{"id":3440151,"url":"https://alion.io/job/cleargrid-customer-success-lead","title":"Customer Success Lead","company":{"id":3912390,"name":"clearGRID","domain":"cleargrid.io","url":"https://alion.io/company/cleargrid-io","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dubai, United Arab Emirates"],"countries":["AE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-29T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-10-29T00:00:00Z","board_verified":false,"closed_at":null,"days_open":3,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":3},"description":"About ClearGrid\nClearGrid is on a mission to revolutionize the debt resolution industry. Were using AI automation and real-time data to completely rethink how debt collection works unlocking better outcomes for institutions and individuals alike. Think of us as rebuilding the collections starting from scratch with modern tools.\nWere a fast-growing startup with ambitious goals and were looking for builders who are hungry to make a real dent in a space with massive untapped potential.\nRole Overview\nAs a Customer Success Lead at ClearGrid youll be an essential strategic partner to our enterprise clients: understanding their business goals streamlining onboarding and optimizing their experience for maximum value with our intelligent data-centric solutions. Youll collaborate across engineering product and customer success leveraging your technical savvy and client relationship skills to drive adoption long-term satisfaction and retention.\n\nKey Responsibilities\n\nAct as the primary day-to-day contact for enterprise clients expertly managing all technical and operational touchpoints.\n\nLead client onboarding solution implementation and troubleshooting; facilitating smooth integration with ClearGrids AI-driven platforms and APIs.\n\nUnderstand clients technical requirements mapping them to ClearGrids capabilities to ensure maximum value realization.\n\nPartner with engineering and product teams to resolve complex integration issues relay feature requests and provide actionable client feedback.\n\nDevelop comprehensive product and integration documentation tailored to internal and client-facing needs.\n\nProactively monitor account health usage and performance; identifying opportunities for clients to adopt new solutions and features.\n\nHelp shape customer success strategies improving processes as our fast-growth startup evolves.\n\nRepresent the clients voice internally influencing the product roadmap and contributing to a culture of continuous improvement.\n\nOccasionally travel to client sites for launches Quarterly Business Reviews (QBRs) or technical workshops as needed.\n\nKey Responsibilities\n3 years in a customer success or solutions engineering role preferably at SaaS fintech or data-driven startups.\n\nFluency in both English and Arabic a must.\n\nDemonstrated technical proficiency: youre comfortable discussing APIs data structures solution architecture and troubleshooting with client tech teams.\n\nExceptional communication and presentation skills; you can distill complex technical topics for diverse audiences and manage executive-level relationships.\n\nProactive empathetic and highly organizedyou anticipate client needs and act as a committed partner at every stage.\n\nComfortable with cloud platforms web APIs and modern analytics tools; experience with AI automation or data security is a plus.\n\nStrong project management and documentation abilities; you thrive in a high-velocity high-growth environment.\n\nWhy Join ClearGrid\nReal ownership: Youll play a central role in building products that redefine how collections work in the future\nMassive industry impact: This is one of those rare spaces where almost everything is still to be built.\nHigh-growth team: Were scaling fast and the systems tools and processes you help create will shape our foundation.","description_format":"text","description_chars":3284,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-29T05:28:30Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":28,"reasons":["seen:2","win:early"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/cleargrid-customer-success-lead","json_url":"https://alion.io/job/cleargrid-customer-success-lead.json","meta":{"generated_at":"2026-11-01T05:39:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8721,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3912390},"rest":"https://alion.io/mcp/rest/get_company?id=3912390"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcleargrid-customer-success-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcleargrid-customer-success-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcleargrid-customer-success-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cleargrid-customer-success-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcleargrid-customer-success-lead"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3440151}},{"tool":"search_jobs","arguments":{"company":"cleargrid.io","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3440151},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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