{"id":1625546,"url":"https://alion.io/job/clearcaptions-installation-coordinator-100-remote","title":"Installation Coordinator (100% Remote)","company":{"id":2107958,"name":"ClearCaptions","domain":"clearcaptions.com","url":"https://alion.io/company/clearcaptions","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_payroll_markers","remote_working_hours":{"label":"PST","utc_offset_min":-8,"utc_offset_max":-8},"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US","CA"],"hiring_countries_total":2,"salary":null,"salary_estimate":{"min_usd":40000,"max_usd":70000,"period":"year","method":"global_role_seniority_cell","sample_n":3474},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":true},{"name":"Microsoft Teams","optional":true}],"status":"live","first_seen_at":"2026-09-22T07:00:00Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-06T01:07:22Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"Position Summary: \nThe Installation Coordinator executes the smooth handling of installation and service tickets and administration of key workflows within field service operations. This role is responsible for frontline management of contract work order scheduling, assignment and approvals, monitoring at-risk assignments, and addressing routine inquiries to meet quality and cost standards. By managing these responsibilities, the Installation Coordinator has direct impact on schedule to completion and field utilization objectives as well as the overall efficiency, efficacy and productivity of field service operations. \n\nThis is a Remote/Work from Home position reporting to the Installation Coordinator Supervisor. \nSchedule: We operate at Pacific Standard Time\nTraining is for two weeks, Monday-Friday.\nPermanent Schedule is Saturday-Wednesday, Weekend is 7:30am-4:00pm PST and Weekday is 10:30am-7:00pm PST\n\nWhat you will do: \nManage task load associated with the scheduling and assignment of contract work orders to meet service level requirements across quality and cost. \nMonitor and triage “at-risk” contract work orders using predefined task, case and dashboard tooling. \nVet first round counter-offer approvals on contract work orders, within set limits. \nProcess contract work order approvals for invoice readiness within payment terms. \nRespond to routine inbox activity across Trainer-tech and vendor workflows as first-in-line liaison. \nProcess asset returns through established channels. \nCoordinate with Inside Sales to align scheduling and operational capacity with sales volume forecasts. \nEnsure timely response to internal inquiries. \n\nQualifications: \nHigh School diploma or equivalent experience. Continued education is a plus. \nMinimum 1 year experience in field services, customer service, scheduling or related roles. \nExperience working with Salesforce.com or similar CRM. \nStrong attention to detail. \nScheduling experience is a plus. \nExcellent verbal and written communication skills, presentation, and problem-solving skills. \nSelf-starter with strong organizational and time management skills, self-directed and able to handle multiple priorities with demanding timeframes. \nAbility to work collaboratively with colleagues and staff to create a high-quality results-driven, team-oriented environment. \nDemonstrated ability to use discretion, make sound decisions, and maintain confidentiality. \nReliable and predictable attendance. \nWillingness and ability to work flexible hours. \nProficient in MS Office, modern communication tools for virtual teams (i.e., MS Teams) \n\nPhysical Demands: \nEmployees may experience the following physical demands for extended periods of time: \nSitting, standing and walking (95-100%) \nKeyboarding (70-90%) \nViewing computer monitor, tablet and cell phone requiring close vision (70-90%) \n\nWork Environment: \n100% Remote: Work environment is at home","description_format":"text","description_chars":2918,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"},{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care","Hearing Care & Audiology"],"lifecycle":[{"event":"open","at":"2026-10-01T20:57:47Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 1","filings_12m":1,"filings_prev_12m":0,"green_card_filings_12m":0,"median_offered_wage_usd":172500,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":73,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.813,"p_room":0.9,"age_days":12,"expected_fill_days":27,"reasons":["conf:1","win:mid","comp:junior"],"computed_at":"2026-10-05T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/clearcaptions-installation-coordinator-100-remote","json_url":"https://alion.io/job/clearcaptions-installation-coordinator-100-remote.json","meta":{"generated_at":"2026-10-06T02:59:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4509,"day_limit":5000,"remaining_today":491,"minute_limit":60,"resets_at":"2026-10-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2107958},"rest":"https://alion.io/mcp/rest/get_company?id=2107958"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fclearcaptions-installation-coordinator-100-remote"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fclearcaptions-installation-coordinator-100-remote"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fclearcaptions-installation-coordinator-100-remote"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/clearcaptions-installation-coordinator-100-remote\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fclearcaptions-installation-coordinator-100-remote"}]}