{"id":2283568,"url":"https://alion.io/job/classiq-technologies-customer-success-manager","title":"Customer Success Manager","company":{"id":702,"name":"Classiq Technologies","domain":"classiq.io","url":"https://alion.io/company/classiq-technologies","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Comeet","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chicago, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":64000,"max_usd":120000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":193},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-11T09:54:21Z","employer_posted_date":"2026-10-11","last_verified_at":"2026-10-12T12:13:16Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Description\nAt Classiq Technologies, we’re shaping the future of quantum computing.\nOur mission is to make quantum computing practical and impactful by bridging the gap between hardware and real-world applications. Our platform enables developers and enterprises to design, optimize, and deploy quantum algorithms at scale, automating complex processes and supporting teams from beginners to experts across diverse architectures.\nClasiq is trusted by Fortune 500 leaders and global governments. We accelerate the quantum era with a platform that transforms bold quantum ideas into working applications.\nWe’re looking for a seasoned, proactive Customer Success Manager who is passionate about technology, eager to engage with global customers, and excited to help organisations succeed in their quantum journey.\nAs a Customer Success Manager at Classiq, you will play a key role in ensuring our customers achieve measurable success with Classiq’s quantum software platform. You’ll be the customer’s trusted advisor - guiding them from onboarding to expansion - and helping them extract maximum value from Classiq’s solutions.\nThis is a highly cross-functional role where you’ll collaborate closely with product, engineering, and sales teams, combining technical understanding with strong relationship management skills.\nResponsibilities:\nBuild and maintain long-term relationships with customers, driving engagement, satisfaction, renewals, and growth\nOwn customer relationship management, from onboarding and adoption to continued engagement, ensuring seamless transitions and sustaining the Classiq platform. Translate customer objectives into actionable success plans, ensuring measurable outcomes\nCollaborate with technical teams to solve customer challenges and share best practices\nLead end-to-end customer renewals by demonstrating value, identifying expansion opportunities, and aligning with customer success goals\nServe as the customer’s voice internally, providing feedback that influences our product roadmap\nRequirements:\nTechnical Bachelor’s degree in Maths / Computer Science / Engineering / Physics or STEM equivalent\nMaster's (M.Sc / M.B.A) is a plus\n3+ years of experience in Customer Success, Technical Account Management, or a similar customer-facing role in Quantum Computing (preferred), software, cloud, Deep tech technology or other advanced technology\nProven ability to lead complex customer relationships, including renewals and growth discussions, with technical and business stakeholders\nStrong technical approach and ability to learn complex software tools quickly\nA proactive, curious, and collaborative mindset - passionate about quantum, innovation and customer success\nSkilled at conflict resolution, expectation management, and consultative engagement\nKnowledge or experience with quantum computing or adjacent fields is a plus\nExcellent verbal and written communication skills\nExperience with state of the are AI tools\nExperience as a programmer is a plus\nWillingness to travel up to 20% of the time.","description_format":"text","description_chars":3034,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Science & Engineering","Quantum Science & Computing","Game Development"],"lifecycle":[{"event":"open","at":"2026-10-11T12:40:59Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":43,"reasons":["conf:1","win:early"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/classiq-technologies-customer-success-manager","json_url":"https://alion.io/job/classiq-technologies-customer-success-manager.json","meta":{"generated_at":"2026-10-12T15:14:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"assistant_verified","counted_by":"address","units_charged":1,"used_today":3131,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":702},"rest":"https://alion.io/mcp/rest/get_company?id=702"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fclassiq-technologies-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fclassiq-technologies-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fclassiq-technologies-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/classiq-technologies-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fclassiq-technologies-customer-success-manager"}]}