{"id":2652004,"url":"https://alion.io/job/clear-director-payments-performance-product","title":"Director, Payments Performance - Product","company":{"id":6864,"name":"CLEAR","domain":"clearme.com","url":"https://alion.io/company/clear-corporate","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":75,"open_postings":10,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":33,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Leadership","role_family":"Leadership","seniority":"head","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":234000,"max":275000,"currency":"USD","period":"year","gross":null,"usd_annual":275000},"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-10-15T18:52:09Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-26T13:42:38Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"CLEAR is building THE secure identity company of the future. Our mission is to make experiences safer and easier-physically and digitally. With more than 43 million Members and a growing network of partners across the world, CLEAR's secure identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or throughout your everyday life, CLEAR unlocks the magic of frictionless experiences.\nThe Director, Payments Performance will own how money moves at CLEAR, driving payment authorization, renewal recovery, fraud and dispute performance, and cost of acceptance. Reporting to the SVP of Product, you’ll bring deep payments expertise to turn issuer, network, processor, and Member insights into product strategy, experiments, and measurable business outcomes.\nYou’ll work alongside our Payments Product Lead, who owns the payments platform and Member-facing experiences. While, you own how the system performs, turning payment performance insights into product, processor, network, and issuer action.\nWhat You’ll Do:\nOwn CLEAR’s payment performance end to end, driving first-attempt authorization, renewal recovery, involuntary churn, fraud and chargeback performance, false-positive rates, and effective cost of acceptance.\nDiagnose performance across issuers, networks, card types, wallets, channels, and Member cohorts; establish a single source of truth for payments performance and translate decline patterns into clear, prioritized opportunities.\nDefine and drive CLEAR’s authorization and recovery roadmap with Product, Engineering, and Analytics, optimizing retry and dunning strategies, network tokens and account updater, stored credentials, transaction messaging, routing, wallets, fraud controls, and authentication.\nLead CLEAR’s performance relationships with processors, card networks, and issuers, holding partners accountable to benchmarks, resolving systemic approval issues, and evaluating opportunities across routing, acquiring, and processor strategy.\nPartner across Product, Finance, Analytics, Engineering, and Member Support to run rigorous experiments, balance approval gains with fraud and dispute exposure, improve payment economics, and evolve CLEAR’s payments strategy as we expand into new products, partners, and markets.\nHow You’ll Measure Success:\nIncreased first-attempt authorization rates for new and renewing Members.\nIncreased recovery of failed renewals and reduced payment-related involuntary churn.\nFraud, chargeback, and false-positive rates maintained within defined targets and applicable network monitoring thresholds.\nReduced effective cost of acceptance while improving overall payment performance and recovered revenue.\nWhat You’re Great At:\n10+ years of deep payments experience on the merchant or acceptance side of a high-volume consumer or subscription business, processor, or card network, with direct accountability for authorization and payment performance.\nExpert knowledge of card payment economics and transaction lifecycles, including issuer decisioning, recurring billing, decline optimization, network tokenization, account updater, stored credentials, fraud and disputes, and network monitoring programs.\nTurning complex payment data into action, with experience working directly with data and SQL, developing analyses such as decline waterfalls, and translating insights into product decisions and measurable business outcomes.\nInfluencing across the payments ecosystem, with a track record of partnering directly with processors, networks, and issuers to diagnose systemic issues, improve performance, negotiate effectively, and drive accountability.\nStrong product and commercial judgment, with experience partnering with Product and Engineering to ship improvements, design rigorous experiments, and balance Member experience, revenue, fraud risk, and payment economics.\nHow You’ll be Rewarded:\nAt CLEAR, we help YOU move forward - because when you’re at your best, we’re at our best. You’ll work with talented team members motivated by our mission of making experiences safer and easier. Our offices are bright and energetic with an open concept and plenty of conference rooms and casual co-working spaces. We also offer catered lunches every day and have fully stocked kitchens. Outside of the office, we invest in your well-being and learning & development with stipends and reimbursement programs. \nWe offer holistic total rewards, including comprehensive healthcare plans, family-building benefits (fertility and adoption/surrogacy support), flexible time off, annual wellness stipend, free OneMedical memberships for you and your dependents, a CLEAR Plus membership, and a 401(k) retirement plan with employer match. The base salary range for this role is $234,000 - $275,000 depending on levels of skills and experience.\nThis total compensation range includes base salary, annual bonus incentive, and new hire equity package (in Restricted Stock Units) for this position at CLEAR. Additionally, this role will be eligible for refresh equity grants as part of our ongoing compensation program. Actual compensation will vary based on factors including, but not limited to, location, education, skills, experience, and performance. All stock based compensation will be subject to the terms and conditions of applicable agreements.\nQualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.\nCLEAR provides reasonable accommodation to qualified individuals with disabilities or protected needs. Please let us know if you require a reasonable accommodation to apply for a job or perform your job. Examples of reasonable accommodation include, but are not limited to, time off, extra breaks, making a change to the application process or work procedures, policy exceptions, providing documents in an alternative format, live captioning or using a sign language interpreter, or using specialized equipment.\nWe are committed to a transparent and secure hiring process. All communications related to this role will come directly from a CLEAR employee through valid CLEAR channels (e.g., a valid @clearme.com email address or verified CLEAR LinkedIn profile). We encourage candidates to remain alert to job scams and to report any suspicious activity.","description_format":"text","description_chars":6445,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Flexible time off","Restricted stock units","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Fraud Detection","Identity Management"],"lifecycle":[{"event":"open","at":"2026-10-15T22:03:10Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"Filed H-1B visas in the last two years","filings_12m":0,"filings_prev_12m":1,"green_card_filings_12m":0,"median_offered_wage_usd":null,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":61,"band":"ok","label":"Likely open","p_open":1,"p_active":0.615,"p_room":1,"age_days":10,"expected_fill_days":33,"reasons":["conf:0","stale_co","velocity","win:early"],"computed_at":"2026-10-26T05:57:25Z"},"pay":{"stated_usd_annual":275000,"is_top_pay":true},"html_url":"https://alion.io/job/clear-director-payments-performance-product","json_url":"https://alion.io/job/clear-director-payments-performance-product.json","meta":{"generated_at":"2026-10-26T17:19:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23205,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6864},"rest":"https://alion.io/mcp/rest/get_company?id=6864"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fclear-director-payments-performance-product"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fclear-director-payments-performance-product"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fclear-director-payments-performance-product"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/clear-director-payments-performance-product\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fclear-director-payments-performance-product"}]}