{"id":1045472,"url":"https://alion.io/job/clear-labs-senior-field-service-engineer","title":"Senior Field Service Engineer","company":{"id":674253,"name":"Clear Labs","domain":"clearlabs.com","url":"https://alion.io/company/clearlabs","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Carlos, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":113943,"max":139263,"currency":"USD","period":"year","gross":null,"usd_annual":139263},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Next-Generation Sequencing","optional":false}],"status":"live","first_seen_at":"2026-09-18T21:37:52Z","employer_posted_date":"2026-09-18","last_verified_at":"2026-11-15T09:47:31Z","board_verified":true,"closed_at":null,"days_open":57,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":57},"description":"About Clear Labs\nClear Labs (CL) harnesses the power of next-generation sequencing (NGS) to simplify complex diagnostics for clinical and applied markets. By creating a fully automated platform that brings together DNA sequencing, robotics, and cloud-based analytics, Clear Labs democratizes genomics applications to deliver better clarity. Clear Labs’ turnkey platform accelerates outcomes and improves accuracy from food-borne pathogens to infectious diseases.\nPosition Summary\nThe Senior Field Service Engineer is responsible for supporting both in-house and field installed robotic systems for both proactive and reactive activities as needed. They may also be assigned to support strategic projects for various Clear Labs teams as needed to support the company goals and objectives. This candidate should possess strong technical skill as well as the ability to operate independently and with minimal supervision. In support of the Clear Labs objectives, this role must exhibit drive, passion, and a competitive spirit to help maximize Clear Labs' commercial success. They must be a team player with customer relationship building skills, who is hard working, smart, and loves to win.\nLocation: San Carlos, CA\nTravel: Willingness to travel, including internationally, with little to no advance notice as needed to support customer operations. This is expected to range between 25% to 75% travel per month and may include some weekend travel\nPrimary Responsibilities\nSupport all robotic systems within the Clear Labs headquarters (HQ) and those installed at customer sites around the world. These activities include, but are not limited to:\nNew equipment installations, preventative maintenance activities, and emergency repairs\nTraining customers on basic system maintenance and usage\nCommunicate with customers, both in person and via electronic means, in a way that instills confidence in both his/her ability and the capabilities of all Clear Labs teams\nProvide feedback to internal teams to address failure points and make system reliability improvements \nSupport the Field Applications team as needed to maximize equipment uptime and responsiveness\nAssist with the Clear Labs Quality process improvement initiatives.\nSupport logistics activities as needed to ensure proper products and finished goods ship on time as well as provide feedback on proper inventory levels to minimize scrap and maximize customer uptime\nProvide support of special projects to help improve the overall success of CL. This includes working with other departments, OEM partners support members, and account stakeholders as approved. This may require him/her to learn new systems and process functionality with the support of CL to identify, communicate, and incorporate enhancements into the project(s)\nCoordinate with other team members as needed to properly relay information and support Sales/Evaluations as needed to achieve financial targets\nManage instrument sub-component configuration/quality as well as maintain spare parts inventory\nPresent a professional image at all times to customers, clients and other vendors \nRequirements\nBachelor’s degree in related field of study strongly preferred\nHands-on field service experience preferably in the biotech / life science / robotics field(s). This includes working on systems in customer laboratories and observing proper biohazard safety precautions\nStrong troubleshooting skills. Specifically, in the areas of: General electronics, electromechanical systems, robotics, liquid handlers, computers, and associated networking components\nExcellent communication skills and ability to manage customer expectations while providing outstanding customer service\nWorking knowledge of all technical support activities designed to achieve a world class customer experience\nCurrent or previous expertise and experience with Excel a must for this role\nAbility to lift, carry, push, pull or otherwise move approximately 80 lbs. on an infrequent basis\nAfter hours on-call support may be required on a rotating basis \nBenefits\n Salary range: $113,943 to $139,263\nMedical, dental, and vision insurance\nEmployer-Sponsored Basic Life/AD&D, Long Term Disability\nEmployee Assistance Program (EAP)\nDiscretionary Time Off\nStock Option Plan\nLunch stipend for days at headquarters\nReimbursement of a monthly personal phone bill for business use, up to $100 per month\nSubject to Clear Labs Travel and Expense Policy and procedures\nNotice of E-Verify Participation: Clear Labs participates in the federal E-Verify program to confirm the identity and employment eligibility of all newly hired employees. For more information, please review the E-Verify Participation Poster (English/Spanish) and the Right to Work Poster (English /Spanish).\nDisclaimer: The above job description is intended to describe the general nature and level of work being performed by individuals assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities, and skills required. Responsibilities and duties may change or be adjusted to meet the needs of the company, and additional duties may be assigned as necessary. 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