{"id":3377,"url":"https://alion.io/job/clay-product-support-specialist","title":"Product Support Specialist","company":{"id":1484,"name":"Clay","domain":"clay.com","url":"https://alion.io/company/clay","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":86,"open_postings":8,"ghost_share":0,"stale_share":0.375,"repost_share":0,"time_to_fill_p50_days":88,"computed_at":"2026-11-14T05:58:10Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":80000,"max":100000,"currency":"USD","period":"year","gross":null,"usd_annual":100000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Anthropic","optional":false},{"name":"OpenAI","optional":false},{"name":"Slack","optional":true}],"status":"live","first_seen_at":"2026-07-09T18:18:09Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-14T04:52:17Z","board_verified":true,"closed_at":null,"days_open":127,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":127},"description":"About Clay\nAI is unleashing the biggest wave of company creation in history. Clay's mission is to be the engine those companies use to grow to their full potential.\nClay predicts the next best action for your business and then helps you take it. We started by aggregating the best data for B2B companies. Then, we built the infrastructure to run any personalized campaign on top of it, including emails, ads, landing pages, and workflows that make reps more productive. Now, we're building agents that can help grow your company for you. We're already helping thousands of customers - including Anthropic, OpenAI, Google, and Visa - go to market with unique data, signals, and AI research.\nIn 2026, we raised a $115M Series D at $7.1B Valuation led by Wellington - and are on track to cross $200M in revenue this quarter. We also launched a $1M Scholarship fund for GTME Education.\nSome things to know about us:\nOur community includes 17,000+ customers, 200+ integration partners, 125+ agencies, 50+ Clay clubs, and 30k members on Slack.\n\nOur culture is unique inside and outside of work. Our team members are also DJs, activists, writers, clowns, marathoners, skydivers, psychedelic therapists, social workers, and more.\n\nAll employees can work with world-class coaches who specialize in creativity, management, and more.\n\nOur operating principles - including negative maintenance and non-attached action - guide our work. Read more about them here.\n\nRead about us in the NYT, Forbes, First Round Review, and more.\n\nHear from our employees directly on our Glassdoor page!\nProduct Support Specialist @ Clay\nOur customers, ranging from enterprises to startups and SMBs, are among the most innovative operators out there! As a Product Support Specialist, you play a pivotal role in collaborating closely with our customers, ensuring they maximize the value of our product.\nThis role offers an exceptional opportunity for individuals with a passion for customer support and a strong technical background to excel. Your primary responsibility will be to address customer needs and provide exceptional support. Using your technical expertise, you will deliver tailored solutions to enhance the overall customer experience and bridge the gap between customer needs and our product offerings. As a front-line representative, you will also play a critical role in providing valuable feedback to our product teams, sharing insights on user experiences, challenges, and preferences.\nWhat You’ll Do\nInteract closely with a diverse range of customers, including enterprises, startups, and SMBs, providing hands-on support to help them maximize the use of the product.\n\nGather and analyze customer feedback to identify common issues and areas for product improvement, ensuring that user insights contribute directly to product development.\n\nCreate informative and engaging content based on common user needs and feedback, which could include guides, FAQs, and best practice documentation to enhance user experience and product understanding.\n\nCollaborate with various teams across Clay including product, engineering and data to help provide a stellar customer experience.\n\nWhat You'll Bring\nYou have a technical background: Ideally, you possess technical skills that enable you to 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