{"id":3223151,"url":"https://alion.io/job/clearesult-support-specialist-ii","title":"Support Specialist II","company":{"id":5959,"name":"CLEAResult","domain":"clearesult.com","url":"https://alion.io/company/clearesult","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":24,"ghost_share":0,"stale_share":0.792,"repost_share":0,"time_to_fill_p50_days":27,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":26000,"max_usd":57000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":43},"experience_years_min":1,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-23T00:00:00Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-27T02:13:09Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"At CLEAResult, we lead the transition to a sustainable, equitable, and carbon-neutral energy-efficient future for our communities and our planet. We do that by creating a people-first culture built on trust, accountability, and transparency; where every employee - regardless of position, role, or identity is treated with respect and given an equal chance to thrive.\nAdditionally, you will enjoy:\nMedical, Dental, and Vision Insurance with company premium assistance\nLife, AD&D, and long-term disability coverage paid for by the company\nRRSP company match \nPaid vacation, sick and personal time\nPaid company holidays\nPaid Volunteer Time; giving back to our communities is important to us\nEmployee Referral Bonus Program\nEmployee Recognition Program - convert your recognition points into gift cards\nEmployee Assistance Program - offers benefits to help you manage daily responsibilities\nAccess to training opportunities to advance further in your career\nJob Description\nWe’re looking for a talented individual to…\nSupport CLEAResult’s Energy Assistance Program in Saskatchewan by delivering high-quality customer service and administrative support to income-qualified customers. You will help participants, including seniors, low-income households, newcomers, and Indigenous communities, access energy efficiency programs, while ensuring a professional, empathetic, and accurate customer experience. This is a hybrid role based in Regina, requiring an in office presence 1-2 days per week.\nYou are a great fit if you can…\nHandle inbound and outbound calls, emails, and customer follow-ups.\nSchedule appointments and coordinate with contractors and internal teams.\nReview applications, verify customer eligibility, and ensure data accuracy.\nMaintain and update records in internal systems.\nSupport reporting and documentation requirements.\nAssist customers with empathy, professionalism, and clear communication.\nManage multiple priorities in a fast-paced, customer-focused environment.\nExciting candidates will have…\n1-3 years of customer service experience (call centre experience preferred).\nStrong verbal and written communication skills, with the ability to clearly explain information to diverse audiences.\nExperience handling high-volume phone-based customer interactions.\nStrong attention to detail and accuracy in documentation.\nAbility to learn new systems quickly.\nStrong multitasking skills across calls, emails, and administrative work.\nEmpathy and experience working with or supporting vulnerable populations.\nReliability, adaptability, and ability to work independently.\nExperience with energy efficiency or utility programs is an asset.\nFamiliarity with CRM or reporting tools is an asset.\nTargeted Compensation\n$23/hour\nCanadian Commercial Driving Requirements\nIf applicable, meet all qualification, licensing, medical, and compliance requirements for commercial drivers under applicable provincial and territorial laws, the Canadian National Safety Code (NSC), and any federal regulations for extra-provincial operations, including hours-of-service and safety fitness requirements.\nCompensation Range\n$17.00 - $27.50Currency\nCADType\nHourlyAny offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant’s skills and prior relevant experience, certain degrees and certifications (e.g. JD/technology), for example.\nCLEAResult will not provide sponsorship or support for immigration status or work authorization including for international students. Applicants must be authorized to work in the country where the position is located without the need for employer sponsorship or support. Successful hires must pass pre-employment checks.\nEqual Opportunity Employer\nAs an Equal Opportunity Employer, we are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant’s race, color, religion, national origin, marital status, age, sex, gender identity, sexual orientation, status as a qualified individual with a disability or protected veteran, or any other protected status.\nThe above job description and job requirements are not intended to be all inclusive. CLEAResult retains the right to make changes or adjustments to job descriptions and/or requirements at any time without notice.","description_format":"text","description_chars":4364,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Vision insurance"],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Energy Efficiency","Energy Management","Smart City","Power Supplies & Power Electronics"],"lifecycle":[{"event":"open","at":"2026-10-25T04:19:51Z"}],"visa":[],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.602,"p_room":1,"age_days":3,"expected_fill_days":27,"reasons":["conf:20","stale_co","win:early"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/clearesult-support-specialist-ii","json_url":"https://alion.io/job/clearesult-support-specialist-ii.json","meta":{"generated_at":"2026-10-27T03:14:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2694,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5959},"rest":"https://alion.io/mcp/rest/get_company?id=5959"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fclearesult-support-specialist-ii"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fclearesult-support-specialist-ii"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fclearesult-support-specialist-ii"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/clearesult-support-specialist-ii\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fclearesult-support-specialist-ii"}]}