{"id":3689199,"url":"https://alion.io/job/clearrisk-customer-success-manager","title":"Customer Success Manager","company":{"id":3870013,"name":"ClearRisk","domain":"clearrisk.com","url":"https://alion.io/company/clearrisk","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["St. John's, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-11-03T15:59:10Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-06T07:30:36Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"ClearRisk is a rapidly scaling SaaS company. We are searching for a driven individual to join our Customer Success team as a Customer Success Manager.Reporting to the Director of Customer Success, the ideal candidate is an entrepreneur at heart, has apassion for building external relationships, solving problems, driving successful outcomesand all the benefits and challenges that go along with that!\nLocation: St. John’s, NL, Canada or remote\nClearRisk empowers our customers by optimizing risk and improving safety for their employees and the general public. We keep people from harm and help our customers be more successful. Our cloud-based claims and risk management solutions provide customers with a suite of tools and insights built for industries such as municipalities, utilities, real estate/property groups, manufacturers, retailers and more. Our solutions lower insurance and risk management costs while giving meaningful data insights that drive business growth.\nYou’ll have strong team support and a proven, mature SaaS solution that’s currently in-use within over 350 organizations in North America providing documented results.\nWho you are:\nWe’re looking for someone who builds trust with customers over time. Someone who listens closely, follows through consistently, and helps organizations get real value from ClearRisk. We don’t take a transactional approach to customer relationships. We prioritize long-term partnerships, thoughtful guidance, and doing what’s right for the customer.\nYou’re detail-oriented with excellent follow-through skills and able to manage multiple customers, priorities, and projects without things slipping through the cracks;\nYou’re comfortable guiding customers through software, leading conversations, and helping them connect ClearRisk to their real-world challenges;\nYou’re highly organized and process-driven, but flexible enough to adapt to each customer’s unique needs and pace;\nYou’re a natural relationship builder who earns trust through consistency, responsiveness, and genuine care;\nYou are proactive and accountable - you don’t wait for problems to surface, you anticipate them and act early;\nYou have an ownership mindset - you treat your portfolio of customers like it’s your responsibility to help them succeed long-term;\nYou’re a problem solver who is genuinely motivated to help organizations improve, operate more safely, and get better outcomes over time.\nWhy you want to work for us:\nWe’re growing, that means you’ll grow!\nWe have an awesome office space with a flexible work environment;\nWe offer a culture of openness and idea generation;\nWe pride ourselves on transparency and keeping it real;\nFrom the most senior to the newest team member, we provide open access to decision makers and career building work;\nWe prioritize diversity, inclusion, and community building; and\nWe have a competitive compensation package.\nWhat you’ll do:\nServe as the primary contact for onboarding new customers, training ClearRisk users, and providing post go-live support;\nConduct training through various methods, including online sessions, Q&As, webinars, and self-paced learning materials;\nPromote training sessions, webinars, and the ClearRisk Knowledge base to encourage participation and user adoption;\nUse data to evaluate the impact of training initiatives on customer success, product adoption, and business outcomes;\nUnderstand customers’ needs by communicating regularly with them, conducting interviews, and gathering system usage feedback and providing insights for improvements;\nWork directly with customers to create case studies and testimonials highlighting real ROI success stories;\nCollaborate closely with internal teams and customers to support contract renewals as well as expansion opportunities;\nProvide input into core product, marketing, and sales processes on behalf of the customer to enhance the overall customer experience;\nGauge customer engagement levels with the platform and provide regular feedback to internal teams regarding product and service improvements;\nProvide insights and best practices to customers to ensure they maximize value from the ClearRisk platform;\nOversee and monitor customer implementations to ensure timelines and deliverables are achieved while collaborating with internal teams to resolve technical issues;\nCollaborate with cross-functional teams to support continuous improvements to customer onboarding, implementation, and adoption processes;\nCollaborate with the development team to set up or configure the platform as per customers’ requirements and troubleshoot technical issues raised by customers;\nCreate and hold yourself accountable for key performance metrics and reporting;\nAssist in evaluating and refining ClearRisk’s Customer Success processes, methodology, and structure;\nWhat you bring:\nUniversity degree or college diploma in education, or business administration, or equivalent.\n3-5 years of direct work experience in Customer Success, learning and development, Account Management, Client Services, or a related role, preferably within a SaaS environment.\nExperience with CRM and Customer Success Management platforms such as Salesforce, ChurnZero, ClientSuccess, or similar tools, including managing customer data, tracking engagement, monitoring customer health metrics, and generating reports.\nTechnical aptitude to learn and explain software products, troubleshoot customer issues, and collaborate with development teams. \nExcellent understanding and working knowledge of the customer journey and techniques for ensuring quality of deliverables. \nStrong organizational and project management skills with attention to detail, multi-tasking, time management, meet deadlines and the ability to manage multiple accounts and priorities.\nStrong communicator, passionate about customer engagement, and skilled in delivering effective training programs.\nStrong analytical skills with the ability to interpret customer data and translate insights into actionable strategies.\nCustomer-focused mindset, with a proactive approach to problem-solving and relationship management.\nAbility to analyze data and customer feedback to drive engagement, retention, and process improvements.\nOutstanding written and verbal communication skills.\nEnergetic, self-motivated, and results oriented.\nAdaptability and resilience in a fast-paced, evolving environment. \nProficiency in Microsoft Office Suite, including Excel, Word, PowerPoint, and Outlook, to create reports, presentations, and documentation.\nWe are looking for a driven individual who is motivated to build their career. This is a full-time permanent position with a competitive salary, benefits package and more.","description_format":"text","description_chars":6691,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["InsurTech"],"lifecycle":[{"event":"open","at":"2026-11-03T15:59:10Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":26,"reasons":["conf:2","win:early"],"computed_at":"2026-11-06T05:58:05Z"},"pay":null,"html_url":"https://alion.io/job/clearrisk-customer-success-manager","json_url":"https://alion.io/job/clearrisk-customer-success-manager.json","meta":{"generated_at":"2026-11-06T10:11:13Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18341,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3870013},"rest":"https://alion.io/mcp/rest/get_company?id=3870013"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fclearrisk-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fclearrisk-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fclearrisk-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/clearrisk-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fclearrisk-customer-success-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3689199}},{"tool":"search_jobs","arguments":{"company":"clearrisk.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3689199},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}