{"id":1147255,"url":"https://alion.io/job/clearbridge-service-coordinator","title":"Service Coordinator","company":{"id":1107110,"name":"Clearbridge","domain":"clearbridge.ca","url":"https://alion.io/company/clearbridge","size_band":null,"is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"BambooHR","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"hiring_geo_confidence":"structured","locations":["Abbotsford, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":40000,"max_usd":82000,"period":"year","method":"role_country_seniority_unknown","sample_n":449},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-03-17T00:00:00Z","employer_posted_date":"2026-03-17","last_verified_at":"2026-09-23T15:51:02Z","board_verified":true,"closed_at":null,"days_open":190,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":190},"description":"About Clearbridge\nAt Clearbridge, we don't just provide services - we build trust. Every customer interaction is an opportunity to show that someone truly gets it. That we're listening. That we care. We're a team that thrives on solving real problems for real people, not just checking boxes. If you're the kind of person who lights up when a customer says, \"Thank you, you really understood what I needed,\" then you're going to love it here.\nRole Mission\nAs our Customer Service Triage, you’re the central point of connection between our customers and the teams who serve them - across IT support, professional services, development, and marketing. You’re the person who takes a customer’s call, genuinely understands what they need, and makes sure the right people get involved with the right information at the right time.\nYou’ll be the calm, confident voice our customers rely on. You’ll turn scattered or urgent requests into clear, organized action. And you’ll notice patterns - the kind that turn repeat problems into permanent fixes.\nThis is a high-visibility, people-first role. If you thrive on interaction, love being in the middle of the action, and get genuine satisfaction from making someone’s day easier, this might be your perfect fit.\nThe Ideal Candidate\nYou build rapport quickly and make customers feel genuinely heard - even when they’re frustrated.\nYou stay calm under pressure. When things get busy or complicated, you’re the steady presence everyone counts on.\nYou’re naturally curious. You don’t just answer the surface question - you ask why it keeps coming up.\nYou communicate clearly and professionally, whether you’re talking to a stressed client or briefing a delivery team.\nYou’re organized and can juggle multiple requests without letting things slip through the cracks.\nYou’re energized by people, not drained by them. A busy day full of conversations sounds like a good day to you.\nYou understand how businesses operate and can quickly gauge what a request actually means for the client.\nResponsibilities & Expectations\nBe the first voice customers hear - and make it count.\nAnswer incoming service requests with warmth, professionalism, and genuine curiosity about what’s actually going on.\nAsk the right questions to understand the full picture before routing anything.\nHandle high-stakes or emotionally charged situations with grace.\nCoordinate and connect across teams.\nOwn the intake, triage, and routing of all incoming service requests.\nTranslate vague or urgent client needs into clear, actionable context for IT and professional services teams.\nAct as the coordination hub for assigned client accounts, keeping priorities aligned and handoffs smooth.\nValidate requests for urgency, scope, and business impact before dispatching.\nSpot patterns. Solve root causes.\nIdentify recurring issues and help teams move beyond surface-level fixes.\nConnect day-to-day requests to broader service trends.\nFlag opportunities for proactive client engagement and service improvements.\nCulture Champion\nModel Clearbridge's customer-obsessed mindset in every interaction\nBe the example of what \"getting it right\" looks like for the team\nRequired Experience & Skills\n4 to 6+ years in a customer-facing service, coordination, or operations role\nExperience in managed services, consulting, or fast-paced service environments strongly preferred\nExceptional verbal and written communication skills - professional, approachable, and crystal clear\nDemonstrated ability to listen actively, ask smart questions, and synthesize information quickly\nHigh emotional intelligence - you navigate complex or frustrated customers with ease\nStrong judgment and confidence in prioritizing work in real time\nNatural curiosity about how businesses operate and how issues connect across teams\nEnergized by being highly visible - you love interacting with people all day long\nBenefits/Perks\nCompetitive salary and benefits package\nStocked kitchen with healthy snacks, coffee and tea\nBeautiful office space, located in heart of downtown Abbotsford (close to coffee shops and restaurants)\nProfessional development opportunities and training\nA team that genuinely values your ideas and your impact\nThe satisfaction of knowing you're making customers' days better - every single day\nLocation\nThis is an in-person role based in Abbotsford, BC.","description_format":"text","description_chars":4340,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Information Technology","Information Security"],"lifecycle":[{"event":"open","at":"2026-09-23T15:51:02Z"}],"liveness":{"score":4,"band":"cold","label":"Long shot","p_open":1,"p_active":0.13,"p_room":0.28,"age_days":190,"expected_fill_days":21,"reasons":["conf:3","win:tail","crowd:"],"computed_at":"2026-09-23T19:31:42Z"},"pay":null,"html_url":"https://alion.io/job/clearbridge-service-coordinator","json_url":"https://alion.io/job/clearbridge-service-coordinator.json","meta":{"generated_at":"2026-09-23T19:31:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}