{"id":3071251,"url":"https://alion.io/job/cleanwater1-customer-service-representative","title":"Customer Service Representative","company":{"id":2316185,"name":"cleanwater1","domain":"cleanwater1.com","url":"https://alion.io/company/cleanwater1","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paycor","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Vineland, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":25,"max":30,"currency":"USD","period":"hour","gross":null,"usd_annual":60000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-10-22T09:28:45Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-11-01T21:57:58Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"UGSI Chemical Feed is a wholly-owned subsidiary of cleanwater1, Inc., a global provider of on-site hypochlorite generation equipment, polymer activation systems, chemical feed systems, and potable water mixing and treatment systems serving the water and wastewater treatment industries. UGSI Chemical Feed, through its various operating subsidiaries, is one of the most dynamic and fastest growing companies in the water infrastructure market.\nThe Customer Service Representative is responsible for working with external customers and internal teams to identify, quote, and sell replacement parts. Main duties include answering phone calls and emails sent to our integrated service team; creating troubleshooting cases; creating, entering, and issuing sales orders, invoices, and POs; entering Manufacturing Orders; handling RMAs; and other aspects required for providing a positive customer experience.\nThe successful candidate will be a self-starter with a team-centric personality, strong communication skills, and experience in a professional setting. They will demonstrate strong organizational skills, prioritizing customer issues effectively, ensuring timely resolution, and maintaining reliability in handling tasks and commitments. The Customer Service Representative will frequently interact with customers and internal staff, and must be able to remain positive and professional in all situations. They should demonstrate a good attitude and the ability to work independently with minimal direction, while staying friendly, patient, and flexible when supporting both customers and teammates.\nThis is an in-person position that will work out of our Vineland, New Jersey location and may sit at the front desk to welcome visitors and vendors to the facility. This full-time position reports to the Customer Service Manager and will largely support the UGSI Chemical Feed business and product lines.\nEssential Job Functions\nAnswer incoming customer calls, provide assistance and information, and ensure adequate phone coverage by coordinating with the Customer Service team.\nApply active listening and emotional intelligence to understand customer concerns, de-escalate challenging situations, and respond with empathy and professionalism.\nEnsure accurate and timely entry of sales orders, invoices, and manufacturing orders, coordinating with production and logistics teams as needed.\nStay up to date on product knowledge, industry trends, and internal procedures to provide customers with accurate and informed support.\nUse various ERP and CRM systems to create quotes, orders, and invoices ensuring accuracy and integrity.\nEffectively organize and prioritize customer issues, ensuring prompt resolution while maintaining reliability and kindness.\nWith support from internal team members, determine replacement parts and their part numbers required, according to inspections of old parts, customer requests or customer’s descriptions as needed.\nIdentify and recommend additional or replacement parts during customer interactions, highlighting opportunities to increase sales.\nCollaborate with the Service and Engineering teams to ensure high level of customer satisfaction.\nWork closely with inventory management teams to confirm product availability, track shipments, and provide accurate lead times to customers.\nBuild and maintain strong relationships with customers by providing high-quality service, addressing concerns, and proactively following up on open inquiries.\nLog call details, technical troubleshooting, and inquiries as Cases in Salesforce, updating and assisting in resolution as applicable.\nCreate RMA’s (Return Material Authorizations) and No Charges (requests to ship parts out at no charge) as needed after obtaining proper approvals from management.\nCoordinate payment and/or credit authorization and refunds with the Accounting Department.\nIdentify areas for process improvement and contribute to enhancing customer service workflows and efficiencies.\nConduct follow-up surveys with customers to gather feedback, measure satisfaction, and identify opportunities for improvement.\nCollaborate with the Field Service Manager to prepare quotes and support the sale of service contracts, ensuring customers understand the value of ongoing maintenance and support.\nDress appropriately for a professional environment and represent the company positively.\nOther duties as assigned.\nRequired Qualifications\nAssociates or Bachelor Degree in communication, business administration, or related field.\n2+ years’ experience in a customer service-related field\nExperience working with customers in a customer facing role.\nStrong organizational, planning and problem-solving capability.\nStrong verbal and written communications skills with effective use of visual aids such as price sheets, drawings, or operations manuals.\nAbility to manage multiple activities at the same time and recall important details.\nExcellent computer skills, including email and Microsoft Word and Excel.\nAbility and willingness to work overtime as workload dictates.\nComfortable learning new things and willingness to participate in discussions and provide input.\nAptitude to learn technical skills and knowledge of the water and/or wastewater industry, our equipment, and associated parts to ensure accurate quoting.\nPreferred Qualifications\nAbility to read engineering, electrical, or construction drawings.\nFamiliarity with CRM and ERP software ex: Made to Manage, Sales Pad, GP, SAP, Salesforce, etc.\nTechnical knowledge of plumbing and piping systems, mechanical systems, chemical pump and motor repair, or safety and compliance.\nPhysical Demands\nAbility to sit for long periods of time.\nAbility to lift and/or move up to 25 lbs.\nAbility to look at computer monitors for much of the workday.\nSpecific vision abilities required by this job include close vision and ability to adjust focus.\nWork Environment\nApproximately 80% Office.\nApproximately 20% Light Industrial - May be exposed to areas of high noise levels, hazardous propellants, chemicals and industrial facilities. Appropriate PPE and training will be provided for all conditions.\nPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.\nThis position is non-exempt. The base compensation for this position is between $25.00 and $30.00 an hour. Compensation is dependent on skill level. Benefits package and incentives are provided.\nQualified applicants should submit their resume to be considered for this position. No phone calls, please.\nCleanwater1, Inc. and its subsidiaries are equal opportunity employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law.\nCleanwater1, Inc. and its affiliated subsidiaries maintain a drug-free workplace.\n\nPay Range: $25 - $30 per hour","description_format":"text","description_chars":7104,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Energy & Utilities","E-learning","Water Utilities"],"lifecycle":[{"event":"open","at":"2026-10-22T09:28:45Z"}],"visa":[],"liveness":{"score":71,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.786,"p_room":0.9,"age_days":9,"expected_fill_days":24,"reasons":["conf:0","win:mid","comp:junior"],"computed_at":"2026-11-01T06:10:25Z"},"pay":{"stated_usd_annual":60000,"is_top_pay":true},"html_url":"https://alion.io/job/cleanwater1-customer-service-representative","json_url":"https://alion.io/job/cleanwater1-customer-service-representative.json","meta":{"generated_at":"2026-11-02T00:01:39Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":49,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2316185},"rest":"https://alion.io/mcp/rest/get_company?id=2316185"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcleanwater1-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcleanwater1-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcleanwater1-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cleanwater1-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcleanwater1-customer-service-representative"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3071251}},{"tool":"search_jobs","arguments":{"company":"cleanwater1.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3071251},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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