{"id":2106183,"url":"https://alion.io/job/cleargov-client-support-specialist","title":"Client Support Specialist","company":{"id":1766593,"name":"ClearGov","domain":"cleargov.com","url":"https://alion.io/company/cleargov","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":{"label":"ET","utc_offset_min":-5,"utc_offset_max":-5},"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Jira","optional":false},{"name":"Zendesk","optional":false}],"status":"live","first_seen_at":"2026-10-08T19:51:04Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-11T23:34:16Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"About ClearGov\nClearGov is building the modern financial operating layer for the public sector.\nWe help US local governments and school districts plan, budget, report, and communicate their finances with clarity and confidence. From long-term planning to financial reporting, compliance, and transparency, our platform connects the work finance teams are already doing and makes it easier to deliver for their communities.\nToday, more than 2,000 public sector organizations use ClearGov, and we continue to expand our platform and reach as we grow.\nOur Core Values\nBe Clear & Credible We are authentic in our interactions, communicating with clarity, speaking with honesty, and following through with consistency. We turn transparency into our greatest competitive advantage. \n\nBe Human We are human partners to our colleagues and customers and lead with consideration and kindness - making space for others to do the same. We turn empathy into a shared strength.\n\nBe Better Together We are committed to building an inclusive community where everyone thrives. We share successes, support each other through challenges, and show up for our teammates the way we show up for our customers. We turn togetherness into our greatest advantage and collaboration into our greatest multiplier.\n\nBe Honourable/Honorable We are responsible to our colleagues and customers. We bring our full selves to every conversation, every project, every decision, and every relationship. We act with intention, deliver on our commitments, and lead with integrity - even when no one is watching. We turn honour into the foundation that powers everything we do.\n\nBe ConnectedWe are culture builders where people are seen, welcomed, and celebrated. We show up in every interaction - the laughs, the wins, the hard days. We turn connection into opportunities for people to feel they belong.\n\n What Makes You a Great Fit\nYou take ownership and follow through\nYou communicate clearly and effectively\nYou're comfortable solving problems and figuring things out\nYou learn quickly and adapt as things change\nYou care about the team, not just your own work\nYou bring a sense of humor and perspective to what you do\nAbout the Opportunity\nWe're looking for a Client Support Specialist (CSS) with a passion for learning, a kind heart, a positive attitude, and a great sense of humor. The CSS answers questions and resolves or escalates client issues with accuracy, empathy, and efficiency, becoming an expert on ClearGov's products and how clients use them. When not responding to inbound requests, the CSS helps create and maintain Support Center content (articles, tutorials, checklists). This role requires availability for the following shift: 8:00 AM-5:00 PM ET.\nKey Responsibilities:\nMaster ClearGov's Software: Learn, in detail, how client financial data flows through our products; stay current as new features and products launch.\n Provide First-Line Support: Investigate, diagnose, and resolve technical/non-technical client issues across phone, email, chat, and remote (Zoom) sessions.\nBe a Proactive Problem Solver: Resolve customer issues quickly, efficiently, and correctly, anticipating challenges before they escalate.\nManage Complaints & Feedback: Address concerns professionally, follow up to confirm resolution, and share client feedback to improve the product.\nCollaborate Cross-Functionally: Partner with Product, Data, TCSS, and Client Success Managers to ensure client satisfaction and continuous improvement.\nCoordinate Escalations: Work directly with the LTWO team to prioritize and resolve bug fixes.\nCommunicate with Precision: Tailor clear, concise communication to internal and external stakeholders; manage your workload to meet deadlines.\nDrive Client Success: Advocate for client needs, build trusted relationships, and champion their journey toward their goals.\nSupport Content Creation: Help build and maintain Support Center articles, tutorials, and checklists based on ongoing support trends.\nCritical Skills/Experience:\nProven customer service experience across multiple support channels.\nExcellent oral and written communication; able to explain technical concepts clearly.\nTechnical aptitude with a quick ability to master ClearGov's product suite.\nStrong, proactive troubleshooting skills; knows when to escalate to Tier 2 support.\nSkilled at multitasking and prioritizing in a fast-paced environment.\nExperience with Zendesk a plus; experience with Jira a plus.\nExperience with local governments or school districts is a definite plus.\nCompensation:\nIn the spirit of transparency, we are excited to share the base salary for this position is $60,000 - $70,000 USD and exclusive of fringe benefits or potential bonuses. If you are hired at ClearGov, your final base salary compensation will be determined by factors such as skills, interview performance, education and/or experience. In addition to those factors, we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the full base salary for the role. Hiring beyond the base range would not be typical in order to allow for future & continued salary growth. We also offer a generous compensation and benefits package (more information on benefits listed below).\nWhy Join ClearGov\nRemote and flexible work environment\nMeaningful work that impacts communities across the United States\nCollaborative, high-performing team\nCompetitive compensation and benefits\nOpportunities to grow as we scale \nBenefits\nMedical, dental & vision insurance\nFSA, HSA, and/or Dependent Care FSA (US)\nLife + AD&D insurance, plus short-term and long-term disability insurance (US)\nLife + disability insurance (Canada)\n401(k) (US) / RRSP (Canada) with 3.5% match\n10 company holidays\n3 wellness days\nPaid vacation time off\nSick and safe time off\nPaid parental leave\nPaid bereavement leave\nPaid jury duty + civic service leave\nEmployee assistance program\n2 summer days + annual end-of-year \"Dimming of the Lights\"\nEmployee referral bonus program\nHow to Apply\nReady to join us? Apply online today! \nEqual Opportunity Employer\nClearGov is an equal opportunity employer committed to diversity and inclusion. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, age, or any other protected characteristic. 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