io/job/classicfls-fire-service-account-manager","title":"Fire service account manager","company":{"id":4422325,"name":"866-236-0202 5507 1st Street S.E. Calgary, AB","domain":"classicfls.com","url":"https://alion.io/company/classicfls","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Winnipeg, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":30000,"max_usd":63000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":89},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-06T00:00:00Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-28T19:42:10Z","board_verified":true,"closed_at":null,"days_open":22,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":22},"description":"Company Description\nThank you so much for considering our company in your career search! Classic Fire + Life Safety is a leader in the fire protection and life safety industry because of our talented, knowledgeable, and motivated staff. We know that it is our people who make the difference, and we are looking to grow our team of passionate professionals. Interested in joining us?\nOur goal is to partner with our customers, to ensure their buildings, and the people in them are safe, from new building construction activities, modernization activities, and demand for system upgrades, through to preventative maintenance and service.\nWhy join the Classic team?\nCFLS is a caring company who values our staff.\nCFLS is local and is part of the community.\nCFLS is a full-service fire protection contractor.\nA great working environment with opportunities for career advancement.\nComprehensive Group benefits.\nEducational assistance program.\nEmployee referral bonus program.\nSocial events: Building camaraderie and fostering a sense of community is essential.\nDescription\nThe Fire Service Account Manager develops and manages inspection, testing, and maintenance (ITM) agreements, deficiency repairs, and compliance programs, and carries them through to scheduling, field delivery, and documentation. The role requires a working knowledge of NFPA 25, CAN/ULC-S536, and applicable fire codes so that every program sold is compliant, practical, and can be delivered reliably in the field.\nYou will work closely with customers, the Scheduling Supervisor, Service Managers, technicians, and operations to make sure what is sold matches what is scheduled, performed, and reported.\nKey Responsibilities\nSales and Business Development\nIdentify and develop ITM opportunities across commercial, industrial, and institutional buildings\nBuild relationships with building owners, property managers, and facility managers\nGenerate leads through industry relationships, site visits, and proactive prospecting\nManage the full sales cycle from first contact to signed service agreement\nDrive renewals and account growth throughout the customer lifecycle\nResponsible for securing PMA deficiencies with expediency and profitability in mind.\nTechnical Scoping and Quoting\nReview site conditions, device counts, and system inventories to scope ITM programs\nPrepare accurate, competitive quotes for ITM agreements and deficiency repairs\nInterpret and apply NFPA 25, CAN/ULC-S536, and applicable fire codes\nIdentify deficiencies, repair opportunities, and gaps in existing coverage\nQuality-check opportunities before service contract and service order creation\nContract Setup and Documentation\nEstablish client accounts and ERP service contracts by client and service order type\nBuild inspection report frameworks and prepare service orders and documentation for field staff in line with the agreed scope\nCreate purchase orders\nVerify final service orders and inspection reports for accuracy\nManage documentation from creation through finalization and records retention\nScheduling and Field Coordination\nPrepare and maintain schedules for the Fire and Life Safety Inspection team at prescribed intervals to meet scheduling KPIs\nSchedule field staff at least two weeks in advance, matching scope to technician and fitter skills and preventing scope creep\nConfirm job readiness and verify appointments with customers before deployment\nCommunicate appointment details with field staff, customers, contractors, and vendors\nWork with the Scheduling Supervisor and Service Managers to allocate appropriate time per job using RTG and job duration standards\nAim for on-time, error-free inspections with minimal return visits\nMarket and Industry Engagement\nStay current on code changes, technologies, and industry trends\nMonitor competitor activity and market conditions\nPosition CFLS as a trusted advisor in fire and life safety compliance\nQualifications\nProficient in Microsoft office suites, experience in working with different ERP, customer service systems\n2-4 years in account management, ideally in fire protection industry\nBasic invoicing, accounting cycle\nExcellent customer service skills\nProactively build and sustain long-term client 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