{"id":2375443,"url":"https://alion.io/job/clearcourse-dev-support-manager","title":"Support Manager","company":{"id":2701,"name":"ClearCourse Dev","domain":"clearcourse.co.uk","url":"https://alion.io/company/clearcourse-dev","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Management","role_family":"Management","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":41000,"max_usd":93000,"period":"year","method":"role_country_seniority_unknown","sample_n":646},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Service Desk","optional":false}],"status":"live","first_seen_at":"2026-10-12T18:29:45Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-13T23:31:29Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"SUPPORT MANAGER\nRemote (UK based), with travel to the North East\nReports to: Director of Operations\nTeam: Six Service Desk Agents across the UK and Australia\nABOUT THINKSMART\nWe build software for children's activity providers, helping thousands of clubs across the UK and Australia give kids great experiences. We're growing fast, and brilliant support is how we keep customers happy.\nABOUT THE ROLE\nLead our UK and Australia support team and shape how we deliver support as we scale. Deputise for the Head of Support and build a path into senior leadership.\nRequirements\nWHAT YOU'LL DO\n- Coach and develop a team of six across two time zones\n- Own service quality and customer experience\n- Be the go-to for escalations\n- Manage rotas to cover UK and Australian hours\n- Turn service desk data into insight that cuts repeat contact\n- Improve our processes, tools and knowledge base\nWHAT YOU'LL BRING\n- Proven experience managing a support or service desk team\n- Strong grasp of incident, request and problem management\n- Experience reporting on trends and service performance\n- Flexibility to work early or late for Australian hours\n- Bonus: SaaS and multi-time-zone experience\nWHO YOU ARE\nCustomer-first, organised, resilient and a natural problem solver.\nBenefits\nBENEFITS\n- 25 days holiday plus bank holidays\n- Hybrid and flexible working options\n- Private medical cover\n- Health cash plan\n- Life assurance\n- Access to the Calm wellbeing app\n- Perkbox employee benefits platform\n- Enhanced parental leave\n- Cycle to work scheme\n- Volunteering days\n- Employee Assistance Programme\n-Ongoing learning, development, and career progression across the ClearCourse Group","description_format":"text","description_chars":1666,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Software & Embedded Finance","Payment Processing & Gateways"],"lifecycle":[{"event":"open","at":"2026-10-12T18:29:45Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker","cap_exempt":false,"checked_at":"2026-10-13T06:20:30+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":25,"reasons":["conf:1","win:early"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/clearcourse-dev-support-manager","json_url":"https://alion.io/job/clearcourse-dev-support-manager.json","meta":{"generated_at":"2026-10-14T00:53:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1305,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2701},"rest":"https://alion.io/mcp/rest/get_company?id=2701"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fclearcourse-dev-support-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fclearcourse-dev-support-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fclearcourse-dev-support-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/clearcourse-dev-support-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fclearcourse-dev-support-manager"}]}