{"id":2772002,"url":"https://alion.io/job/cleargrid-ai-prompt-engineer-2","title":"AI Prompt Engineer","company":{"id":3809654,"name":"Cleargrid","domain":"cleargrid.co","url":"https://alion.io/company/cleargrid-3","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"AI/ML","role_family":"AI/ML","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Amman, Jordan"],"countries":["JO"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Hallucination","optional":false},{"name":"LLM","optional":false},{"name":"Prompt Engineering","optional":false},{"name":"Speech Recognition","optional":false},{"name":"Text-to-Speech","optional":false},{"name":"Voice Agents","optional":false}],"status":"live","first_seen_at":"2026-10-15T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-10-15T00:00:00Z","board_verified":false,"closed_at":null,"days_open":13,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":13},"description":"About ClearGrid\nClearGrid is on a mission to revolutionize the debt resolution industry. Were using AI automation and real-time data to completely rethink how debt collection works unlocking better outcomes for institutions and individuals alike. Think of us as rebuilding the collections starting from scratch with modern tools.\nWere a fast-growing startup with ambitious goals and were looking for builders who are hungry to make a real dent in a space with massive untapped potential.\n\nAbout the Role\nThis is a hands-on technical role that sits at the intersection of AI language and financial services. You will design and own AI agents that handle real customer conversations in Arabic and English operating under strict compliance requirements set by our lender partners. The role demands equal parts linguistic precision technical understanding of how LLMs work and deep familiarity with financial services norms.\n\nWhat Youll Do\nAgent Design & Prompt Engineering\nWrite and own system instructions for AI voice agents end-to-end: persona definition tone calibration identity verification scripts and dialect-specific behaviour for Gulf Arabic audiences.\n\nManage agents across the full customer contact lifecycle from early-stage reminder agents through to payment arrangement broken promise and compliance-focused agents.\n\nEncode lender-specific rules directly into system instructions.\n\nInject dynamic customer and account variables provided by the data team to personalise each agent interaction.\n\nDaily Testing & Quality Assurance\nRun daily test calls to address a wide range of real-world scenarios.\n\nListen to live and recorded calls to identify bugs off-script responses or compliance gaps and ship hotfixes quickly.\n\nWork within a structured QA feedback loop acting on review comments to improve agent quality before deployment.\n\nCoordinate with cross-functional teams to align on call triggers variable feeds and product rules.\n\nVoice & Speech Optimisation\nDevelop new agent voices and evaluate them for naturalness clarity and suitability per lender and dialect.\n\nTune STT/ASR (speech-to-text) TTS (text-to-speech) and latency parameters to maintain call quality.\n\nControl temperature and model parameters to keep agents within compliant predictable behaviour preventing hallucination and manipulation attempts.\n\nContinuous Improvement\nMonitor developments in AI tooling voice technology and LLM capabilities and assess their relevance to the agent stack.\n\nStudy real customer call dynamics alongside the operations team and use those insights to improve agent realism and effectiveness.\n\nMaintain detailed documentation for each prompt version across all client projects.\n\nWhat Were Looking For\nRequired\nNative or near-native Arabic speakers.\n\nDemonstrated experience in AI prompt engineering or training AI/LLM models in a professional setting.\n\nWorking knowledge of voice AI stack: STT/ASR TTS latency management hallucination mitigation.\n\nUnderstanding of how LLMs think - temperature constraints failure modes and manipulation resistance.\n\nExperience or background in banking debt collection fintech or financial services.\n\nAbility to produce structured unambiguous written prompts in both English and Arabic.\n\nHigh attention to detail and comfort with repetitive testing and incremental iteration.\n\nNice to Have\nHands-on experience with voice cloning tools and multi-voice agent pipelines.\n\nFamiliarity with debt collection workflows: bucket segmentation PTP cycles RPC scripts and lender compliance requirements.\n\nPrior exposure to Gulf-based financial institutions or BNPL platforms.\n\nExperience coordinating with QA teams and managing structured feedback loops.","description_format":"text","description_chars":3685,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Financial Services","Debt Collection & Recovery"],"lifecycle":[{"event":"open","at":"2026-10-17T06:42:07Z"}],"visa":[],"liveness":{"score":71,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.788,"p_room":0.9,"age_days":13,"expected_fill_days":30,"reasons":["seen:13","win:mid"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/cleargrid-ai-prompt-engineer-2","json_url":"https://alion.io/job/cleargrid-ai-prompt-engineer-2.json","meta":{"generated_at":"2026-10-28T23:19:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":31865,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3809654},"rest":"https://alion.io/mcp/rest/get_company?id=3809654"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcleargrid-ai-prompt-engineer-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcleargrid-ai-prompt-engineer-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcleargrid-ai-prompt-engineer-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cleargrid-ai-prompt-engineer-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcleargrid-ai-prompt-engineer-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2772002}},{"tool":"search_jobs","arguments":{"company":"cleargrid.co","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2772002},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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