{"id":3723150,"url":"https://alion.io/job/clearesult-bilingual-customer-support-specialist-2","title":"Bilingual Customer Support Specialist","company":{"id":5959,"name":"CLEAResult","domain":"clearesult.com","url":"https://alion.io/company/clearesult","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":86,"open_postings":18,"ghost_share":0,"stale_share":0.556,"repost_share":0,"time_to_fill_p50_days":31,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Madison, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":20,"max":22,"currency":"USD","period":"hour","gross":null,"usd_annual":44000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"SharePoint","optional":false}],"status":"live","first_seen_at":"2026-11-03T00:00:00Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-06T13:47:08Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"At CLEAResult, we lead the transition to a sustainable, equitable, and carbon-neutral energy-efficient future for our communities and our planet. We do that by creating a people-first culture built on trust, accountability, and transparency; where every employee - regardless of position, role, or identity is treated with respect and given an equal chance to thrive.\nAdditionally, you will enjoy:\nMedical, Dental, and Vision Insurance; we also offer a company-paid health care concierge service to help navigate our health plan to make the best decisions for you and yours\n401(k) with company match\nPaid vacation, sick, personal and parental leave time\nPaid Volunteer Time: giving back to our communities is important to us\nEmployee Recognition Program - convert your recognition points into gift cards\nEmployee Assistance Program - offers benefits to help you manage daily responsibilities\nAccess to on-demand training courses to advance further in your career\nJob Description\nWe are looking for a talented individual…\nTo join our team as a Bilingual Customer Support Specialist! In this entry-level role, you’ll support Spanish- and English-speaking customers, help applicants navigate program requirements, and assist with processing rebate applications that make a real impact. You’ll gain hands-on experience in customer support, data entry, and program operations while working alongside a collaborative and supportive team.\nThis is a great opportunity for someone early in their career who enjoys helping others, pays attention to detail, and is eager to learn and grow in a structured, professional environment.\nPlease note - this is an onsite role and you must be able to commute to the Madison office.\nYou're a great fit if you can…\nSupport Spanish- and English-speaking customers by phone, chat, and email.\n\nHelp applicants understand program requirements and gather any missing information.\n\nReview and process rebate applications following clear guidelines and instructions.\n\nEnter and update application information accurately in internal systems.\n\nCheck applications and documents to make sure program requirements are met.\n\nFollow quality checks to ensure information is complete and accurate.\n\nAssist with basic troubleshooting and escalate issues when needed.\n\nSupport team training, documentation updates, and help teammates as required.\n\nExciting candidates will have…\n0-1 year of customer service and/or administrative experience (or a strong interest in learning).\n\nFluently bilingual in Spanish and English.\n\nBachelor’s degree preferred, but not required.\n\nFriendly, positive attitude with a desire to learn and grow.\n\nStrong verbal and written communication skills.\n\nComfortable using Microsoft Office tools, especially Excel and SharePoint.\n\nBasic problem-solving skills and attention to detail.\n\nAble to commute daily to our Madison office.\n\nTargeted Compensation:\n$20-$22/h\nDOT Requirements\nIf applicable, meet all DOT qualification requirements and comply with all applicable federal, state, and local transportation regulations.\nCompensation Range\n$17.75 - $25.05Currency\nUSDType\nHourlyAny offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant’s skills and prior relevant experience, certain degrees and certifications (e.g. JD/technology), for example.\nCLEAResult will not provide sponsorship or support for immigration status or work authorization including for international students. Applicants must be authorized to work in the country where the position is located without the need for employer sponsorship or support. Successful hires must pass pre-employment checks.\nEqual Opportunity Employer\nAs an Equal Opportunity Employer, we are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant’s race, color, religion, national origin, marital status, age, sex, gender identity, sexual orientation, status as a qualified individual with a disability or protected veteran, or any other protected status.\nThe above job description and job requirements are not intended to be all inclusive. 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