{"id":3370606,"url":"https://alion.io/job/clear-capital-customer-support-specialist","title":"Customer Support Specialist","company":{"id":1216,"name":"Clear Capital","domain":"clearcapital.com","url":"https://alion.io/company/clear-capital","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Reno, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":20,"max":28,"currency":"USD","period":"hour","gross":null,"usd_annual":56000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":true}],"status":"live","first_seen_at":"2026-10-27T22:23:07Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-11-04T02:20:02Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"The Customer Support Specialist will handle day-to-day special requests for all Clear Capital valuation products while building relationships with our valued customers. Our goal at Clear Capital is to consistently go beyond what is expected, working diligently to make our customers’ lives easier by making their businesses run smoother. Every time we have contact with customers, we have opportunities to improve their work day. Even if the customer has an issue to resolve, an Account Specialist’s prompt and sincere response can make the customer’s day better.\nWhat You Will Work On\nFoster positive customer relationships through day to day interaction\nRespond to high priority voice and email requests\nProvide status updates on orders\nCustomer implementation support\nCorrect products that are returned by customers\nFacilitate order completion\nWork with other departments to help process workflow and ensure customer needs are met\nWho We Are Looking For\nExcellent verbal and written communication skills\nProficient in MS Excel skills and capable of manipulating large spreadsheets of data\nDemonstrated strong work ethic\nDemonstrated ability to identify patterns and trends and proactively implement changes as needed.\nDemonstrated ability to work in a team to handle day-to-day volume as well as spikes in volume\nSelf-motivated problem solver who is comfortable in a fast-paced environment and can take ownership of tasks and assigned projects\nQuality Assurance experience is a plus\nPrior customer service experience is a plus\nExperience working on the Commercial and/or Quality Assurance teams is a plus\nAbility to work overtime (OT) when needed\nWhat You Can Expect\nCompensation: The base salary for this position ranges from $20.00 to $28.00 hourly, depending on your location, experience, and qualifications. Additional compensation offerings include a company profit-sharing bonus program, communication stipends, and referral bonuses. \nInclusive benefits package offering: \nComprehensive medical, dental, and company paid vision insurance, 401(k) retirement plan with employer match, voluntary life and AD&D insurance options, voluntary supplemental insurances for accident, critical illness, and legal services, paid time off (PTO) and paid holidays, employee assistance and wellness programs, company paid short term disability coverage, company contributions to health saving funds (with participation in the high deductible health plan. We offer company-paid access to Galileo for virtual primary care and Rula for virtual mental health resources.\nThrough our Anniversary Program, we celebrate the meaningful milestones and long tenure that reflect how much we value your contributions and commitment to our team.\nCareer and skill development resources to help advance your career and personal growth.\nA mission-driven environment where your work makes a measurable impact on the real estate industry.\nWhat We Value\nWherever it Leads, Whatever it Takes® - No matter how remote, complex, or unexpected. Our commitment never wavers.\nHire NICE people - Skills can be taught but character shines through. We seek those who bring integrity, kindness, and grit.\nLift others up - We lead with empathy and strive to improve the lives of those around us.\nSweat the details - Excellence lives in the little things. Getting it just so is how we make a big impact.\nRaise the bar - We don’t settle for industry standards, we redefine them.","description_format":"text","description_chars":3438,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Retirement plans","Vision insurance","Wellness"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Real Estate","PropTech","Real Estate Appraisal"],"lifecycle":[{"event":"open","at":"2026-10-28T00:48:27Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 2","filings_12m":2,"filings_prev_12m":1,"green_card_filings_12m":0,"median_offered_wage_usd":142500,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":7,"expected_fill_days":58,"reasons":["conf:4","win:early"],"computed_at":"2026-11-04T06:34:25Z"},"pay":{"stated_usd_annual":56000,"is_top_pay":false},"html_url":"https://alion.io/job/clear-capital-customer-support-specialist","json_url":"https://alion.io/job/clear-capital-customer-support-specialist.json","meta":{"generated_at":"2026-11-04T06:43:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10507,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1216},"rest":"https://alion.io/mcp/rest/get_company?id=1216"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fclear-capital-customer-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fclear-capital-customer-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fclear-capital-customer-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/clear-capital-customer-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fclear-capital-customer-support-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3370606}},{"tool":"search_jobs","arguments":{"company":"clearcapital.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3370606},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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