{"id":3650074,"url":"https://alion.io/job/clay-it-support-engineer-3","title":"IT Support Engineer","company":{"id":1484,"name":"Clay","domain":"clay.com","url":"https://alion.io/company/clay","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":79,"open_postings":8,"ghost_share":0,"stale_share":0.625,"repost_share":0,"time_to_fill_p50_days":75,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Francisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":130000,"max":160000,"currency":"USD","period":"year","gross":null,"usd_annual":160000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Anthropic","optional":false},{"name":"Google Workspace","optional":false},{"name":"ITSM","optional":false},{"name":"Notion","optional":false},{"name":"OpenAI","optional":false},{"name":"Slack","optional":false},{"name":"Okta","optional":true}],"status":"live","first_seen_at":"2026-11-02T19:28:33Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-04T18:28:07Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"About Clay\nAI is unleashing the biggest wave of company creation in history. Clay's mission is to be the engine those companies use to grow to their full potential.\nClay predicts the next best action for your business and then helps you take it. We started by aggregating the best data for B2B companies. Then, we built the infrastructure to run any personalized campaign on top of it, including emails, ads, landing pages, and workflows that make reps more productive. Now, we're building agents that can help grow your company for you. We're already helping thousands of customers - including Anthropic, OpenAI, Google, and Visa - go to market with unique data, signals, and AI research.\nIn 2026, we raised a $115M Series D at $7.1B Valuation led by Wellington - and are on track to cross $200M in revenue this quarter. We also launched a $1M Scholarship fund for GTME Education.\nSome things to know about us:\nOur community includes 17,000+ customers, 200+ integration partners, 125+ agencies, 50+ Clay clubs, and 30k members on Slack.\n\nOur culture is unique inside and outside of work. Our team members are also DJs, activists, writers, clowns, marathoners, skydivers, psychedelic therapists, social workers, and more.\n\nAll employees can work with world-class coaches who specialize in creativity, management, and more.\n\nOur operating principles - including negative maintenance and non-attached action - guide our work. Read more about them here.\n\nRead about us in the NYT, Forbes, First Round Review, and more.\n\nHear from our employees directly on our Glassdoor page!\nAbout the Role\nClay is scaling fast and the IT function is new. The IT Support Team will be the first point of contact for requests, the team that keeps the queue moving, and a key partner to the Head of IT in building out how the helpdesk operates.\nThe core of the support engineer role is service delivery: triaging incoming requests, resolving issues quickly, and making sure employees get reliable, responsive support. Alongside that, you'll work closely with the Head of IT to configure workflows and build process in our AI-powered ITSM platform, so the function gets more efficient as Clay grows.\nThis is a good fit if you take pride in running a clean queue, communicate clearly with employees, and are genuinely interested in building better process, not just executing it.\nWhat You’ll Do (Job Responsibilities)\nBe the face of IT at Clay. Triage and resolve incoming requests across access, software provisioning, onboarding and offboarding, hardware support, and general helpdesk needs. Employees should feel like IT is fast, reliable, and easy to work with.\n\nOwn onboarding and offboarding execution. Provision and deprovision accounts, coordinate hardware, and make sure new hires are set up from day one and departing employees are fully off-boarded without gaps.\n\nHelp build the helpdesk function. Partner with the Head of IT to configure and improve our ITSM platform - define request categories, build intake workflows, and manage queues as the function takes shape and scales.\n\nKeep the office running. Support conference room AV, networking equipment, peripherals, and general office tech so employees can do their best work without technology getting in the way.\n\nAdminister the SaaS stack. Manage day-to-day administration across Google Workspace, Slack, Zoom, Notion, and other core tools - provisioning users, managing settings, and keeping things clean.\n\nHandle hardware logistics. Coordinate device provisioning, shipping, receiving, and basic asset tracking so employees have what they need when they need it.\n\nBuild process, not just runbooks. Document what you own, identify patterns in incoming requests, and flag opportunities to improve or automate recurring work. The goal is a helpdesk that gets smarter over time.\n\nWhat You’ll Bring\n3 to 5 years in IT support, helpdesk, or a closely related role\n\nStrong service delivery instincts; you prioritize well, keep queues clean, and close requests with clear communication\n\nHands-on experience with ITSM platforms; you understand how to configure and manage one, not just work inside it\n\nBroad SaaS admin experience: Google Workspace, Slack, Zoom, Notion, and similar platforms; you've provisioned users, managed settings, and handled admin tasks across a modern SaaS stack\n\nFamiliarity with office technology: conference room AV setup and troubleshooting, Meraki or similar networking equipment, common peripherals\n\nExperience supporting onboarding and offboarding workflows end to end\n\nTechnical fluency: comfortable in SaaS platforms, macOS, and basic identity and access management tasks (provisioning, deprovisioning, group management)\n\nAI-forward mindset: you use AI tools to work faster, handle volume more intelligently, and improve the support experience\n\nProcess-oriented: you notice what's inefficient and want to fix it\n\nClear communicator: employees trust you and know their issues are being handled\n\nBonus Points If You\nExperience with Serval ITSM, either launching it or working within it day to day\n\nExperience at a fast-scaling startup where IT processes were being built out\n\nFamiliarity with Okta or similar identity platforms at a user/admin level\n\nExperience building workflows or automations in an ITSM or similar platform\n\nExposure to broader automation tooling\n\nWhy This Role\nYou'll handle the most visible function in IT and have a real hand in shaping how it works. Clay is an AI-forward company and this role reflects that - we're building a helpdesk that runs well and gets smarter over time. If you want to do solid IT support work at a fast-moving company and help build the process that makes it scale, this is a good fit.","description_format":"text","description_chars":5703,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Sales Enablement","Lead Generation","Marketing & Sales AI","B2B Company & Contact Data"],"lifecycle":[{"event":"open","at":"2026-11-02T23:52:39Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":75,"reasons":["conf:2","velocity","win:early"],"computed_at":"2026-11-04T06:34:25Z"},"pay":{"stated_usd_annual":160000,"is_top_pay":true},"html_url":"https://alion.io/job/clay-it-support-engineer-3","json_url":"https://alion.io/job/clay-it-support-engineer-3.json","meta":{"generated_at":"2026-11-04T20:13:18Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":31175,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1484},"rest":"https://alion.io/mcp/rest/get_company?id=1484"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fclay-it-support-engineer-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fclay-it-support-engineer-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fclay-it-support-engineer-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/clay-it-support-engineer-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fclay-it-support-engineer-3"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3650074}},{"tool":"search_jobs","arguments":{"company":"clay.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3650074},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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