{"id":3071252,"url":"https://alion.io/job/cleanwater1-equipment-technical-support-specialist","title":"Equipment Technical Support Specialist","company":{"id":2316185,"name":"cleanwater1","domain":"cleanwater1.com","url":"https://alion.io/company/cleanwater1","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paycor","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Vineland, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":35,"max":42,"currency":"USD","period":"hour","gross":null,"usd_annual":84000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-10-22T09:28:45Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-27T15:20:19Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"UGSI Chemical Feed, Inc. (“Chemical Feed”) is a wholly-owned subsidiary of cleanwater1, Inc., a global provider of on-site hypochlorite generation equipment, polymer activation systems, chemical feed systems, and potable water mixing and treatment systems serving the water and wastewater treatment industries. UGSI Solutions, Inc., through its various operating subsidiaries, is one of the most dynamic and fastest growing companies in the water infrastructure market.\nThe Equipment Technical Support Specialist is responsible for providing internal and external technical support specializing in the cleanwater1 product lines. This position will troubleshoot directly with customers to understand and resolve their technical needs. This position will help improve customer training and satisfaction, and drive sales of parts and services. They will be a technical resource for internal teams including project management, engineering, and manufacturing. The successful candidate will be a detail oriented, self-starting, creative problem solver with a customer-centric personality. They will have strong technical, organizational, and communication skills. They will be a team player with excellent record-keeping skills and MS Office proficiency. This position will be primarily remote support via phone call or video conferencing but will include on-site support as required. This position is based out of our Vineland, NJ facility.\nEssential Job Functions\nResponsible for assessing customer needs, providing answers, help, and troubleshooting assistance to ensure a positive customer experience.\nMaintain Salesforce service cases by updating records, completing required fields, and documenting activities.\nTrack customer interactions, work performed, and warranty activity, to maintain accurate customer records.\nReview, revise, and improve technical documentation of product lines including but not limited to O&Ms, as-builts, and troubleshooting guides.\nDevelop and implement troubleshooting strategies and best practices to improve efficiency and quality of technical support services via written and verbal communications.\nWork with internal personnel, customers/agents, and contractors to ensure successful installations, start-ups, and service.\nSupport the aspects of engineering, project management, and field services to include providing site-readiness evaluations, start-up assistance, technical advice, and customer training.\nEvaluate product performance and determine when actions are needed for customers to upgrade or reposition products.\nCollect, record, and evaluate product troubleshooting trends and work with managers and engineering to reduce their occurrence.\nPrioritize and manage time efficiently both as an individual and a team member.\nParticipate in and run both in person and virtual meetings.\nCreate, manage, and maintain valuable relationships with customers and key accounts.\nHelp drive the sale of aftermarket parts and services.\nPerform equipment failure analysis of RMAs and provide report of findings.\nTravel to customer sites for training purposes or as needed on complex jobs.\nRequired Qualifications\nHigh school diploma, GED, or equivalent combination of education and experience required.\nThree or more years' experience working on electromechanical equipment including pumps, motors, blowers, VFDs, PLCS\nWorking knowledge of PVC piping, fittings, valves, and basic plumbing practices used in industrial and commercial installations.\nExperience reading and working off construction drawings, P&IDs, electrical one lines, etc.\nExperience working safely with AC and DC voltage.\nExperience using a multimeter and megger.\nExperience at and around construction jobsites and an understanding of the safety requirements.\nAbility to think critically and problem solve while maintaining appropriate active listening and emotional intelligence.\nAbility to work on several tasks at once while meeting all assigned deadlines.\nStrong verbal, written, and interpersonal communication skills.\nSuperior organizational and note taking abilities.\nProficient in MS Word and Outlook.\nAbility and willingness to travel to customer sites when necessary.\nFollow all safety procedures and understand the hazards of maintenance of cleanwater1 equipment.\nPreferred Qualifications\nAssociate degree in a technical field or completion of a skilled trades program (e.g., electrical, mechanical, plumbing, HVAC, or apprenticeship program).\nThree or more years’ technical experience applicable to cleanwater1 product lines and/or ancillary parts.\nFamiliarity with CRM and ERP software like Salesforce.\nWork experience in the municipal water/wastewater industry.\nExperience with PLC and OIT programing and diagnostics\nPhysical Demands\nAbility to sit for long periods of time.\nRegularly required to stand, walk, sit, reach with hands and arms, climb or balance, stoop or kneel, talk, and hear, and use fingers and hands to feel objects, tools, or controls.\nMust have manual dexterity to operate the equipment and tools required for this position.\nMust be able to respond quickly (with the hand, finger, or foot) to a signal (sound, light, picture) when it responds.\nAbility to perform work under a variety of weather conditions.\nSpecific vision abilities include close vision and the ability to adjust focus.\nAbility to look at computer monitors for much of the workday.\nAbility to occasionally lift and/or move up to 50 Lbs.\nWork Environment\nApproximately 60% Office.\nApproximately 30% Light Industrial - May be exposed to areas of high noise levels, hazardous propellants, chemicals, and industrial facilities. Appropriate PPE and training will be provided for all conditions.\nApproximately 10% Customer Jobsites - May be exposed to a variety of weather elements as well as areas of high noise levels, hazardous propellants, chemicals, industrial facilities, and their associated ground and elevated storage tanks. Appropriate PPE and training will be provided for all conditions.\nExposure to liquid and dry chemicals and substances associated with water and wastewater treatment, including permanganate, polymers, sodium hypochlorite, and liquid ammonium sulfate, among others.\nPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.\nThis position is non-exempt. Compensation is dependent on skill level. The base salary range for this position is $35 to $42 per hour. Benefits package and incentives are provided. We generally offer employees working 21 hours per work or more medical, dental, vision, along with voluntary ancillary benefits. The Company has a 401(k)-match program and has company-paid life and AD&D insurance available for eligible employees.\nCleanwater1, Inc. and its subsidiaries are equal opportunity employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law.\nCleanwater1, Inc. and its affiliated subsidiaries maintain a drug-free workplace.\n\nPay Range: $35 - $42 per hour","description_format":"text","description_chars":7279,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Energy & Utilities","E-learning","Water Utilities"],"lifecycle":[{"event":"open","at":"2026-10-22T09:28:45Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":4,"expected_fill_days":29,"reasons":["conf:3","win:early"],"computed_at":"2026-10-27T05:46:45Z"},"pay":{"stated_usd_annual":84000,"is_top_pay":false},"html_url":"https://alion.io/job/cleanwater1-equipment-technical-support-specialist","json_url":"https://alion.io/job/cleanwater1-equipment-technical-support-specialist.json","meta":{"generated_at":"2026-10-27T15:46:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4795,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2316185},"rest":"https://alion.io/mcp/rest/get_company?id=2316185"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcleanwater1-equipment-technical-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcleanwater1-equipment-technical-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcleanwater1-equipment-technical-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cleanwater1-equipment-technical-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcleanwater1-equipment-technical-support-specialist"}]}