{"id":1419166,"url":"https://alion.io/job/clean-harbors-application-support-engineer-it-operations","title":"Application Support Engineer – IT Operations","company":{"id":1849239,"name":"Clean Harbors","domain":"cleanharbors.com","url":"https://alion.io/company/cleanharbors-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":81,"open_postings":61,"ghost_share":0,"stale_share":0.77,"repost_share":0,"time_to_fill_p50_days":34,"computed_at":"2026-10-01T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hyderabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":6000,"max_usd":17000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":480},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":".NET","optional":false},{"name":"Angular","optional":false},{"name":"C#","optional":false},{"name":"Dynatrace","optional":false},{"name":"Incident Management","optional":false},{"name":"ITSM","optional":false},{"name":"MS SQL","optional":false},{"name":"Rest API","optional":false},{"name":"ServiceNow","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"SQL","optional":false},{"name":"Windows Server","optional":false},{"name":"Azure","optional":true},{"name":"ITIL","optional":true},{"name":"JavaScript","optional":true},{"name":"PowerShell","optional":true},{"name":"SSIS","optional":true},{"name":"TypeScript","optional":true}],"status":"live","first_seen_at":"2026-08-27T07:28:08Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-01T14:31:58Z","board_verified":true,"closed_at":null,"days_open":35,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":35},"description":"CleanHarborsInc. (www.cleanharbors.com) isaNYSElistedUSbased$6.5billioncompany.CleanHarborswas founded in 1980 near Boston by Mr. Alan S. McKim.\nEverywhereindustrymeetsenvironment,CleanHarborsison-site,providingpremierenvironmental,energyand industrialservices.CleanHarborsemploysadedicatedworkforceof25,000employeesandhasover750service locations acrossthe U.S., Canada and Mexico.Beyond addressingthe environmentalneeds of its more than 300,000customers,theCompanyhasbeenonthefrontlinesofaddressingsomeofthelargestemergency responseeventsinNorthAmericaofthepastseveraldecadesincludingtheBPOilSpillintheGulfofMexico,the anthraxattacksinNewYork,the2015avianfluoutbreakthatdevastatedthepoultryindustry,Hurricanes Katrina, Rita and Sandy, and the oil pipeline breaks that affected the Yellowstone and Kalamazoo rivers, along with other major chemical releases into the environment\nJob Title: Application Support Engineer - IT Operations\nExperience: 2-4 Years\nLocation: Hyderabad\n Perform initial triage and troubleshooting for applications, websites and backend services related incidents (P1/P2)\nMonitor application health, logs, and alerts using monitoring tools\nAnalyze issues related to .NET based applications, APIs, database layers and Angular frontends\nExecute basic SQL queries for data validation, troubleshooting, and issue analysis\nIdentify whether issues are related to application, database, infrastructure, or network\nPerform log analysis (IIS logs, application logs, event logs)\nRestart services, validate jobs, and perform basic remediation steps\nCoordinate with development, database, and infra teams for issue resolution\nEnsure proper incident documentation, updates, and closure in ITSM tools (e.g., ServiceNow) • Participate in Major Incident Management (MIM) calls and provide updates • Follow SLA adherence and escalation procedures • Support deployment validations and post-release monitoring\nContribute to knowledge base articles and SOP documentation\nTechnical Skills Required:\nBasic understanding of .NET framework / .NET Core applications\nFamiliarity with C# applications\nWorking knowledge of Angular-based web applications\nHands-on experience with Microsoft SQL Server: o Writing SELECT queries o Basic troubleshooting (locks, slow queries, data validation) o Stored Procedures and performance analysis\nUnderstanding of REST APIs, HTTP status codes, and web services\nExperience with Log monitoring platforms (e.g., Logic Monitor, Dynatrace, etc.) • Basic knowledge of Windows Server, IIS, Network & sever components and application hosting\nPreferred Skills:\nExperience with ITSM tools like ServiceNow and other APM observability tools\nExposure to incident/problem/Change management processes (ITIL)\nKnowledge of batch jobs, schedulers (e.g., SQL Agent, SSIS jobs)\nBasic scripting (PowerShell or similar)\nUnderstanding of cloud platforms (Azure) Soft Skills:\nStrong analytical and troubleshooting skills\nGood communication for incident updates and stakeholder coordination\nAbility to work in 24x7 / shift-based operations\nHigh ownership during critical incidents\nAvailability during weekends or holidays based on business needs","description_format":"text","description_chars":3151,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"},{"name":"Mexico","iso":"MX","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Waste Management","Environmental Science"],"lifecycle":[{"event":"open","at":"2026-09-28T21:47:25Z"},{"event":"close","at":"2026-09-30T07:47:27Z"},{"event":"reopen","at":"2026-09-30T16:52:58Z"}],"liveness":{"score":18,"band":"cold","label":"Long shot","p_open":1,"p_active":0.408,"p_room":0.44,"age_days":34,"expected_fill_days":34,"reasons":["conf:2","stale_co","velocity","win:tail","crowd:junior,brand"],"computed_at":"2026-10-01T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/clean-harbors-application-support-engineer-it-operations","json_url":"https://alion.io/job/clean-harbors-application-support-engineer-it-operations.json","meta":{"generated_at":"2026-10-02T02:35:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3508,"day_limit":5000,"remaining_today":1492,"minute_limit":60,"resets_at":"2026-10-03T00:00:00Z"}}}