{"id":3382,"url":"https://alion.io/job/clay-product-support-manager","title":"Product Support Manager","company":{"id":1484,"name":"Clay","domain":"clay.com","url":"https://alion.io/company/clay","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":83,"open_postings":8,"ghost_share":0,"stale_share":0.5,"repost_share":0,"time_to_fill_p50_days":75,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Francisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":140000,"max":170000,"currency":"USD","period":"year","gross":null,"usd_annual":170000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Anthropic","optional":false},{"name":"OpenAI","optional":false},{"name":"Intercom","optional":true},{"name":"Python","optional":true},{"name":"Slack","optional":true},{"name":"SQL","optional":true}],"status":"live","first_seen_at":"2026-05-29T18:44:35Z","employer_posted_date":"2026-07-20","last_verified_at":"2026-10-30T20:34:19Z","board_verified":true,"closed_at":null,"days_open":154,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":152},"description":"About Clay\nAI is unleashing the biggest wave of company creation in history. Clay's mission is to be the engine those companies use to grow to their full potential.\nClay predicts the next best action for your business and then helps you take it. We started by aggregating the best data for B2B companies. Then, we built the infrastructure to run any personalized campaign on top of it, including emails, ads, landing pages, and workflows that make reps more productive. Now, we're building agents that can help grow your company for you. We're already helping thousands of customers - including Anthropic, OpenAI, Google, and Visa - go to market with unique data, signals, and AI research.\nIn 2026, we raised a $115M Series D at $7.1B Valuation led by Wellington - and are on track to cross $200M in revenue this quarter. We also launched a $1M Scholarship fund for GTME Education.\nSome things to know about us:\nOur community includes 17,000+ customers, 200+ integration partners, 125+ agencies, 50+ Clay clubs, and 30k members on Slack.\n\nOur culture is unique inside and outside of work. Our team members are also DJs, activists, writers, clowns, marathoners, skydivers, psychedelic therapists, social workers, and more.\n\nAll employees can work with world-class coaches who specialize in creativity, management, and more.\n\nOur operating principles - including negative maintenance and non-attached action - guide our work. Read more about them here.\n\nRead about us in the NYT, Forbes, First Round Review, and more.\n\nHear from our employees directly on our Glassdoor page!\nProduct Support Manager @ Clay\nYou will lead a dedicated team of support specialists who engage with our diverse customer base, from innovative enterprises to agile startups and SMBs. Your leadership will be crucial in ensuring our customers maximize the value of our products while providing exceptional support and driving continuous improvement.\nWhat You’ll Do:\nHire, onboard and mentor an incredible team: Mentor and manage the product support team, with a focus on career growth and development, hiring great talent, and optimizing team capacity through effective workforce management.\n\nHelp the team hit monthly support targets: Ensure that the team is accountable to performance metrics, including but not limited to, first contact resolution and CSAT (90%+).\n\nOptimize support systems: Own and optimize all aspects of human support, including queue segmentation and prioritization to streamline customer interactions and ensure efficient issue resolution.\n\nShare feedback with engineering and product: Analyze customer feedback to identify trends and provide valuable insights for product improvements and support strategy adjustments.\n\nSupport cross-functional 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