{"id":3440215,"url":"https://alion.io/job/cleargrid-quality-training-specialist","title":"Quality & Training Specialist","company":{"id":3912390,"name":"clearGRID","domain":"cleargrid.io","url":"https://alion.io/company/cleargrid-io","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Education","role_family":"Education","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dubai, United Arab Emirates"],"countries":["AE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":21000,"max_usd":51000,"period":"year","method":"role_country_seniority_unknown","sample_n":11},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Post-training","optional":false}],"status":"live","first_seen_at":"2026-10-29T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-10-29T00:00:00Z","board_verified":false,"closed_at":null,"days_open":2,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":2},"description":"About ClearGrid\nClearGrid is on a mission to revolutionize the debt resolution industry. Were using AI automation and real-time data to completely rethink how debt collection works unlocking better outcomes for institutions and individuals alike. Think of us as rebuilding the collections starting from scratch with modern tools.\nWere a fast-growing startup with ambitious goals and were looking for builders who are hungry to make a real dent in a space with massive untapped potential.\nRole Overview\nWere on the lookout for a driven Quality Training & Process Development Specialist to take full ownership of our quality framework agent training and process optimization across the Collections function. If youre someone who thrives on building from scratch driving consistency and coaching teams toward excellence this ones for you.\nKey Responsibilities\n\nQuality Assurance & Process Setup\nBuild and continuously enhance QA frameworks call audit scorecards and compliance monitoring tools\nDefine quality benchmarks aligned with business client and regulatory expectations\nDrive routine call evaluations and deep-dive quality audits to flag gaps and root causes\nLead calibration sessions and align stakeholders on quality standards and audit scoring\nGenerate quality insights and recommend tactical improvements for better contact outcomes\nTraining & Agent Enablement\nDesign and deliver onboarding training for new joiners (tools policies product soft skills)\nRoll out refresher programs and learning interventions based on audit findings or process changes\nCreate SOPs knowledge aids and micro-learning content to support continuous development\nMonitor training effectiveness through post-training evaluations and agent performance trends\nRequirements\n3 years in QA or training roles preferably within collections BPO or contact center environments\nHands-on experience setting up QA processes and training structures from the ground up\nStrong command of regulatory and compliance standards relevant to collections\nConfident communicator with strong documentation and facilitation skills\nFluent in at least one other language (Hindi or Urdu) \nWhy Join ClearGrid\nReal ownership: Youll play a central role in building products that redefine how collections work in the future\nMassive industry impact: This is one of those rare spaces where almost everything is still to be built.\nHigh-growth team: Were scaling fast and the systems tools and processes you help create will shape our 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