Receptionist

CLEAR is building THE secure identity company of the future. Our mission is to make experiences safer and easier-physically and digitally. With more than 43 million Members and a growing network of partners across the world, CLEAR's secure identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or throughout your everyday life, CLEAR unlocks the magic of frictionless experiences.

We’re looking for a friendly, proactive, and organized Receptionist who will be the first point of contact for our visitors, candidates, and team members in our Washington DC Headquarters. You’ll create a welcoming, efficient, and professional front-desk experience while ensuring office operations run smoothly. This is a full-time, in-person position.

What you'll do:

• Deliver a white-glove front desk experience to visitors, candidates, guests, and team members
• Own reception desk operations by managing calls, coordinating visitor access with building security, and optimizing meeting room logistics 
• Oversee mail and package distribution to ensure timely and accurate delivery
• Communicate and coordinate with vendors and building management regarding office services, deliveries, and operational needs
• Coordinate daily office lunch orders and support meal setup and service
• Manage weekly pantry operations, including ordering, restocking, and maintaining inventory
• Maintain a tidy, organized, and fully-stocked reception area at all times
• Submit and track facilities requests with building management, ensuring issues are resolved in a timely manner
• Coordinate and submit Certificates of Insurance (COIs) for vendors and onsite services as needed
• Partner with People Operations and Facilities on office operations and ad-hoc needs
• Serve as an ambassador of CLEAR’s culture to everyone who walks through our doors

How you'll measure success:

• Accurate, timely visitor check-ins and seamless daily front desk operations
• Consistent proactive support for visitors and office operations with positive internal and external feedback on the office and visitor experience
• Reliable onsite coverage and a consistently organized, stocked, and visitor-ready office
• Smooth lunch and pantry operations with appropriate inventory and minimal waste
• Timely communication and follow-through on deliveries, vendor needs, and building-related requests

What you're great at:

• Experience in a customer or consumer-facing environment
• You take pride in creating a positive first impression and delivering an exceptional experience for every visitor, candidate, and team member
• Highly professional, responsive with a demonstrated ability to manage high-volume, in-person interactions and priorities with professionalism
• You move quickly, stay organized, and have a strong sense of urgency so nothing slips through the cracks
• Detail-oriented and dependable when managing inventory, orders, deliveries, and administrative tasks 
• You thrive on new challenges and bring a “ no job is too big or too small” mindset every day
• Comfortable communicating across teams and escalating issues appropriately to ensure a seamless office experience
• Able to recognize when an issue requires escalation and follow through to ensure it is resolved

How You'll be Rewarded:

At CLEAR, we help YOU move forward - because when you’re at your best, we’re at our best. You’ll work with talented team members motivated by our mission of making experiences safer and easier. Our offices are bright and energetic with an open concept and plenty of conference rooms and casual co-working spaces. We also offer catered lunches every day and have fully stocked kitchens. Outside of the office, we invest in your well-being and learning & development with stipends and reimbursement programs. 

We offer holistic total rewards, including comprehensive healthcare plans, family-building benefits (fertility and adoption/surrogacy support), flexible time off, annual wellness stipend, free OneMedical memberships for you and your dependents, a CLEAR Plus membership, and a 401(k) retirement plan with employer match. The base salary range for this role is $50,000 - $65,000, depending on levels of skills and experience.

The base salary range represents the low and high end of CLEAR’s salary range for this position. Salaries will vary depending on various factors which include, but are not limited to location, education, skills, experience and performance. The range listed is just one component of CLEAR’s total compensation package for employees and other rewards may include annual bonuses, commission, Restricted Stock Units. 

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.

CLEAR provides reasonable accommodation to qualified individuals with disabilities or protected needs. Please let us know if you require a reasonable accommodation to apply for a job or perform your job. Examples of reasonable accommodation include, but are not limited to, time off, extra breaks, making a change to the application process or work procedures, policy exceptions, providing documents in an alternative format, live captioning or using a sign language interpreter, or using specialized equipment.

We are committed to a transparent and secure hiring process. All communications related to this role will come directly from a CLEAR employee through valid CLEAR channels (e.g., a valid @clearme.com email address or verified CLEAR LinkedIn profile). We encourage candidates to remain alert to job scams and to report any suspicious activity.