{"id":2632741,"url":"https://alion.io/job/cleargrid-it-support-specialist","title":"IT Support Specialist","company":{"id":3809654,"name":"Cleargrid","domain":"cleargrid.co","url":"https://alion.io/company/cleargrid-3","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_city","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["Amman, Jordan"],"countries":["JO"],"hiring_countries":["JO"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"GCP","optional":false},{"name":"ITSM","optional":false},{"name":"PCI DSS","optional":false},{"name":"SOC 2","optional":false},{"name":"Sophos","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-14T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-09-14T00:00:00Z","board_verified":false,"closed_at":null,"days_open":39,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":39},"description":"Job Summary:\nThe IT Support Specialist is responsible for delivering efficient and effective IT support services to our team members. This role involves troubleshooting technical issues managing hardware and software systems and ensuring a smooth IT operation within the company. The ideal candidate will possess strong problemsolving skills excellent communication capabilities and a proactive approach to IT support and maintenance.\nKey ResponsibilitiesTechnical SupportDeliver responsive and professional IT support to team members via phone email or in person.\nTroubleshoot and resolve hardware software and peripheral issues across Windows and macOS environments.\nSupport remote work setups and VPN connectivity.\nSystem & Network MaintenancePerform regular system health checks updates and preventive maintenance.\nAssist with basic network configuration and support including routers switches firewalls and WiFi systems.\nEquipment & Asset ManagementSet up configure and deploy laptops workstations and other IT equipment.\nTrack and manage IT inventory including procurement and retirement of devices.\nSecurity & ComplianceSupport the implementation and enforcement of IT security policies and procedures.\nAssist in maintaining and supporting existing security certifications (e.g. SOC 1 SOC 2 PCI DSS).\nMaintain uptodate incident and risk management registers documenting events and corrective actions.\nDocumentation & Knowledge SharingMaintain detailed records of support requests resolutions asset inventory and system configurations.\nContribute to internal IT documentation and process improvement initiatives.\nUser Training & OnboardingConduct training sessions and create materials for endusers on tools systems and security best practices.\nOnboard new employees with proper IT setup and guidance.\n\nPreferred Tools Platforms & CertificationsITSM & Support Tools:\n Experience with ManageEngine ITSM suite for ticketing asset management and remote support is a strong plus.\nEndpoint Security:\n Familiarity with Sophos Antivirus or similar endpoint protection solutions to support organizationwide security.\nCloud & Collaboration Platforms:\n Exposure to cloud environments such as AWS and Google Cloud Platform (GCP) is advantageous.\nCertifications & Compliance:\n Prior involvement in maintaining or supporting IT controls for SOC 1 SOC 2 and PCI DSS certifications is highly desirable.\n Knowledge of compliance requirements risk registers and incident documentation best practices is a plus.\nQualifications Required for the IT Support Specialist RoleEducation and Experience: Bachelors degree in Information Technology Computer Science or a related field or equivalent experience; prior experience in IT support roles preferred.\nTechnical Expertise: Proficient in Windows and macOS environments; experience with common IT systems networks and support tools.\nAnalytical Skills: Strong analytical skills for identifying and resolving IT issues and implementing effective solutions.\nCommunication Proficiency: Excellent verbal and written communication skills with the ability to convey complex information clearly and succinctly.\nProblemSolving Abilities: Ability to troubleshoot and solve technical problems efficiently even under pressure.\nOrganizational Skills: Capable of managing multiple tasks and priorities ensuring a streamlined IT support operation.\nTeam Collaboration: Ability to work effectively as part of a team and share knowledge across the organization.\n\nWhy Join Our TeamWork within an inclusive environment that encourages creativity and professional growth.\nBe a part of a dynamic and innovative company at the forefront of technology solutions.\nEnjoy a comprehensive benefits package including competitive compensation and development opportunities.\nJoin a supportive work culture where your contributions are valued and make a difference.","description_format":"text","description_chars":3866,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Jordan","iso":"JO","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Financial Services","Debt Collection & Recovery"],"lifecycle":[{"event":"open","at":"2026-10-15T16:33:40Z"}],"visa":[],"liveness":{"score":20,"band":"cold","label":"Long shot","p_open":0.6,"p_active":0.616,"p_room":0.55,"age_days":38,"expected_fill_days":36,"reasons":["seen:38","win:tail"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/cleargrid-it-support-specialist","json_url":"https://alion.io/job/cleargrid-it-support-specialist.json","meta":{"generated_at":"2026-10-23T04:31:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7390,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3809654},"rest":"https://alion.io/mcp/rest/get_company?id=3809654"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcleargrid-it-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcleargrid-it-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcleargrid-it-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cleargrid-it-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcleargrid-it-support-specialist"}]}